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Couples · November 20254/10
Checking in and the experience we had at the Junto was great, during the day. At night however it was a completely different story. We stayed 2 nights for our anniversary, we were welcomed and assig...Checking in and the experience we had at the Junto was great, during the day. At night however it was a completely different story. We stayed 2 nights for our anniversary, we were welcomed and assigned a room (348), everything was going fine, albeit the room had a "smoke" smell, almost like a BBQ restaurant.
The first night, the hallways had an overwhelming smoke smell, and our room had a slightly worse smoke smell then on check-in, it didnt bother us too much and we were able to sleep that night. Fast forward to night 2, and the smoke smell was overpowering in our room so much so that we started coughing and I started getting a headache. I called down to the guest services and was told "Yes we know what that is, its the courtyard fireplace, we will see if no one is using it, and we will turn it off if so." Seeing as how we had been experiencing this from about 8 pm until about 10:15 pm, we elected to leave the hotel and drive back home.
There was a slight apology at check out but none that made amends to what we were experiencing. We were informed that at 10:45 PM they were shutting off the fireplace. Which was basically when we were checking out.
If we had been offered a room change or something similar, we might have been encouraged to stay, but there was zero mention of that.
Overall, the Junto was a great hotel, sadly though it fell short of our expectations at night that lead to us needing to leave early and head home. I had seen another reviewer complaining of smoke smell in the hotel, and I didnt take it at face value. Please I urge people to take warning of this now, if you are at all sensitive to scents, this will be an issue during the colder months. I am not sure why the hotel has not resolved this issue with their HVAC system, but I was not impressed.Show More
