The Ritz-Carlton, Washington, D.C.
1150 22nd Street, Washington
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Good
64 reviews
8.1
Luxurious Accommodations
Experience unparalleled luxury at the Ritz-Carlton, Washington, D.C. Each room offers 24-hour room service, a flat-screen TV, and elegant marble bathrooms with premium amenities.
Equinox Sports Club
Stay active at the Equinox Sports Club on-site, offering top-of-the-line fitness equipment, basketball and squash courts, and a variety of fitness classes for guests to enjoy during their stay.
Gourmet Dining Options
Indulge in delectable American cuisine at the acclaimed Westend Bistro or unwind with a cocktail at the Lobby Lounge. With dining options to satisfy every craving, your culinary experience will be nothing short of exceptional.
Book your stay at the Ritz-Carlton, Washington, D.C. for a truly unforgettable luxury experience in the heart of Downtown D.C.
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Popular Amenities
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Air conditioning
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1 Room, 2 Travellers
Guest Reviews
Overall
8.1(64)6/10 Great hotel, but poor customer experience
I had a very unpleasant experience with this hotel so far.
Ritz hotels are great in general, and the main difference is usually exceptional service. I travel a lot in general (ambassador with Marriott) and had various but typically good experiences at other Ritz hotels.
I only stayed here for 1 night (all though planned to stay for 2). During the first night there was an electricity outage, so we woke to the dark cold rooms and no hot water. These things can happen to any hotel, but the difference comes from how you handle such cases. The communication was really bad, as we were told that everything would be fixed first by 10am, then 12am, then during the day... Once we arrived at 4pm it was still not there. We had to ask ourselves to move us to another hotel, as we had to prepare for a black tie event. We were told that we could stay at 4 star marriott nearby (Mayflower) for a twice lower rate, which is not ideal but ok. So we moved there for another night.
The problem comes afterward. I still got a bill over email for 2 nights at Ritz and $0 bill at Mayflower! So we paid full 2 nights Ritz price for a night w/o electricity and a night in lower tier cheaper hotel - what a deal? I've been texting and calling Ritz for 3 weeks by now, and didn't hear any resolution. They just dumped 6k points to my account - which is like ~$50 equivalent.
So, my recommendation is to choose another Ritz in D.C., as this one has to work on how they treat customers in such cases.
HipsterCityHopperMar 8, 2025
4/10 A Ritz-Carlton in Name Only
The Ritz-Carlton DC (West End) is more like a Marriott than it is a Ritz-Carlton. I was surprised to learn how poorly appointed the rooms are. It was missing the basics -- a coffee/nespresso machine, a kettle, body lotion, a shaving kit, and a dental kit. I had to call down and ask for the the latter two items every morning. For a 5-star hotel, I'd expect the room to come with these very basic amenities.
As for the room itself. The heat/AC unit is extremely loud, to the point of being a distraction. I had to turn the unit off to be able to sleep properly. The room also doesn't have a proper desk. They expect you to use part of the TV stand if you want to sit down and do some work / have a meal. Overall the room is very dated. Equinox was also old and lackluster but that's not really RC's fault.
The toiletries are from Diptyque, which I am a big fan of and has a large catalogue of great smelling body washes/shampoos etc. I was floored by RC's choice of which Diptyque products to include in the room -- they smelled borderline bad.
Service wise, the front desk was very friendly/helpful. However, I ordered UberEats one of the nights during my stay and had to call down 3 times to get the order delivered to my room, which the hotel actually charges $5 for.
Will be going back to the FS DC next time I am in town. The Conrad is also a better alternative here.
J3369LGmiketFeb 8, 2025
10/10 Cozy hotel with spacious, luxurious rooms and friendly staff
We stayed at this hotel in late Jan. 2024 for a staycation and had a great experience overall.
Customer service: As a parent, how a hotel treats little guests says a lot about their overall approach to customer service. And, my daughter really loved the hotel. Special shout-out to some of the staff, such as Zellie (sp?) at check-in, who was very sweet with our five-year old. She brought out the cart of purple bears to choose from, as well as crayons and coloring books for her. She was also given a Ritz kids backpack and lion plush toy. There was a scavenger hunt for kids and prize to redeem ice cream at the restaurant. We were given popcorn while we waited to claim our ice cream!
Rooms: rooms were spacious, clean, and well-appointed. bathrooms were of a good size, with separate shower, tub, and wash closet. Rooms had ample sitting area. Daily housekeeping and turndown service, including nice touches like daily chocolates during turndown service.
Location: Located in the West End area, about a 10-15 minute walk from Georgetown and 5 minute walk from GWU. Sort of a quiet, residential neighborhood. There are some good restaurants within a block or two (Rasika, etc.)
Overall, was a great experience. 5/5!
Zman83Jan 3, 2025
4/10 Incident with Housekeeper - Bathroom
I visited the restrooms downstairs in the ballroom area today.
Upon using the restroom, I assume was the housekeeping lady, came in and loudly said out loud "I announced myself, I didn't hear you say anything. and this bathroom should have been locked anyways" and then continued to say out loud "I will then wait outside until you come out because I need to clean".
Once I was finished with the restroom and exited, I intended to address the matter to the lady but couldn't find her. I left the hotel to catch my Lyft ride and head to the airport.
This woman was incredibly disrespectful and completely invaded my privacy. I felt very uncomfortable and felt I had to rush out of the bathroom. and I do not appreciate her poor attitude and obvious level of unprofessionalism.
The front desk team was very friendly and helpful, but housekeepers' team severely needs to speak to this woman to address how she should properly speak to people. You can tell she just wanted to rush me so she can finish cleaning the bathroom, and THAT is not Ok.
VERY RUDE!!!
0domingogJan 24, 2025
4/10 This hotel literally stinks. The onion heavy fumes from the kitchen manage their way back to the lobby and upper floors
For any hotel, it is not good to have onion smell around. For a Ritz-Carlton it is totally unacceptable. It wasn’t all the time during the day but it was for several hours every day. Management must be aware of it but the problem is there. Too bad because location and service were goof but we are not coming back.
Additional issues: the gym (Equinox) is dated and not what I was expecting based on experience in other cities.
Finally, they app is not effective for checking out (eg only processed 1 of the 3 rooms we had) or for the much advertised mobile key. Hint: don’t advertise it if the technology isn’t ready.
CesarH458Jan 3, 2025
10/10 Exceptional
AlexanderFeb 12, 2025
10/10 Exceptional
AlexanderJan 5, 2025
10/10 Exceptional
FernandoOct 20, 2024
8/10 Very good
RayaNov 4, 2024
10/10 Exceptional
AlemayehuSep 1, 2024
10/10 Superb, comfortable and very satisfying!
Staff friendliness and attention.
RandaJun 17, 2024
10/10 Exceptional
JulianaJul 23, 2024
7/10 Good
HishamAug 8, 2024
8/10 Overall, very good and would return - would not use the dining facilities except for convenience
Breakfast was not all that good. Omelettes requested #1 - mushroom and onion; #2 - spinach and onion. Both came back with no onions, but red pepper. We did not bother to send them back, Chicken sausage was tasteless
GaryApr 13, 2024
10/10 Exceptional
AlbassamApr 8, 2024
7/10 Good
SultanaMar 21, 2024
10/10 It was good
Location, cleanliness
AitazazJan 21, 2024
10/10 Exceptional
HossJan 2, 2024
4/10 Overpriced expensive hotel - you pay too much for what you get (very little)
Great location.
FrancisOct 17, 2023
1/10 Bad
ThomasNov 27, 2023
10/10 Exceptional
DavidSep 3, 2023
10/10 Exceptional
DavidSep 3, 2023
10/10 Exceptional
ChristopherJul 3, 2023
10/10 Exceptional
HariMay 29, 2023
8/10 it was a fine stay but we certainly expect more of the facilities
the staff
EmilyFeb 4, 2023
9/10 Superb
JustinFeb 15, 2023
10/10 felt like home away from home!
the staff was fantastic…I traveled with my bulldog and the entire hotel staff was so attentive to her needs!
EdNov 28, 2022
7/10 in general I like your hotel
the property was good
KamalaDec 2, 2022
3/10 Poor
the location
KamalaDec 2, 2022
8/10 Very good
Convenient and attentive
RooseveltNov 27, 2022
8/10 it was great stay with easy access to nearby restaurants and shopping
location, internet service and cleanses
MohammedSep 16, 2022
10/10 overall we enjoyed our stay
everything
TaliahSep 8, 2022
10/10 Comfortable
The cleanliness and location
JoyceAug 11, 2022
10/10 Exceptional
SophieSep 17, 2022
9/10 Superb
DawnOct 10, 2022
7/10 Good
RossNov 6, 2022
10/10 Exceptional
AnonymousJul 25, 2022
8/10 Very good
MiguelJul 16, 2022
8/10 Very good
CamilaApr 24, 2022
1/10 Bad
JavierMay 9, 2022
10/10 Exceptional
ChristianMay 13, 2022
10/10 Exceptional
HezekiahMay 12, 2022
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All Amenities
Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Sauna
Massage services
Currency exchange
Non-smoking throughout
Shared lounge/TV area
Concierge service
Allergy-free room
Kid meals
Paid WiFi
Fruits
Steam room
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Food delivered to guest room
Screens / Barriers between staff and guests for safety
Face masks for guests available
Key card access
Mobile app for room service
ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Self parking (surcharge)
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Secured parking
Garage
Health or beauty spa nearby
Bicycle-friendly property
Vegetarian menu options available
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.