F9777AFheathere
Solo Travel · October 20258/10
I had a mixed experience during my stay. Some things were good, but overall for a resort, I found the hotel to be aging, and not as fresh as it could be. If you can get a good deal, it's fine. But, I ...I had a mixed experience during my stay. Some things were good, but overall for a resort, I found the hotel to be aging, and not as fresh as it could be. If you can get a good deal, it's fine. But, I stayed at the Homewood suites in the same Kanata neighborhood a few nights later and found it a much better bang for my buck, (newer hotel, kitchenette, free brekky, no parking fee).
The good:
- The bed was very comfortable, and sheets/towels seemed of good quality.
- Good water pressure/temp.
- Lighted magnifying mirror in bathroom is a nice touch.
- Nicely designed room
- Nice views from room
- Reception staff were very professional
- Located in quiet business park far from noisy traffic
- Underground parking, (if you are staying in cold months)
The not so good:
- The parking cost was not advertised when I booked. Not a deal breaker, but the
lack of transparency is frustrating.
- My shower had missing/cracked grout and mold growing along the calking
- There was only one washcloth included with the towels.
- The room did not come with a bathrobe, which I expect in a resort hotel.
- The room was cool upon arrival, (not an issue), but when I turned on the heat, it
seemed to be unable to go above a very median temperature like there was a
governor on the thermostat, (despite my trying to get the room warmer).
- No ice machine, (or ice bag) to go along with the ice bucket
- I wanted to use the hotel pool/spa assuming it was indoor being this is Ottawa, but
it was too cold/far from room to attempt.
Overall, the hotel could be brought back to resort standard with a little investment, but at this time, I was not able to recommend to a local friend who asked if it would be a good place for a staycation.Show More
