liliab954
Couples · October 20252/10
We spent three nights at this hotel in the city center, hoping for a peaceful stay and a chance to escape the stress of work and daily life. We chose a room on the first floor with a courtyard view, a...We spent three nights at this hotel in the city center, hoping for a peaceful stay and a chance to escape the stress of work and daily life. We chose a room on the first floor with a courtyard view, and at first, we liked it very much. We expected to spend three unforgettable days.
But by the second morning, our stay had turned into a nightmare. Construction workers were freely walking under our windows, carrying beams, ladders, and other materials, talking and blatantly looking into our room. This is a complete violation of privacy! In our own room, we should feel safe and free, not afraid that someone is standing outside our window watching us.
We reported this at the front desk. All we got was an apology, a free parking offer, and a promise it wouldn’t happen again. But the next day, the same thing happened. I woke up partially undressed to find the same worker at the window, looking inside and talking on the phone. It was shocking, frightening, and completely unacceptable. Such behavior is utterly inappropriate for any hotel, especially one that claims to be a place for relaxation.
The managers offered us $150 as compensation, as if this could make up for our ruined vacation and the stress we experienced. This is laughable and insulting. The minimum fair compensation should have covered at least the two nights when our stay was completely ruined.
We are making this complaint public to warn other guests: do not choose this hotel if you value your privacy and peace of mind. Violating guest rights and completely ignoring their comfort is unacceptable. This hotel shows disregard for its guests and a total lack of understanding of basic service standards.
We hope the management takes this complaint seriously and takes measures to ensure that no one else experiences such humiliation and violation of personal space.Show More
