greaterl2020
Couples · November 20254/10
My husband and I were really excited for this trip because it was the first step of our honeymoon. We got married on November 8th, and with everything going on in life and work, we decided to treat ou...My husband and I were really excited for this trip because it was the first step of our honeymoon. We got married on November 8th, and with everything going on in life and work, we decided to treat ourselves and celebrate in stages. This was our first time staying at a luxury hotel like this, so we were looking forward to the experience.
From the beginning, the staff made a wonderful impression. The first two valet attendants we met were so friendly and helpful, directing us where to park. Then we met Shannon at the concierge desk, and she was absolutely amazing. She has a real gift for making people feel welcome and comfortable. Room service staff were also kind and professional each time we interacted with them. We truly have nothing but great things to say about the people who work here.
Unfortunately, the experience itself did not meet expectations, and most of what went wrong was due to unclear communication. I found the hotel through TikTok and called what I thought was the property directly. It turns out it was a third-party booking service, and the information I received was inaccurate. I was told we'd have a Riverwalk view, and that our room would have a soaking tub with jets. We also were not told that the spa facilities are not co-ed. Because of this, we were unable to do a couples massage on site and had to go to another spa (Woodhouse) instead.
We had heard great things about the dining, but when we arrived, it was brunch with a completely different menu. Had we known, we would have come for dinner instead. The brunch food was not good and felt like a waste of both time and money, though our server was wonderful and took great care of us.
When we finally got to our room, at first glance it was beautiful—rose petals on the floor and a romantic setup that made us excited for the evening. But when we opened the curtains, we realized our window faced a brick wall. No view at all. After being told to expect a Riverwalk view, this was extremely disappointing and honestly took the wind out of the entire experience. So much of what we were looking forward to—relaxing in a nice tub, enjoying the spa together, taking in the view—just didn’t happen. It felt like we paid for an experience we never actually received.
If we had gotten the room and amenities we were promised, the room itself would have been an 8/10. But without a view and with the missed expectations, it drops to a 4/10. The staff was wonderful, and none of this reflects on them. However, the lack of accurate information and the mismatch between what we thought we were booking and what we actually received made the stay disappointing overall.
I wish we could have had the full experience to give a proper review, but we didn’t, and that’s what made this stay feel like a waste of money instead of a celebratory honeymoon moment.Show More
