Misrepresented, Uninhabitable, and Overpriced –
I booked this property through Orbitz for 4 nights paying over $3,000, which described it as a 4-star hotel/ryokan with staff services and amenities. I...Misrepresented, Uninhabitable, and Overpriced –
I booked this property through Orbitz for 4 nights paying over $3,000, which described it as a 4-star hotel/ryokan with staff services and amenities. In reality, it was nothing of the sort.
It’s not a ryokan at all, but an unattended apartment with no staff, meals, or services.
The listing claimed 3 bedrooms and 2 bathrooms — the property only has 2 bedrooms, 2 double beds, 1 twin bed, and 1 bathroom.
Amenities like massages and daily housekeeping simply did not exist.
Most importantly, the property was uninhabitable due to extreme humidity and mold.
Each room’s purifier showed humidity at 77%+, and there was a strong mold smell throughout.
Mold spots were visible in multiple places.
We tried to stay but after sleeping there one night we had to leave immediately because the air quality was unsafe.
The condition of the unit was poor — cracked walls, worn furniture, and a general state nowhere near the 4-star rating. To put this in perspective the nightly rate was double the price of a 5-star Hilton nearby, which is where we moved for the rest of our trip.
We contacted the property immediately, received no reply, and Orbitz refused to grant a refund despite the clear misrepresentation and health concerns.
Bottom line: misleading listing, unsafe to stay, and Orbitz provided no accountability.
This place might be OK-ish for a 1-night backpackers trip, expect a 2-star stay.Show More
