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Crowne Plaza Niagara Falls NY - Riverside by IHG

7001 Buffalo Avenue, Niagara Falls

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Good

2062 reviews

7/10

Luxurious Riverside Hotel with Stunning Views
Year-Round Indoor Pool and Fitness Centre
Indulge in our relaxing indoor pool and stay active in our modern fitness centre.
Outdoor Seating Area with Fire Pit
Unwind by the scenic Niagara River at our outdoor seating area, complete with a cozy fire pit for evening relaxation.
Convenient Amenities and Services
Enjoy a comfortable stay with flat-screen cable TV, mini-refrigerator, and coffee/tea maker in every room. Take advantage of our free WiFi and on-site dining options, including a full-service restaurant, bar, and mini store.
Experience the beauty of Niagara River at Niagara Riverside Resort; BW Premier Collection. Book your stay now to enjoy a perfect blend of luxury and convenience.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

2062 reviews

Andriy

July 2025

6/10

Property has a nice location. Receptionts - all three of them - were nice. One ofe the two elevators was broken and every trip downstairs took 10 minutes at least. Whoever was in the hallway with thei...Property has a nice location. Receptionts - all three of them - were nice. One ofe the two elevators was broken and every trip downstairs took 10 minutes at least. Whoever was in the hallway with their radios talking all the time didn't add to relaxing atmosphere. Pool gate lock didn't work. Also, their restaurant was nice, but every single time there was a confusion that made me unwelcome - always something along the lines of "do you have a reservation?" and if you don't you can come in but you'll have to wait or you can't take a nice table etc. I had nice tables every single time and no one showed up to claim them, it was half-empty all the time, which makes me think that staff were trying to save these tables for some potential reservations (I've been told that couple of times). I don't give a damn about that and I don't think it's a smart move - I paid decent amount of money for this hotel (triple the price of what it should cost tbh, first night was close to $300 and it's not NYC). Anyhow, the stay was ok - they just could really do better. Show More

Matthew

Family · July 2025

6/10

This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedr...This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.Show More

Stephen

Partner · May 2025

10/10

Room was great, quite we reserved a suite don't know about standard rooms,close to the Niagara Falls, 10 minute drive, other restaurants, and stores 10 minute drive plenty of parking dont understand t...Room was great, quite we reserved a suite don't know about standard rooms,close to the Niagara Falls, 10 minute drive, other restaurants, and stores 10 minute drive plenty of parking dont understand the charge for parking thou $10 a night we stayed 3 nights,restaurant on site alittle steep on prices example $8 for small loaf of bread ,big deck in the back very nice inclosed pool located alongside the Niagara River all in all very pleasant stay ,oh one other thing alot of busses came in the middle of the night alot of people checking out in the morning we were on the 8th floor only one elevator was working to aleast 20 minutes waiting to get to the lobby because elevator was stopping at other floors need to check in to that it was a very nice stay we there because it was my wife & i 50th wedding anniversary THANK YOU FOR ARE COMFORT staff was excellent. Show More

Beth

July 2025

8/10

It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, an...It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, and a to go breakfast to take to our room, but it only half half of our order. Also one working SMALL elevator on an 8 story hotel IS NOT ACCEPTABLE. You guys had a lot of very unhappy customers and wait time for an elevator was over 15 minutes most of time. As I have metal in my ankle, going up five flight of steps was not an option. Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Cashless payment available

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Internet

Free wired internet

Internet access

Transport & Parking

Public transport tickets

Self parking (surcharge)

Covered parking

Secured parking

Pet-Friendly

Pets allowed

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Shallow end

Access to nearby indoor pool

Restaurant & Bars

Restaurant

Games, Entertainment & Media

Table tennis

Television in common areas

Concerts/live shows

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Invoice provided

ATM/banking

Reception hall

Outdoor Activities

Private picnics

Swimming nearby

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key card access

Additional Amenities

Wine release events

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House rules

Check-in

4:00 PM

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at 4:00 PM, while you're expected to check out by 11:00 AM.

Crowne Plaza Niagara Falls NY - Riverside by IHG's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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Crowne Plaza Niagara Falls NY - Riverside by IHG

Good

2062 reviews

Show More

Popular Amenities

Choose rooms

Jun 2nd – 3rd 2026

1 Room, 2 Travellers

2062 reviews

Andriy

6.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Matthew

6/10

Stephen

10/10

Beth

8/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

2062 reviews

6/10

6/10