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Friends Getaway · March 20252/10
I recently stayed at the SLS Hotel in Miami from 3/15 – 3/18, and it was by far the worst hotel experience I’ve had in Miami. The hotel is extremely rundown and in desperate need of upgrades. Only one...I recently stayed at the SLS Hotel in Miami from 3/15 – 3/18, and it was by far the worst hotel experience I’ve had in Miami. The hotel is extremely rundown and in desperate need of upgrades. Only one elevator was working, and it stopped at every single floor, making getting around frustrating and time-consuming.
At the beach and pool, we were told there were no towels left, forcing us to sit on dirty beach chairs—completely unacceptable for a hotel that markets itself as luxury. To make matters worse, when we went to the beach later in the afternoon, the attendant was incredibly rude and refused to give us chairs, saying the beach was closing in an hour and giving us attitude instead of just letting us sit for a short time. This nearly ruined my best friend’s birthday trip, as we had planned a relaxing day by the water.
The rooms were small, poorly lit, and lacked any sense of comfort. Housekeeping was also below standard—I had to request mini face cloths twice and still never received them.
Throughout our stay, we saw many other guests complaining about similar issues, and several were even checking out early. In hindsight, I regret not leaving on the first day and switching hotels.
We brought our concerns to the front desk, and while they did waive the resort fees (which were minimal) and offered late checkout, it didn’t make up for the overall poor experience. To make matters worse, on our last day, we went to breakfast and returned to change before checking out, only to find that our room key had been deactivated, locking us out with all of our belongings still inside. A housekeeper initially refused to open the door for us, wasting even more time before finally agreeing to help. By then, we were rushing and nearly missed our flight, leaving no time to bring up the issue at checkout.
I’ve been to Miami multiple times, and this was by far the worst hotel I have ever stayed at. I will never return and would much rather stay at the Marriott, where at least the basics of hospitality and service are met. If you’re considering the SLS, save your money and book elsewhere.Show More
