L5071IOgeorgec
None · December 20252/10
Our experience at the Grand Hyatt Taipei has been underwhelming, to say the least.
We are traveling with our two boys, ages 10 and 12. We booked a studio with cash and an additional room using Hyatt ...Our experience at the Grand Hyatt Taipei has been underwhelming, to say the least.
We are traveling with our two boys, ages 10 and 12. We booked a studio with cash and an additional room using Hyatt points. At the time of booking, only a king-bed room was available. When we checked in early at 10 a.m., we asked if both rooms could be arranged on the same floor and if the king-bed room could be changed to one with two double beds. We were told the team would update us once the arrangements were confirmed.
However, throughout the entire day, we received no communication—no email, no phone call. When we returned to the hotel around 9 p.m., none of our requests had been fulfilled. Instead, we were met with a staff member, Toby, who firmly informed us that no suitable rooms were available. We understand the hotel may be busy and did not expect every request to be accommodated, but better communication would have greatly improved our experience.
Additionally, when we arrived in the room and requested a set of sheets, a pillow, and a cover—twice—we waited more than 20 minutes with no delivery. Eventually, I had to go downstairs personally to request that it be sent promptly.
jackson, the duty manager, did made extra effort to make up for our underwhelming experience during the first two days of our stay at the property. we do appreciate that extra effort. however things have continued to take an unexpectedly comical turn during the third day of our stay. my wife has to leave early. our 2 sons moved into the studio with me. I requested a full set of pillow, sheet, and cover through Hana at the front desk. Yet again, housekeeping delivered only a single sheet during the day. we realized the partial delivery in the evening, After two follow-up calls, they delivered another sheet and a pillow—still not the full set I had asked for. I honestly couldn’t believe my eyes.
Overall, this has been very disappointing.Show More
