O8845JTchriss
Family · November 20252/10
HOW DO YOU GIVE LESS THAN 1 STAR????
I rarely write negative reviews, but after our stay at The Plaza Hotel Columbus Square from November 14–16, 2025, I feel obligated to share what happened. What we...HOW DO YOU GIVE LESS THAN 1 STAR????
I rarely write negative reviews, but after our stay at The Plaza Hotel Columbus Square from November 14–16, 2025, I feel obligated to share what happened. What we experienced was far beyond disappointing. It was completely unacceptable.
Before our trip, this property was advertised as part of the Marriott brand. Only upon arrival did we learn that it had been de-flagged by Marriott, with no prior notice or communication. Had we known this, we would never have booked here, and everything that followed made that painfully clear.
It took three separate room changes before we found a room that
* was even moderately clean,
* had a functioning HVAC system, and
* included the pull-out bed we needed.
To make matters worse, the TV in our final room did not work at all, and we ultimately had to accept having no hot water, meaning cold showers for the entire stay.
The rooms are extremely outdated, neglected, and dirty. The phone handset was covered in some kind of grease or lubricant that took major effort to wash off my hands. Several electrical outlets didn’t work, leaving us scrambling to charge basic devices. Bathroom supplies—tissues, toilet paper, clean towels—were barely stocked.
The entire property feels abandoned and unsafe. The décor looks unchanged since the 1980s—old, worn-down furniture, no flowers, no updated photos, nothing that matched the images on their website. The atmosphere was so vacant and eerie that it genuinely felt like walking into The Shining.
Staff interactions made the situation worse. The morning front desk agent acted irritated that we complained about legitimate issues, while the evening agent was apologetic and clearly embarrassed. She even told us it was her last night working in “this place,” which said a lot about the conditions.
The restaurant area was empty. When I came down for coffee, the hostess was practically asleep at her stand. The bar looked like it hadn’t been restocked in months. The bartender openly commented that the new owner was “super cheap,” and based on our experience, that was not an exaggeration. The breakfast was a buffet style set up. With no customers anywhere to be found, and based on all the other issues in the hotel, there was no way to know how old the food was. Hours or Days ??
There are four elevators, yet only one was operating. The other three were locked at lobby level for unknown reasons. Riding the single functioning elevator felt unsafe and unnerving.
If you read this and still stay at this hotel, you will have no one to blame but yourself. This property should not be operating in its current condition. Our stay was unacceptable on every level, and I strongly recommend choosing any other hotel.Show More
