Lilypad121
Business · November 20252/10
Harrah’s has been my favorite casino/hotel in A.C. for as long as I can remember, so much so that I insisted we change up from the resorts within walking distance of the convention center for our annu...Harrah’s has been my favorite casino/hotel in A.C. for as long as I can remember, so much so that I insisted we change up from the resorts within walking distance of the convention center for our annual conference. Last year, all went well, but this year was such a disappointment that I will never be back. We booked our room in advance, specifying a king bed, high floor, non-smoking, city-view. The room they gave us was a 2 queen room on the 6th floor that reeked of cigarettes. And it was dirty! We asked for another room and were given a 10th floor, 2 queen room. Fortunately, this one didn’t smell like smoke. It still looked like it needed an in-depth cleaning, but it was ok. That’s where “ok” stopped, though. We stayed for 3 nights and received no housekeeping whatsoever. A colleague staying in a different room also received no housekeeping. The floors in the halls and vestibules were left filthy, obvious spills left for days, signs of what looked like vomit in multiple spots down the walkway. As if all of that wasn’t bad enough, around noon on the second day we were walking through the casino and the entire place had the sickeningly sweet smell of rotting trash, as if the floors in the common areas had been cleaned with dirty water that smelled that way. I’m beyond disappointed that this establishment has fallen so far. Clearly, something is very wrong here, and we won’t be back.Show More
