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The Chapter Hotels - Lancaster Gate

36 Lancaster Gate, Bayswater, London, England, W2 3NP, London

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Good

117 reviews

7.6/10

Discover the charm of London at Signature Townhouse Hyde Park, where luxury meets convenience.
Exceptional Accommodations
Immerse yourself in comfort with our 46 air-conditioned rooms, each featuring modern LCD televisions and complimentary Wi-Fi. Enjoy amenities like bathrobes, hair dryers, and daily housekeeping, ensuring a restful stay.
Delicious Dining Options
Savor delectable meals at our on-site restaurant or indulge in the convenience of room service during limited hours. Start your mornings right with our buffet breakfast served on weekdays and weekends.
Unmatched Location
Nestled just steps from the stunning Kensington Gardens and a short stroll to Hyde Park, explore iconic attractions such as the Royal Albert Hall and Portobello Road Market, all within walking distance.
Experience the essence of London hospitality and book your stay at Signature Townhouse Hyde Park today!

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Popular Amenities

Free WiFi

24-hour front desk

Luggage storage

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Apr 25th – 26th 2026

1 Room, 2 Travellers

7.6

117 reviews

Amanda

July 2025

6/10

The hotel cost was just under £200 per night. While I know London is expensive there is a minimum standard for hotels, especially in this price range. I aim to write balanced reviews and always sure t...The hotel cost was just under £200 per night. While I know London is expensive there is a minimum standard for hotels, especially in this price range. I aim to write balanced reviews and always sure to raise concerns (if any, which I rarely do) directly with the hotel, before I review. The hotel is sub-average. I was on business mid-June 2025 on two of the hottest days of the year. The aircon went from ice cold on arrival, but within a couple of hours changed to a tepid humidity that would not cool at all. For a 2 night stay I at least expected water to be available in the room - 1 small bottle on my first day was not replenished. The room was not made up or refreshed but, oddly, the bin in the room was emptied so the absence of other housekeeping seemed unusual. I asked the receptionist for water or any cool drinks to buy at the hotel and was abruptly told I would have to walk 15 minutes to the nearest shop to buy some. It was already 8pm and I'd just trekked 30 mins in the sweltering heat to get to the hotel. On day 2 brought my own water. Breakfast was offered for a fee (around £15), and started around 8am - much later than most hotels and too late for anyone on business needing to get to morning meetings. On checkout I raised above concerns. The receptionist apologised for the inconvenience and after moment's pause said I should have asked because it's not Hotel policy to refresh rooms during a stay. This is sub-standard for £200/night . Travelodge would do better! Show More

Alberto

June 2025

2/10

I give the hotel a "G" for Ghetto! The first night, there was bedbugs on the bed, the refrigerator didn't work and the bedroom sink was plugged up! They put me in another room and also the refrigerat...I give the hotel a "G" for Ghetto! The first night, there was bedbugs on the bed, the refrigerator didn't work and the bedroom sink was plugged up! They put me in another room and also the refrigerator didn't work and the bathroom sink was plugged up! They gave me another room and the refrigerator didn't work and the sink was plugged up! Then they put me in another room and the sink was plugged up, the heated towel rack was was set all the way on high with the knob missing! Also the fan in the bathroom didn't work! This is the fourth room! They got the maintenance person and I try to explain the problem with the sink, towel rack, and bathroom fan. He cleaned the bathroom sink trap but cause a water leak and he end up putting a small bucket on the floor to catch the water. He can't fix the bathroom fan and he use a needle-nose pliers to adjust the heat on the towel rack because he couldn't find a knob for it! I shouldn't come to any hotel and tell them to fix this, this and this! The room should be maintenance free before you have any guests! There is no communication between the room cleaners, staff and maintenance personal! They don't know how to operate a hotel! ALL OF YOU ARE IN THE WRONG PROFESSION! YOU ALL MISSED YOUR CALLING!Show More

Shelley

July 2025

4/10

Whilst the staff attempted to help me, my complaints were not resolved- a 10% discount given as consolation. Taps rusted, no functioning bath plug, soap holder hanging off wall( this was fixed), showe...Whilst the staff attempted to help me, my complaints were not resolved- a 10% discount given as consolation. Taps rusted, no functioning bath plug, soap holder hanging off wall( this was fixed), shower screen swung off and fell into my hands- solution was to remove it- this just meant water everywhere in bathroom. Bath also scratched and chipped. Bedside tables very worn and scratched. All in all- not worth the moneyShow More

Rob

Family · July 2025

8/10

Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit mor...Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad Show More

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Amenities

General

Free newspapers in lobby

Smoke-free property

Front Desk Services

24-hour front desk

Luggage storage

Concierge service

Multilingual staff

Porter/bellhop

Tours/ticket assistance

Accessibility

Wheelchair accessible

Elevator

Internet

Free WiFi

Restaurant & Bars

Breakfast available (surcharge)

Safety & Security

Safe-deposit box at front desk

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at N/A, while you're expected to check out by 12:00 PM.

The Chapter Hotels - Lancaster Gate's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

The Chapter Hotels - Lancaster Gate

Good

117 reviews

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Popular Amenities

Choose rooms

Apr 25th – 26th 2026

1 Room, 2 Travellers

117 reviews

Amanda

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Alberto

2/10

Shelley

4/10

Rob

8/10

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Internet

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Safety & Security

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House rules

FAQ

117 reviews

Amanda

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Alberto

2/10

Shelley

4/10

Rob

8/10

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