Hotel Puerta America
Avenida América, 41, Madrid
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Good
7338 reviews
8.4
Exclusive Design by Renowned Architects
The Hotel Puerta America boasts exclusive and avant-garde design crafted by world-famous architects like Norman Foster, Jean Nouvel, and Zaha Hadid. Each floor, a masterpiece designed by a different international architect, offers a unique and luxurious experience.
Modern Amenities and Comfort
Enjoy comfortable rooms featuring 1 queen-size or 2 twin beds, along with flat-screen smart TVs equipped with Chromecast for seamless audiovisual streaming. Immerse yourself in luxury and convenience during your stay at Hotel Puerta America.
Gastronomic Delights and Stunning Views
Indulge in modern interpretations of traditional Spanish cuisine at the hotel restaurant. Take in the picturesque surroundings at the terrace and garden, or unwind at the top-floor bar with breathtaking views of Madrid's skyline.
Experience luxury and sophistication at Hotel Puerta America - Book your stay now for an unforgettable experience.
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Popular Amenities
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Air conditioning
Swimming pool
Luggage storage
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1 Room, 2 Travellers
Guest Reviews
Overall
8.4(7338)5/10 Look nice but uncomfortable
The room design looks amazing at first glance, until you actually have to use those sharp-edged, hard, and non-ergonomically shaped shelves. The bed frame is solid and uncomfortable, with no padding whatsoever on the chair or bench. The bathtub is huge, but its shape makes it impossible to lie in comfortably. The breakfast is on par with what you'd expect in a 3 or 4-star hotel in Poland – definitely not up to 5-star standards.
MarekApr 18, 2025
1/10 Not worth the money and extremely inconvenient.
The room design was unique but in that uniqueness lay all the issues
MohammedFeb 27, 2025
9/10 A wonderful place to enjoy some quiet and pampering time alone!
Availability and friendliness of the staff.
Ability to immediately access and book services right at the check-in (massage and dinner at the Observatory).
Easy sharing of the hotel services and how to obtain them.
The breakfast room was wonderful, with nice spaces for all types of guests - families, couples and people enjoying time on their own, as was my case. The breakfast itself was also very nice!
Last but not least, the shower was just perfect - the perfect water pressure, perfect temperature, and in my case, a perfect view! :)
SóniaApr 15, 2025
7/10 A unique, design-focused hotel that’s worth a short stay, but not ideal for long visits or city exploration.
The room was unique and futuristic—each floor had its own theme and design, making it an interesting experience. Breakfast was good, and overall, the value for money was fair.
AbdulazizApr 23, 2025
7/10 Good
Actually the stay was good but the hotel little bit too far from the center of madrid and the early check in was 75€ I enjoyed my stay in Madrid if you’re going to watch a match wait for same day to buy a ticket it will be cheaper like 250$ there is no ticket on the street or near stadium you can go to the casino and have one free drink the hotel will give you an invitation to nice casino 🎰 night life in Madrid is also so nice you can party alot of good clubs try fabrik its crazy out there
عليApr 3, 2025
8/10 Very nice stay with location being ideal for visit to Bernebeu
Room was nice and interesting. We also chose the hotel because of the "architectural" qualities it has. All the floors designed by different architects.
Staff in bar were very nice and friendly on arrival.
DavidApr 21, 2025
4/10 Okay but not worth it
The location was good, the view from the hotel rooms was also good, staff was friendly too
YoannaMar 31, 2025
9/10 Fashionable and trendy.
The hotel is different, you experience contemporary luxury with a bit of out of the box ambiance and surrounding.
MohamedFeb 17, 2025
7/10 good for short stays
Nice and clean hotel. Nice and kind hotel staff.
EmiliaFeb 10, 2025
8/10 A very different hotel, very original. Very good value for money.
The different style in which is decorated every floor. The room, the bed size, the originality. The breakfast is excellent.
AntoniMar 3, 2025
8/10 Central in Madrid
Very nice staff!
Shower could probably fit four people.
MichaelMar 22, 2025
3/10 Poor
Friendly staff.
PerMar 8, 2025
8/10 Good hotel outside city center
The design is so special, location close to metro station, we enjoyed the breakfast
AlonApr 21, 2025
5/10 Check-in Rip off
BeatrizFeb 26, 2025
8/10 Very good
AntoniMar 31, 2025
7/10 Good
DECO NICE - STAFF NICE - GOOD SERVICE. SMALL ROOMS - GYM OK
AlexanderApr 19, 2025
9/10 Superb
Espectacular
MárioMar 12, 2025
10/10 Excellent modern hotel
ZakApr 17, 2025
10/10 Exceptional
AaronApr 17, 2025
10/10 Exceptional
PedroApr 7, 2025
10/10 Exceptional
AntonioApr 6, 2025
10/10 Exceptional
SeyedFeb 1, 2025
10/10 Exceptional
VascoJan 27, 2025
10/10 Exceptional
MarkJan 25, 2025
8/10 Very good
InèsMar 14, 2025
9/10 Superb
MargaridaApr 20, 2025
9/10 Superb
MykhailoApr 14, 2025
9/10 Superb
JessApr 13, 2025
10/10 Designed to tha Gods
I chose this hotel on a whim and don’t regret it.
Although a little further from central Madrid, the local metro station was legit 1min walk an away. With a supermarket across the street and a small row of bars and places to grab breakfast just a few minutes walk away, it wasn’t a bad place to be.
Each floor of the hotel was designed by a different person, so going to each floor to look at the difference was exciting.
Our room was pretty unconventional; completely in the round, the bed was round, the bathroom was deconstructed so we could walk all the way around it. Very cool but not for friends sharing or prudes! (The shower didn’t have a curtain and the toilet door was transparent).
With a small pool area and bar on the ground floor, this hotel offers everything you need for a short stay in a new city.
lingyling7Jan 19, 2025
10/10 Incredible help from staff gets this 5 stars
Stayed here overnight before a big conference at Santander’s Madrid campus – and honestly, that is worth a trip to Madrid on its own. The hotel is quite modern – very white & minimalist in the room, very black in the corridor (on my floor at least) and I didn’t really feel cool enough to say here.
However, main issue during this stay was I left a bag in my taxi. And I cannot speak highly enough of the hotel staff and the efforts they went to in order to reunite me with it. Thank you so much – that alone is worth of 5 stars (the hotel is still pretty nice too!).
coline740Feb 5, 2025
10/10 Exceptional
BagerMar 18, 2025
8/10 Very good
MiguelApr 4, 2025
8/10 Very good
JosephMar 17, 2025
8/10 Very good
SandraFeb 27, 2025
8/10 Very good
PrinceFeb 20, 2025
8/10 Very good
JulianFeb 12, 2025
9/10 Superb
ArturApr 3, 2025
9/10 Superb
FranciscoMar 31, 2025
9/10 Superb
DanielMar 27, 2025
10/10 Exceptional
Amazing room designs
JuanJan 9, 2025
10/10 Exceptional
RodrigoJan 13, 2025
9/10 Superb
FranciscoFeb 26, 2025
9/10 Superb
MikolajFeb 24, 2025
9/10 Superb
JacoboFeb 2, 2025
9/10 Superb
SeyedFeb 1, 2025
9/10 Superb
TarunJan 27, 2025
4/10 Bland Hotel & 5 Star in Name Only
I have read a number of reviews before I arrived at the hotel advising that the hotel is not 5 star, bland and kind of a weird place to stay. I can confirm all these after staying here.
I was after reading some reviews not enthusiastic staying here. I was coming over with my wife and Filipino friends for a concert but thankfully it was my wife who paid otherwise I would have been quite unhappy with myself.
Let me start with the basics. The reception and surrounding areas look bland. They look nothing that you would associate out of a 5 start hotel. When you exit the lift for breakfast, you are met with a big white blank space with 2 tables and a few chairs. It looks like a school canteen rather than a 5 star hotel. Every 5 star hotel has a swimming pool but this one was outside and I was told that it was closed. Even the Skynight bar we were told was closed. We could not get up there anyway. Even though there appeared to be quite a few guests, it felt little was open. The lifts were sometimes fast but you always prayed that they would not break down.
We stayed on the 11th floor (1111) and I need to be honest, the room was small and basic for a double room. It did the job but nothing I would associate again with a 5 star hotel. We had on both nights a good night sleep and the shower is excellent but to be honest I was expecting more. Basics for a 5 star hotel like a bedroom robe were not there.
I did not visit any other floors except the 5th floor where the meeting rooms & gym was. The floor looked very modern but then I visited the gym (nobody was there) which looked like the hotel itself (bare and with little there)
Breakfast was adequate (a lot on display but the hot food was only warm and sometimes inedible) but again we go back to what the hotel claim in being a 5 star hotel. If that is the case, you would offer freshly made coffee to the table not from a coffee machine. One of the coffee machines was temporarily broken on a Sunday we were there and while it was fixed, it still left a queue for the other machine.
Check-in was chaotic and apart from waiting around to get this sorted (honestly I do not know if it was the organiser or the hotel was at fault) but it took almost 2 hours to get sorted which is not acceptable.
I had a beer in the bar area beside the hotel which appeared the only place open to drink or eat. However after drinking an initial beer served by a grumpy bartender, I did not go back again. The area looked dark and not welcoming throughout our stay. A special thank you to the housekeeper on the 11th floor and to the concierge guys who smiled, tried to help and were welcoming. The opposite could be said about the breakfast staff who if they smiled it would probably break their faces. I have seldom met colder hotel staff in my life.
If staying in Madrid again, I definitely would not go to this hotel. Maybe in the past, it was luxurious and 5 star but that must have been a long time ago.
GlobeTrotting781461Nov 19, 2024
8/10 Unusual but very bland hotel
Stayed for a couple of nights for a work conference at Hotel Puerta America in Madrid.
It is a 5 star hotel but looks quite bland. The staff at the entrance and at reception was very attentive and courteous and spoke good English.
As we had most of the hotel booked, the check in was already arranged for everyone and we were handed our room keys within a couple of minutes.
There are four lifts and they were pretty fast. I was on 10th floor and the view from the lift was great! I did have an issue with the lift though and got stuck in it with one of my colleagues. We were stuck for around 5 minutes. Called the emergency button a few times and every time the call was connected it was disconnected. Ended up calling the reception from our phone. The lady who answered was extremely helpful and assured us that someone from the maintenance team is on their way to bring the lift back down to ground floor and we will be released soon. It was stressful and both of us were visibly uncomfortable when we came out. They gave us both a voucher each to redeem for a drink.
We were lucky that we were getting signals in the lift and was able to call the reception.
All the floors have got different themes. 10th floor is very dark. The room was quite dark also and felt there should be more lighting in the room.
The room was big but basic. The bed was quite big and very comfortable. Mattress, pillows and quilt was very comfortable also. There were no USB ports in the room which was very surprising and disappointing. Coming from the UK, I also needed a 3 pin converter which I managed to get from reception for €15 refundable upon returning it back. I would expect to see USB ports in a 5 star hotel!
Another disappointing thing was that there was no socket on either side of the bed to charge your devices. Which meant they were not fully charged overnight and because I had to leave the hotel early in the morning, the phone was not charged causing an issue throughout the day.
Toilet was big, clean and new. There were two showers and both of them had good pressure. Plenty of toiletries and towels were provided.
The breakfast was nice. Plenty of options available. Staff was very quick at refilling and cleaning the tables.
Metro station was only 5 minutes walk away. Didn’t go into Central Madrid but I believe the hotel is not too far from the attractions.
Overall, a nice clean hotel with excellent staff and location. However, I was disappointed with no USB ports in the room, no sockets on bedsides, lift getting stuck and the hotel was a little bit basic i.e. lacked decorations and the reception/lobby was very standard, nothing like what you would see at other 5 star hotels around the world.
Altamash23Oct 23, 2024
5/10 an hotel which has lost its glory. All good architecture can be badly mantained and run
the hotel has lost its 5-star glory...the architecture is raped by makeshift technical installations and bad decoration (in the lobby) the vanity sets are sad, as are the restaurants of the hotel...
PhilippeNov 11, 2024
10/10 We were well pleased.
Everything. Comfy bed , great room. Staff were very very helpful and friendly. They arranged taxis for us. The bell boy greeted us at the entrance and gave us some bottled water. Everywhere was clean. Good breakfast selection. The tube station is a 2 minutes walk from the hotel
BettinaNov 12, 2024
9/10 Superb
The design of the hotel is unusual. The view from the window is beautiful. Breakfast is very tasty and varied. The room itself where breakfast is held is cozy.
NadezdaDec 12, 2024
8/10 Very good
Brilliant location beside metro. Very clean and well maintained. Rooms very spacious and modern. Good choice at breakfast. Lovely outdoor area.
DebraJan 5, 2025
8/10 Glad we stayed, would stay again. Thank you
The area where it was located was very convenient especially as taxis were located near. The view of our room was amazing. The coffee, teas, and complimentary water was great.
AmadorNov 12, 2024
10/10 Amazing experience
Had an amazing experience at Marmo Bar Tapas and Cocktail in Madrid! Paola provided exceptional service, and the coffee was the best I've had in ages. Highly recommend this place for great drinks and friendly service! I will definitely be back.
Vito875Nov 19, 2024
10/10 Exceptional
Location out of town slightly but metro station 2 minutes walk
We were there for New Year so nice to be away from the mayhem of the city centre when you wanted
Hotel has a nice atmosphere staff helpful
BryanJan 4, 2025
7/10 Ok, but too expensive for the room we've got
The location was excellent for visiting Madrid, with the metro very close to the hotel and two lines that take you anywhere in the city. The hotel staff was also very helpful.
JonayNov 2, 2024
10/10 Amazing!
A very interesting hotel! Amazing designs and unique room layouts. We stayed on the 8th floor, which had a space-age aesthetic. The beds were comfortable with great quality bedding.
SarahNov 24, 2024
8/10 Really nice hotel with cool interior, felt like a space shuttle. Staff was really nice. Metro station also close.
Interior!!
AndreaNov 6, 2024
10/10 Exceptional
It is amazing. Great treatment from people there. I really enjoyed my time and looking forward to coming back again.
RiriDec 24, 2024
10/10 Beautiful rooms
The Zaha Hadid rooms are beautiful and comfortable
TomasNov 16, 2024
4/10 Disappointing
Location
DoganNov 27, 2024
10/10 A uniquely designed hotel located near to the city centre
Unique design
CallanNov 29, 2024
10/10 Exceptional
Great local location. Interesting design and good staff.
NlwNov 29, 2024
7/10 Beautiful city, friendly staff
Colourful
EstherDec 27, 2024
10/10 Exceptional
The hotel had great design and great service
AnnunziataNov 17, 2024
9/10 Superb
LucíaNov 27, 2024
7/10 pleasant
Lovely breakfast
JustinNov 22, 2024
10/10 Espectacular
Todo en general
VeronicaDec 31, 2024
9/10 Lovely stay handy location!
BrianNov 18, 2024
9/10 Superb
Everything.
SimoneDec 31, 2024
9/10 Estupenda
Original
JoséDec 22, 2024
9/10 Everything was ok
DominguezNov 22, 2024
10/10 Exceptional
JoJan 8, 2025
6/10 It's and ok hotel to stay in but they need to update and maintain the rooms and public areas
location was perfect for what we needed
staff were great
VictoriaNov 5, 2024
8/10 Very good
Staff accommodated everything
ArinaNov 6, 2024
8/10 Ok
Good bar service
LesleyNov 7, 2024
10/10 Exceptional
DenaJan 4, 2025
10/10 Exceptional
HannahJan 2, 2025
6/10 A clean hotel but no open facilities. - No observation deck, restaurant, pool bar…
The property was clean and comfortable.
CarolineNov 3, 2024
10/10 Exceptional
ShahDec 1, 2024
10/10 Exceptional
JozefinaDec 1, 2024
10/10 Exceptional
DavidNov 24, 2024
10/10 Exceptional
DavidNov 24, 2024
10/10 Exceptional
DavidNov 24, 2024
10/10 Exceptional
KennethNov 3, 2024
8/10 Very good
MisbaurDec 22, 2024
8/10 Very good
ElisabettaDec 13, 2024
8/10 Very good
AntonioDec 2, 2024
6/10 Pleasant
ElenaDec 7, 2024
9/10 Superb
AlkanyJan 16, 2025
9/10 Superb
SerhiiJan 9, 2025
9/10 Superb
JorgeJan 8, 2025
9/10 Superb
MichielJan 3, 2025
9/10 Superb
AnnaJan 2, 2025
9/10 Superb
RubenDec 22, 2024
9/10 Superb
KennethNov 8, 2024
7/10 Good
KyraNov 19, 2024
7/10 Good
DanielNov 11, 2024
1/10 Bad
NguyenJan 4, 2025
7/10 Good
FarukNov 1, 2024
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Amenities
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Packed lunches
Currency exchange
Non-smoking throughout
Concierge service
Allergy-free room
Outdoor furniture
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Mobile app for room service
Supervised childcare/activities
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby outdoor pool
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Covered parking
Secured parking
Garage
Swimming nearby
Electric bicycle charging station
Vegetarian menu options available
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House rules
Check-in
02:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.