10/10 THE place to stay in Miami hands down!As always, our stay at the 1 Hotel was exceptional. We were consistently impressed by the outstanding service that we received during our stay. We believe a hotel with such beautiful grounds should be complemented by outstanding customer service, and the 1 Hotel South beach excels in both areas. This is why we continue coming back.
I would like to highlight several individuals who made our stay truly memorable.
*Carlos at the Sandbox Bar: Carlos the master of margaritas as we called him went above and beyond to provide us with great service. He created new and original cocktails that exceeded our expectations, in addition to the great cocktails from the menu. His charismatic demeanor, friendly nature, and efficient service made him a standout. He worked quick like a machine while providing great service to everyone.
*Jordan at the Rooftop Pool: Jordan was attentive and responsive not only to our needs but everyone around us throughout our days at the hotel. He consistently provided helpful assistance, was on top of anything that was needed, and also took the time to take some great pictures of us. It felt like he anticipated our needs before we did.
*Maja at the Watr Restaurant: Maja was a pleasure to see again this year. Her outgoing personality and exceptional service made our lunches memorable, so much that my husband remembered her home country from our previous trip. She goes above and beyond to provide a great experience and we are grateful that we had to opportunity to see her again this stay. She is truly special.
*Onix at the Rooftop Pool: Onix provided exceptional service on the day we visited the rooftop pool. His promptness, helpful suggestions, and positive attitude made our experience unforgettable. We were sad not to see him on our last day.
*Louis at the Door: Louis greeted us warmly each day and was always ready to assist us with any requests. His friendly demeanor and efficient service made our stay feel comfortable and enjoyable. It felt like we’ve known him for ages.
*Alejandro at the Audi Car Service: Alejandro recognized us from our previous visit, which made us feel valued. His professionalism and friendly nature made our experience with the Audi car service great.
We truly appreciate individuals who go above and beyond to provide outstanding service. We believe that these individuals exemplified 5 star service, and deserve recognition for their contributions to making our and other guests experience unforgettable. They significantly enhance the overall experience of our vacation.
I don’t usually write reviews, but when I make it a point to save the names of the individuals who made our stay so memorable, I believe that it is important to let everyone know that we received exactly what we were looking for—outstanding hospitality. Anyone can build a beautiful hotel, but having a team so dedicated across the board to providing an exceptional experience, is hard to come by. We have been fortunate enough to travel the world and stay in many luxury hotels, and the 1 Hotel South Beach sets the standard to which all others should aspire.
nellapetMar 18, 2025
10/10 THE most beautiful property in Miami! Amazing experience!THE most beautiful property in Miami!
Loved EVERY second of it…the room was just magical, lobby and restaurants amazing (great sushi on roof top!), breakfast to die for (buffet version was AMAZING - for health conscious people, a heaven - with quinoa salads, plenty of avocados, fresh vegetables, tones of fruits…), outdoor pools, beach chairs…omg the stuff got us the champagne for my birthday girlfriend and fine chocholates…just THE best hotel ever, really. And I own one in Croatia on the Adriatic coast…so from profesional perspective: well done owners! And managers 👍💪🫶
BiseriFeb 13, 2025
7/10 Great hotel in so many ways. Great place to stay in MiamiFabulous hotel. Our favorite in Miami. Gave us a fantastic upgrade and the place is just beautiful. Great design and very zen. Great big comfortable bed and super comfortable space. The decor and design very cool and comfortable.
BarryApr 9, 2025
10/10 People can make or break the vacation experience!We’ve stayed here several times because of the location and amenities, which are extraordinary. We’ve never had a problem, but you can really can tell about how a place operates when something goes wrong. Two relatively minor things went wrong: one involving the TV and the other (more importantly) involving plumbing. Both issues were resolved so quickly by such skilled and intelligent crews that I had to mention them:
The IT crew involved 3 people who showed up and resolved the issue quickly:
Don, Michael and Maurice. They were incredibly polite and efficient and refused to take a tip. The plumber was Antonio, and likewise a truly decent and efficient person.
I call them out because since the pandemic it’s so rare to find help like this.
kudos to Hotel 1 for hiring really decent, smart people!
davisa698Mar 16, 2025
2/10 No. Sinpmly noThis was my last time here.
The hotel is overcrowded and the service is beyond disappointing—frankly, it’s unacceptable. Staff range from indifferent to outright rude, and most requests are simply ignored. My room wasn’t cleaned for an entire day despite repeated reminders. I waited hours for a laundry bag, and over an hour for a pen—yes, a pen.
But the problem goes deeper than that. This place operates like it has a captive audience—young guests with limited choices—and the rest are treated like an afterthought. Expect long lines, dismissive attitudes, and the overwhelming sense that you should be grateful they’re letting you stay at all.
The rooms? Not great. The prices? Outrageously high for what you get.
Do yourself a favor and stay literally anywhere else. Avoid this hotel.
AlonApr 6, 2025
10/10 StunningI stayed there with a friend who insisted she wanted to book this hotel. I was less keen as I worried it would be a party location hotel. While this may be the case for some (rooftop bar) I would be able to tell as it was classy and top notch all around. The rooms are stunning, there are lots of pools and the restaurant choices are good if you want to dine in. The hotel never feels crowded-though it was fully booked-and the facilities (gym, spa, coffee shop) are great and really luxurious. The hotel- not many 5stars do this anymore- does housekeeping and turndown and both are top notch. The price point for what they offer is absolutely worth it. We had a wonderful stay and I will not ever stay at a different hotel in SoBe anymore. Top notch!
302monikawMar 18, 2025
3/10 447 & 450 roomsIt’s impossible to reach reception and all the reception team is very disrespectful and rude and they try to scam us and also there is no room service other than normal times while we are in the room we used to stay one hotel Mayfair totally different experience unfortunately unfortunately it’s the worst experience of my life while I own a hotels around the world I’m really sorry about my experience. It’s such a shame such a nice and beautiful hotel but unfortunately wrong employees ruining reputation and giving us bad experience. with all of my respect to head of the hotel take care of his hotel ASAP thank you
BaranApr 2, 2025
9/10 Super cool vibe at this stylish hotel!Very cool hotel! Loved the lobby, always fun, busy & buzzy! Rooftop restaurant was also lovely, gym great & loved the lobby cafe too. Beds were comfy.
Staff were all fantastic with special mention to Angel on front desk who went out of his way to look after & was super kind & caring.
BeckyFeb 20, 2025
9/10 Excellent would stay again !Very clean, great area, staff was great
Room very large - had bed/couch/outdoor patio
Cleaned room/towels every day
Will stay again ..
ShelbyFeb 21, 2025
10/10 ExceptionalThe hotel is really quite nice and the staff is EXCEPTIONAL. Very impressive and friendly. It was surprising to see the number of pools - although, you really should not be airing political news programs on the TVs. Very distasteful, to the point of not returning. So surprising that the pool bar tv had on extreme political content.
JaneborrowmanMar 4, 2025
10/10 We will definitely come againWe thank Anthony from the reception for everything. He took very good care of us and was very helpful. We were very comfortable and peaceful during the days we stayed at the hotel. It was very good that the hotel's car took us to the places we wanted. The housekeeping staff also does a very good job. We will definitely come again.
MemişMar 16, 2025
10/10 Amazing experience!Our server Maja was nothing short of phenomenal I felt like I was home. The attention to detail, kindness, warmth, you don’t always find that
The food was fabulous I ordered the crispy tuna roll and tuna poke bowl both very refreshing and the tuna was very fresh
The view was captivating and it had a gorgeous view!
S4957EXvanessasMar 18, 2025
10/10 I just want to say I’m very sorry and I would like to lI want to apologise for my beaviour here at the hotel and apologise for my disgusting behaviour and not making it to the loo on time . They brought me medical attention and thank god for that . Thank you to the team here and the the emergency services
IgnacioFeb 19, 2025
7/10 Nice hotel for young working people in their 30ies. Not for a family on vacation. It seemed like everyone was talking buStaff was very young and inexperienced but kind.
SofiMar 27, 2025
10/10 Awesome visit! Good for teensGreat resort Stayed in a 3BR villa which was very nice Good food at all the restaurants, great location, beautiful pools, very clean and great service Great service overall from Alex also! Highly recommend if in South Beach and looking for a nice hotel
G1530OOscotthMar 19, 2025
10/10 Felt like I was at home!The property is extremely modern, clean and well maintained. The rooms are spacious and also very well maintained. The best part though, is the staff! They are incredibly friendly and attentive. More than most of the other comparable hotels in Miami for sure!
AvinashApr 3, 2025
10/10 Overall I can’t fault the staff and accommodationsA stunning property with enormous rooms as standard ! The rooftop bar and pool was amazing. A very high standard of decor and comfort. All first class
VanessaFeb 2, 2025
10/10 Great first stay in Miami and loved 1 Hotel South Beach!Room was spacious, nicely decorated, clean, and very comfortable with a good view. A favorite was the adults-only rooftop pool Loved it!
ChristinaMar 30, 2025
6/10 I think there are better options on South Beach at this price which is not justified.The gym. The view from the terrace.
DimitriFeb 21, 2025
10/10 Great customer service. Thanks Briana for your amazing hospitality! We will be backBeautiful, well kept hotel. Rooms are spacious, clean and modern. Great staff as well.
AllisonJan 31, 2025
10/10 We have gone to 1 Hotel south Beach over 10 times past 4 years! Amazing every time!Everything was amazing ! Beautiful! Fun ! Best staff!!
XanthipiFeb 24, 2025
10/10 ExceptionalLocation, pool, lobby, cafe, beach restaurant tala and gym!
LindaMar 1, 2025
7/10 5star pricing for 3/4 star food and service.Vast property, well located and plenty of pool space.
RobMar 5, 2025
10/10 ExceptionalWonderful design comfort ambiance and service.
A special hotel for lovers of beauty and charme.
DavideApr 1, 2025
3/10 Bad service, bad house keeping but in a trendy spot. In short, it sucks.Style and location.
FernandoJan 29, 2025
10/10 ExceptionalWe loved our stay. Would highly recommend and we will definitely be back.
AndyMar 26, 2025
9/10 Very nice stayVery clean and nice vibes
ConstantinosApr 1, 2025
9/10 Great location and cool hotel with a nice vibe
ScottFeb 15, 2025
10/10 ExceptionalTop all around
MonikaMar 19, 2025
10/10 Exceptional
RonApr 14, 2025
10/10 Exceptional
CatherineMar 30, 2025
10/10 Exceptional
EmmaMar 23, 2025
10/10 Exceptional
EricaMar 18, 2025
10/10 Exceptional
BrunoMar 14, 2025
10/10 Exceptional
DorinMar 9, 2025
10/10 Exceptional
PaoloFeb 22, 2025
8/10 Very good
JohnApr 12, 2025
10/10 Exceptional
SaharFeb 8, 2025
10/10 Exceptional
DennisFeb 2, 2025
8/10 Very good
DeborahMar 24, 2025
8/10 Very good
LauraMar 18, 2025
6/10 Pleasant
TracyMar 26, 2025
9/10 Superb
LydiaApr 9, 2025
10/10 Exceptional
KennethJan 30, 2025
10/10 Exceptional
BenjaminJan 29, 2025
9/10 Superb
RutaFeb 20, 2025
9/10 Superb
PaulFeb 11, 2025
7/10 Good
RuthFeb 15, 2025
7/10 Overall experience wasn’t great and we would not come back , not value for the moneyLocation was good
MaedehDec 27, 2024
10/10 amazing modern stylisch hotelgreat hotel, beautiful and modern style we liked very much. modern white with various textured surfaces, recommend it, greatly. wish we could have stayed longer. Next time we will for sure do that, thank you hotel 1
GeorgeDec 16, 2024
9/10 Great location and good hotelLocation
Size of room was great
Gym was good
Restaurant's where great also
KarenJan 28, 2025
1/10 The rooms were very dirty with hair and garbage everywhere from the previous guests when we finally got our room @18:30.The worst experiences we had in our years of travel!
RoseDec 29, 2024
9/10 Wonderfully located hotelAmazing room (very large and spacious and nicely decorated), Direct access to a lovely beach. Rooftop pool great (maybe a little pretentious…). Food excellent. Great location.
CarlaJan 15, 2025
9/10 SuperbAmazing hotel! A large and beautifully designed room
DafnaDec 4, 2024
9/10 Short but welcoming stayBriana at the front desk was absolutely superb, made us feel at home, was very generous by gifting us with a hand written card and a bottle of wine after check in.
RicardoNov 24, 2024
10/10 Super hotelSuper service, very nice team that really cares. They have issues with blankets and their room phones are from the 60s but other than that this is a top quality hotel.
RegevJan 6, 2025
10/10 Simply exceptionalThe room was huge and had an amazing feeling. Excellent design
The hotel facilities were excellent with attention to every detail.
The best hotel on South Beach be far
GeorgeJan 10, 2025
7/10 İt was acceptable for business tripBig rooms and beds
MuratJan 27, 2025
8/10 Very Good but could be even betterThe area and the room was the best
AngelikiJan 17, 2025
10/10 Second time in 6 weeks, traveling from the UK.Every member of staff were attentive and polite and couldn’t help enough.
DanielJan 5, 2025
10/10 Very spacious and plenty of hospitality staff available 24/7Spacious and lovely
FaisalDec 24, 2024
1/10 Bad
Michael-henryFeb 11, 2025
9/10 Superb
ThomasNov 19, 2024
10/10 Loved it all staff were excellent location was perfect
OrlaDec 5, 2024
8/10 Very good
JulianaJan 6, 2025
10/10 Exceptional
GeorgiaJan 17, 2025
9/10 SuperbGreat Hotel. Best was the staff. Every single staff member has been super friendly and helpful.
A extra big call out to Jessica at the Front Desk. She has been super nice the welcome to the check out.
WolfgangOct 30, 2024
10/10 Perfection in every way! A truly unforgettable stay, and I can’t wait to return.Perfection in every way! A truly unforgettable stay, and I can’t wait to return.
SadeteOct 29, 2024
10/10 Exceptional
RamonDec 18, 2024
10/10 Amazing hotel and high quality serviceAmazing customer service and friendly staff
ThomasOct 19, 2024
10/10 Exceptional
AliaDec 12, 2024
10/10 Exceptional
AliaDec 12, 2024
10/10 1 hotel is the best hotel in miamieverything!! starting with the staff a special thank to Alexander from the front desk amazing service and kindness
DavidOct 11, 2024
10/10 Exceptional
IanDec 8, 2024
9/10 SuperbStaff is on point. Beautiful rooms and amenities
JohnOct 5, 2024
10/10 WonderfulEverything. Beautiful hotel, really clean, furniture really pretty and modern, great staff as well.
ThaisOct 6, 2024
10/10 ExceptionalGreat rooms and views! Love Watr and the poolside bar.
CraigOct 4, 2024
10/10 PerfectNice staff
RonyOct 9, 2024
10/10 Exceptional
MileneNov 30, 2024
10/10 Exceptional
MelissaNov 28, 2024
10/10 Exceptional
FernandoNov 17, 2024
10/10 Exceptional
YoelNov 15, 2024
10/10 Exceptional
IrynaNov 5, 2024
10/10 Exceptional
EmirOct 8, 2024
10/10 Exceptional
StephenOct 7, 2024
10/10 Exceptional
AndersonOct 1, 2024
2/10 Very poor
Pei-tengNov 29, 2024
9/10 Superb
YiDec 31, 2024
10/10 Exceptional
DanielOct 20, 2024
10/10 Exceptional
BrianOct 10, 2024
10/10 Exceptional
TinaOct 8, 2024
10/10 Exceptional
JulianaOct 1, 2024
9/10 Superb
GideonNov 30, 2024
9/10 Superb
YasmineNov 8, 2024
9/10 Superb
DavidNov 4, 2024
9/10 Superb
BarOct 22, 2024
9/10 Superb
FernandaOct 21, 2024
1/10 Bad
BrunoNov 12, 2024