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Solo Travel · September 20252/10
I was checked into Room 215, which the front desk referred to as an “upgrade” due to its corner location. In reality, it was anything but. This room faces a *bright, flashing street lamp* just outside...I was checked into Room 215, which the front desk referred to as an “upgrade” due to its corner location. In reality, it was anything but. This room faces a *bright, flashing street lamp* just outside the window. Despite having blackout shades, the light pulsed through all night, making the room feel like a nightclub. After an hour of trying to sleep through it, I gave up and asked to be moved.
At that point, I was told by the front desk that this is a **known issue**—in fact, several other guests had complained about the same problem just within the past week. The fact that the hotel continues to place guests in this room (and others like it, ending in “15”) is baffling and unacceptable.
What made this especially frustrating was the timing. I had just come off a full day of travel and work, and all I wanted was to rest. Instead, past midnight, I had to pack up *everything*—laptop, toiletries, suitcase, and personal items—and relocate to another room. It was disruptive, exhausting, and completely avoidable had management simply taken this room out of circulation until the issue was resolved.
The next morning, I realized I had left an item of clothing in the first room. When managers Chris and Justin helped retrieve it, they barely offered an apology for the inconvenience. At checkout, I asked if any compensation would be offered and was told to follow up with them directly. I did, and Justin offered 5,000 Marriott points—an unreasonably low gesture given the disruption and the price point of this hotel. When I pushed back, he said he’d get back to me. I never heard from him again.
This situation reflects a lack of accountability and basic customer care. If you value a good night’s sleep and professional service, **do not stay in Room 215—or any room ending in 15—until management takes action.*Show More
