Grand Wailea Resort Hotel & Spa, A Waldorf Astoria Resort
3850 Wailea Alanui Drive, Wailea
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Good
115 reviews
8.3
Tropical Paradise on Wailea Beach
Experience luxury and relaxation at Grand Wailea Resort Hotel & Spa, A Waldorf Astoria Resort.
Dining Extravaganza
Indulge in Hawaiian-influenced cuisine at Humuhumunukunukuapua'a, enjoy California and Island fare at Bistro Molokini, savor Hawaiian delicacies at Café Kula, and experience a sumptuous buffet at the Grand Dining Room.
Unmatched Amenities
Relax at Spa Grande, explore the Wailea Canyon water park with a lazy river and water slides, and enjoy activities like scuba lessons, yoga on the beach, and guided kayak tours.
Ready to experience paradise? Book your stay at Grand Wailea now!
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Popular Amenities
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Air conditioning
Swimming pool
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1 Room, 2 Travellers
Guest Reviews
Overall
8.3(115)2/10 Disappointing Stay – Not Worth the Hype or the Price
Our recent stay at the Grand Wailea was far from the luxury experience we expected—especially considering we were paying for two rooms at this highly rated (and extremely expensive) resort.
After 17 hours of travel, we arrived at 4:00 PM to an unfriendly and unhelpful check-in experience. The front desk agent provided no information about the resort—no mention of amenities, dining options, or even which elevator to take to our rooms. We wasted time riding two different elevators before figuring it out ourselves.
Unfortunately, this lack of communication was a theme throughout our stay. No one explained that the pools “close” at 5:00 PM, meaning after that time, guests must get towels from valet—a policy that isn’t posted anywhere. Even basic resort amenities were laughably inadequate—there were only two working bikes available for the entire resort because the others were “broken” for the entire week.
Customer service was shockingly bad for a resort of this caliber. The day after our arrival, I requested to speak with a manager. I was told she was in a meeting and would call me when she was done. That was five days ago, and I’m still waiting for that call.
Beyond poor service, major resort attractions were unavailable. The water slides were closed until Wednesday, and the water elevator—once a signature feature—was out of order our entire stay (and according to staff, it has been broken for years).
Perhaps the most frustrating issue was the pool chair situation, which felt like a real-life version of The Hunger Games. Guests were forced to battle for chairs every morning, and on multiple occasions, actual fights broke out.
Adding to the frustration, the concierge and valet staff were consistently rude, making it clear that they were unhappy to be there—and even more unhappy to assist guests. The overall attitude of the staff was miserable and unwelcoming, making us feel like an inconvenience rather than valued guests. To top it off, this resort nickel-and-dimes you for everything, which only adds insult to injury given the premium price tag.
For what we paid for two rooms, we expected a far better experience. The lack of communication, broken amenities, rude staff, and overall chaos made for a frustrating and disappointing stay. We will not be returning and would not recommend Grand Wailea to others.
cpschaecherMar 21, 2025
4/10 Formerly Grand Wailea
Our family has visited this property a number of times and we are saddened to see one of our favorite properties in the world not live up to its previous glory.
With a $1300 average rate per night, it’s not unreasonable to expect near perfection everywhere. It’s clear the Blackstone, owner since 2018, has prioritized squeezing every last dollar out of their patrons while not investing in maintenance.
Let’s start with the easy stuff; the pool. The upper water slide is so ill maintained, it ripped one bathing suit and scratched the legs of my wife. The pool water looked liked light blue milk; unfiltered and simply gross. Need more towels? Sorry, one washer is down so distribution was limited. The lazy river safety ropes were cut in half, dangling in the water. And the prized “water elevator”, down for the week; convenient.
The rooms were comfortable and the bathrooms had been updated since our last stay. We couldn’t get ice in our hotel room because the machines were broken. If you make coffee, beware!! The coffee cups are too small for the output of the Nescafé. Hey @Blackstone, 787 rooms x 2 larger coffee mugs x $4 each = $6296… happy guest and happier housekeepers that don’t have to clean up a mess.
Dining options have changed for the worse. No clear logic here other than how to charge more for less. The once magical grill overlooking the pool has been transitioned to Olivine, an Italian experience. Want bread? Sure, $18 for a miniature loaf of dry rosemary flavored gluten. Breakfast was served at HumuHumu; $62 per adult and $42 for a child. It just doesn’t sit well to pay $42 for my 8 year old to have a piece of bacon and two pancakes. For those not willing to be fleeced each morning at the buffet, head on over to Lulu. Here you will find one sweet lady trying her best to serve $7 hot coffee and $14 muffins to families. Will the line be long? Yes. Should you go self checkout in hopes to get a coffee faster? No. No one will get your ticket. Nobu opens this spring so only getting more expensive and less approachable, especially for families.
We do not mind paying top dollar for top dollar service and quality. Grand Wailea under delivers sadly now. It’s unfortunate because the staff is exceptional. We stayed at the Westin Lahaina Resort prior to arrival at the Grand Wailea and it was a markedly better experience for half the cost.
bradbB1167MRMar 16, 2025
9/10 Lovely stay, would definitely return
We were upgraded to a Napua room and it just about made our trip. It was such a lovely room with the ocean view and size. It also included other perks, including a lounge with breakfast, snacks, and a personal concierge. We had already booked all of our tours so we mostly just enjoyed the lounge benefits. The breakfast and snacks were nothing to write home about per se... and they weren't awfully vegetarian friendly... but they were a bonus we didn't expect and they saved us the hassle of finding ourselves breakfast each morning.
The staff was also so helpful - I had sat in gum at some point so I asked for warm vinegar and a toothbrush to try to get it out. They brought it right up, which was wonderful and honestly a bit surprising. They had a text service for that kind of thing, which made it so easy to request help.
It was right along the beach path and by a cute little beach.
TaleesitaMar 3, 2025
2/10 Pool deck chaos- slides closed- lounge chair aggression
If you have booked this hotel be prepared for a horrible experience. Good luck getting a lounge chair- lines start before 6:30am-and people cheat and go in earlier than that- there is suppose to be a one hour rule if a lounge chair is not in use they will remove towels and make it available- they come thru 1 time a day and never return to remove towels. Who wants to have to set an alarm clock for before sunrise when you are on vacation to secure a lounge chair??? The last two days there has literally been renal and physical confrontations over the chairs-
Multiple pool slides closed for several days - at some point they will close all of them to fix the slides surfaces so beware. I have multiple abrasions from the slide surface.
Loud construction noise from the new restaurant.
You have to pay and use valet for your car and cannot call for the car- instead you have to go down and stand in more lines.
Today is Friday and standing in line for lounge chairs everyone is upset about their week, upset at the lack of communication concerning the closure of the slides, upset about the lack of lounges, upset about now having to rent beachside lounges and umbrellas- basically grateful for the weather, the beautiful island of Maui and its people-
The one positive has been the club level lounge- staff lovely, breakfast end evening appetizers delicious- well worth the upgrade.
This is at best a poor Hilton property and I would be embarrassed to have Waldorf Astoria in the name of this property.
We will never stay here again- this was suppose to be the best Maui hotel for children- we are beyond disappointed.
abracerMar 22, 2025
4/10 Disappointed and disgusting
We checked in and the first thing I noticed was a massage therapy gun sitting on the bed (weird) and a bosa ball in the corner with something white on it (disgusting). I informed the luggage handler immediately and he said they would send down housekeeping. 8 hours later and it’s still sitting outside the room. Do they put random (dirty) exercise equipment in every room? It’s just strange.
I notified the front desk and they couldn’t care less. For a place that charges $1,000 per night, I wish someone would take ownership. If this is their level of cleanliness and attention to detail, I’m worried about the rest of the room amenities.
I feel like we checked into Motel 6, not Waldorf Astoria
I5169LHchrishMar 23, 2025
10/10 It was wonderful!
The location was incredible! The beach, the sunsets, the palm trees, the views, the oceanfront path. The slides and pool was unreal. It was perfect for my family and my mom's 70th birthday celebration with all the little cousins.
HeatherFeb 3, 2025
10/10 Best lobby bar in Maui
When at Grand Weilea and are looking for the best old-fashioned, you must see Keoni at the lobby bar. Super friendly and amazing drinks and the only hotel that knows how to make them correctly... After sitting at the bar and meeting Keoni, he had a smile and great sense of humor. Top notch in my book
mikelU7271UGMar 19, 2025
10/10 Came here for one night for valentines and we did a couples massage. Best massage over the ritz Carlton in kapalua. Wo
Huge property with many ammenities and looks like lots of activities for kids
AltheaFeb 26, 2025
8/10 Hotel is too big and full of large corporate groups.
GraemeApr 10, 2025
10/10 Exceptional
MeyersMar 10, 2025
9/10 Superb
RhinaApr 8, 2025
6/10 Wouldn’t go there unless going there for a family vacation
Location was really nice
JuriJan 29, 2025
10/10 Exceptional
NicholasJan 22, 2025
8/10 Very good
AnneJan 2, 2025
9/10 We really enjoyed our five night stay. Our balcony with ocean views was fabulous. Gorgeous gardens, restaurants and bea
Great location on the beach & next door to the shops. A beautiful adult only pool plus many other pools to choose from
AlexandraOct 9, 2024
7/10 Wasn’t bad but won’t go back
Very grand
GailOct 24, 2024
10/10 The property is very clean, employees are very nice. Personally think that this property is the best on the island it ha
Clean property
Pool
Beach
Shops
MalavAug 16, 2024
10/10 Exceptional
NathanOct 15, 2024
10/10 Exceptional
AndréOct 5, 2024
10/10 Exceptional
ClaireSep 22, 2024
9/10 Superb
CassandraNov 11, 2024
9/10 Superb
RobertSep 28, 2024
1/10 Never travel to this dirty place
Just fire in yard and location
ShahriarMay 8, 2024
10/10 Exceptional
Gorgeous location; adult pool was fantastic
DebraJun 15, 2024
9/10 Superb
Everything was great!
JillianJun 28, 2024
10/10 Exceptional
AmirJun 27, 2024
9/10 Superb
CheranAug 20, 2024
9/10 Superb
JessicaJun 20, 2024
10/10 it was rememorable
didnt have
BillMar 24, 2024
8/10 Very good
DavidMar 9, 2024
3/10 Poor
ClayApr 11, 2024
10/10 It was heavenly to spend our time in such a wonderful place... Everyone was friendly and helpful.
Top notch facilities
Staff trained really well. Another world. Everything thought out including the facilities gardens and rooms.
AnneDec 8, 2023
6/10 Didn’t meet expectations.
The views , the staff in general
ChristinaNov 17, 2023
10/10 Grand Wailea vacation
Location was great, the grounds were immaculate, the friendliness of the staff. We will be back.
MarroquinAug 22, 2023
4/10 very disappointed came home 2 days early but required to pay for those 2 days!!
Location
TerrySep 25, 2023
10/10 This Place Is An Amazing Hotel! Lots of Entertainment, Pools Restaurants !! The Customer Service was Amazing!
Everything
RafaelOct 21, 2023
9/10 Superb
SheriOct 30, 2023
10/10 Exceptional
LaughlinDec 8, 2023
6/10 Disappointed. This place is supposed to be premier resort on Maui and did not live up to the expectations. I’ll give the
Large property with scenic views of the ocean and great beach.
MattJul 18, 2023
9/10 Superb
The location is great! Great beach, the pools/slides are amazing and the rooms were nice and clean with good amenities.
NicoleAug 7, 2023
8/10 Beautiful property and location but extremely overpriced.
Location is exceptional
JamesJul 31, 2023
10/10 Lovely and peaceful !
People es so nice and helpful .
AnonymousJul 22, 2023
10/10 Exceptional
ShareefAug 1, 2023
10/10 Exceptional
ArunJul 27, 2023
10/10 Exceptional
PhillipJul 27, 2023
10/10 Exceptional
RobertJul 10, 2023
3/10 bad
it’s a very nice hotel comfortable rooms and beds .
DaniaMar 30, 2023
10/10 Fantastic
We loved your hotel
MarceloMar 30, 2023
10/10 Exceptional
AnonymousApr 8, 2023
10/10 Exceptional
AnonymousApr 1, 2023
10/10 Exceptional
KarlaFeb 22, 2023
10/10 Exceptional
The staff at the hotel are all very fiendly and helpful and I'm very pleased with the interesting and knowledgeable garden tour which was guided by Mr. Heid. It was a wonderful stay and thank you.
WeiNov 9, 2022
4/10 Disappointing for a family vacation
Miho the concierge was helpful
MunishAug 13, 2022
10/10 Exceptional
The hotel is great from every single detail and highly recommended for families with children for the activities in the hotel and the waterpark. Also it has excellent beach and white sand.
AhmedAug 21, 2022
8/10 Very good
Location and adult pool
BradleySep 27, 2022
4/10 the pools were great, but the cost of the stay was absolutely over priced for the quality of the room, service, and food
the pools were excellent and fun for the kids.
KatherineMay 8, 2022
1/10 Disappointing and will not return.
We paid almost $1000 a night and the hotel was under major construction. The room was old. Our room was almost 3 football field walk away from the pool. The construction was the entire main hotel and lobby. For $1000 a night I don’t want to listen to jack hammers and walk past workers in a bathing suit every day. I wish I would get a partial refund.
DennisApr 22, 2022
9/10 amazing and memorable
Hands down the most gorgeous grounds and pools you will ever experience. best place to take kids with over six waterslides and the best lazy River and rope swing. staff go above and beyond to treat you like royalty. dining at HumuHumu is a must. try the Mac crusted mahi mahi.
MoniqueMay 21, 2022
10/10 Exceptional
Resort was amazing, hotel room, staff and location also amazing. Plenty of restaurants and a nice market to get supplies was in walking distance. Definitely an expensive resort but we felt was a great value considering. Definitely recommend a first floor room, garden view near the pools with kids. Made the experience so much better to just walk from the room to the pools.
SutoJul 3, 2022
5/10 Very disappointed and we could have spent less elsewhere and been more pampered
Location.
TodMay 30, 2022
8/10 good
beautiful location
CarieJun 27, 2022
10/10 A fabulous place to vacation at.
The breakfast was delicious. The property is exceptional, a true paradise.
JosephJun 26, 2022
10/10 The staff at Grand Wailea went out of their way multiple to make my sons birthday a special one!!
Service and food were astounding not to mention the location and sunsets!
SneshaMay 31, 2022
9/10 We had a good time and enjoyed our stay.
The pool, location.
AshleyJul 17, 2022
8/10 Very good
Location
Pools for the kids
AlvaroJul 7, 2022
7/10 Good
AmandaAug 25, 2022
10/10 Exceptional
AmandaAug 2, 2022
4/10 good stay, but could have been more without all the construction. Spa, lobby bar, main restaurant we’re not available d
location and size
AnonymousMay 9, 2022
7/10 very nice but under construction. not many food options there.
location
RichardMay 15, 2022
10/10 Exceptional
AuroraJul 14, 2022
7/10 Disappointed by the construction
Great location, good beach access
LahavApr 18, 2022
10/10 Exceptional
DianeJun 14, 2022
10/10 Exceptional
CorinneMay 7, 2022
8/10 Very good
KiraJun 30, 2022
5/10 Passable
SriniJun 27, 2022
9/10 Superb
NataliaMay 16, 2022
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All Amenities
Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Hot tub/Jacuzzi
Car hire
Sauna
Massage services
Currency exchange
Chapel/shrine
Non-smoking throughout
Concierge service
Wheelchair accessible
Allergy-free room
Kid meals
Outdoor furniture
Coffee Shop on site
Spa/wellness center services
Steam room
Beauty Services
Manicure
Pedicure
Personal trainer
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Happy hour
Aerobics
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Snack bar/deli
Golfing on site
Scuba diving on site
Snorkeling on site
Tennis lessons on site
Self parking (surcharge)
Beach umbrellas
Free pool cabanas
Pool sun loungers
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Secured parking
Garage
Health or beauty spa nearby
Swimming nearby
Water sports equipment
Water tubing nearby
Beach club nearby (surcharge)
Bicycle-friendly property
Electric bicycle charging station
Beach toys
Guest education on local ecosystems and culture
Vegetarian menu options available
Paddle boating nearby
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House rules
Check-in
04:30 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.