J5641CCsams
None · October 20252/10
Hi there! I had a pretty negative experience with my room service that left me overall disappointed.
I ordered the burger, a slice of cake, and a water. That, pre-tip, came out to ~$70, which is kind...Hi there! I had a pretty negative experience with my room service that left me overall disappointed.
I ordered the burger, a slice of cake, and a water. That, pre-tip, came out to ~$70, which is kind of nuts, but not what I'm upset about. The real bummer comes when there's a knock at the door and I'm handed a paper bag with plastic to-go containers, no condiments, and no cutlery.
I always look forward to room service when I stay at a hotel. I feel like it's one of those things that not only takes a load off after a long day of travel, but takes me back to when I was a kid ordering room service with my family on vacations. The man in the sharp dress pushing a cart laden with a crisp white tablecloth and various metal domes that are in turn surrounded by mini glass ketchups, mustards, jams. Pushing aside the small table the room comes with, setting up an eclectic assortment of seats and lifting those tray tops to dig in amongst your loved ones. All the while, your hair is wet and you’re wrapped up in the plush hotel robe - which you only got to wear because you let your brother have the first turn on the gamecube bolted to the TV box.
THAT feeling, that memory, is something I always look forward to when I travel.
Now let me paint you a different picture. You finally get back to your room after both a long day of travel and a prosaic day of work, desperate to find some peace and relaxation (which your tv has been blaring that you can find on repeat since you entered the strangely humid room). The view of the harbor is stunning, inspiring even. You peel your socks off and pick up the phone to dial up in-room dining and have a lovely conversation with a fellow whose name you don’t catch. You order the burger with a side of fries and a water, but heck it’s been a long day so you throw in a slice of cheesecake too - you’ve earned it. $70? Ok maybe you haven’t earned it, but you already ordered so may as well enjoy it, right? Get some of those good-time childhood feelings, right? Wrong. Instead, you sit down on a chair that acts more as an abstract art piece than an object capable of supporting a human spine, and open a flimsy, drooping, plastic container that holds your $70 burger and soggy fries. Don’t worry - the cheesecake is now all nice and hot from the steam! Oh, you wanted your cheesecake cold? Oh, you wanted ketchup for your mushy fries? Oh, you wanted a knife, fork, and napkins? Well too bad, because you ordered room service at the Manchester Grand Hyatt - a 4 star (allegedly) hotel where paying over a grand for a two night stay does not guarantee you’ll have better service than your average doordash (certainly more expensive). There’s also no robe and the pillows are stuffed not with down or wool or cotton, but instead filled with empty promises and disappointment - which support your head about as well as you’d imagine.
Phew - really got going at the end there. Hopefully you see my point though. An experience that I have cherished since I was a child was tarnished. My confidence in Hyatt as a brand has virtually disappeared, and my faith in room-service as an institution is beginning to crumble. It’s truly a shame that we’ve fallen this far, and while you may think I’m being melodramatic or overpassionate, I do ask - in earnest - what will you take away from us next, while charging us more?Show More
