Tommyyam
Couples · September 20252/10
I am a IHG Diamond Elite Royal Ambassador Inner Circle member. When I booked the Regent Taipei on the IHG official website, it said enjoy your lounge , I didn’t looked into details and Diamond member ...I am a IHG Diamond Elite Royal Ambassador Inner Circle member. When I booked the Regent Taipei on the IHG official website, it said enjoy your lounge , I didn’t looked into details and Diamond member can always go to the lounge . But when I check in on September 15 , they told me I can’t go to the lounge because they need lounge pass ( which you need to look into details at the IHG website ) the front desk said they didn’t join the Royal ambassador program. Ok , it’s my overlook the details. But very disappointing.
The next thing my wife notice is the smell inside the hotel once we were inside the hotel . It smell like insecticide, in the lobby , corridors and even inside the room . I try to ignore it , but when I half awake in the morning, the smell inside the room just kick into my nose. I told myself I need to change hotel . So I went down to the lobby at 7am , ask the front desk if I can check out today and charge only one night room fee , she said yes . I told the front desk it was the smell inside the whole hotel that I can’t stand and she knows the smell is strange too . So I went up to my room , search for another hotel ( which I booked Double Tree by Hilton only 5 minutes walk and I am also a diamond member) I wake up my wife and check out at 11am .
When I checked out , no front desk people at the Diamond member counter , or IHG member counter , that’s not the way as a IHG hotel should do.
I was totally disappointed and upset about The Regent Taipei , to all Diamond member at the IHG group , you really need to look into details even the hotel at the website said : Enjoy your lounge .
The most disappointing about the hotel and the IHG group is they didn’t give me a chance to write the review. My booking is for 4 nights and I only stay one night and cancel the other 3 nights . They know I was upset and will write a bad review about my stay . Normally the hotel will sent me an email asking about the experience of my stay and ask to write a review. But after 6 days , I didn’t receive any email .
So disappointed on the Regent Taipei and the IGG group , I want to write a review on IHG website and no area for me to write a review. As a Diamond Elite Royal Ambassador inner circle member, I lost my faith and trust to the IHG group . Will try not to book any hotel on IHG and of course never go back to regent Taipei .Show More
