6/10 Outstanding Location and Staff, Mixed Feelings About Room QualityI am a Lifetime Platinum member and spent 5 days in February prior to a cruise. At a fairly expensive rate, I cashed out all of my Marriott points for this stay. The location is excellent, and we utilized all forms of public transportation to explore Sydney.
Sadly, if our two rooms are symbolic of the others, then a large scale revamp is necessary. Our first room on the 6th floor had a terribly sagging mattress and we were moved at our request after the 2nd night. The second room on the 24th floor had a shower door that wouldn’t latch and leaked out onto the floor. More distressing was the poor quality HVAC system. Our room stayed cool at a reasonable temperature, but the air was very damp the entire three nights.
All staff we encountered were superior. Riley in the Executive Lounge and Sam at the Concierge desk are wonderful examples of all the great staff.
We ate all of our breakfasts in the Executive Lounge and they were of good quality. On several nights, we also enjoyed the complimentary beer, wine, and hot hors d’ouvres.
I had read mixed reviews about this property and badly wanted to experience a good stay. Unfortunately, when we return to Sydney in the future, I’ll have to make a value decision if it is worth the risk to stay at this property again.
I4358RAdavidbMar 15, 2025
8/10 Room and hotel were nice but hard to recommend as breakfast experience was so frustrating\room was spacious for a city centre hotel
SteveApr 22, 2025
6/10 Bif and CrowdedWe stayed here for one night before flying back home. We are lifetime Marriott Gold members. Check-in around 3pm was no problem. This place is huge. We spent some time with the concierge for some recommendations for restaurants. He also helped the next morning when we had a problem on-line getting our Uber to the airport. All of the concierges were very helpful and always smiling.
So.....our room on the 14th floor was OK. The bed was comfy. The bathroom, though, was old. Sink on one side of the vanity made no sense. There was a large floor drain right in front of the toilet. Why would I want to step on that with bare feet. The bathroom just did not fit the decor of the rest of the hotel. There were no outlets on my side of the bed. I had to put my phone on the floor to use the outlet to charge my phone.
We went to dinner and then walked around for an hour. The hotel is in a great location. When we got back to the hotel, we found our card keys would not work the elevators. So, back to the front desk where there was a herd of people checking in. We went to the concierge instead and he gave us a new room key that worked. We checked out the next morning.
I probably would not stay here again. Concierges were great/ Location Aplus. That's about it.
fernhMar 9, 2025
7/10 Great location, amazing staff, clean rooms, but beds very uncomfortable and smallGreat location, amazing staff, clean rooms, but beds were very uncomfortable and small. We noticed the minute we walked in that the beds were not flat - the foot of the bed was much higher and it sagged down to the head of the bed. Mattress topper moved throughout the night as it was too big for the mattress. Asked to pay extra for a different room type with queen or single beds, but the only room types they offer are 2 x double or a king with 1 x rollaway. Sharing a small double bed with teenage children was very uncomfortable. Other than the sleeping arrangements, it was great.
TracyApr 6, 2025
10/10 Wonderful place!Customer service was great. Executive lounge was top notch. Clean and beautiful spaces. Free treats in the lobby on the Saturday and Sunday afternoons of our trip (ice cream on Saturday and slushies on Sunday). Shout out to Riley for her kind hospitality. We asked and received a late check out at no charge, and also took advantage of the Early Arrivals lounge at no charge (when our flight landed at 6:30 am the day of check in). Would definitely recommend to others, and stay again ourselves!
A8845XTtracydMar 17, 2025
6/10 Good but not great.Great location. The entrance made you feel it's going to be a great stay. Staff are great. Room service food better than restaurant food and wayyyy cheaper
DarrenApr 15, 2025
3/10 PoorI paid $1200 for 2 rooms for 1 night for my daughter's birthday celebration with friends. Check in was 3pm. We got 1 room at 4pm and the 2nd room finally ready at 6pm. To make up for making us hang around for 3 hours they gave us a late check out 1pm the next day. Except the key cards stopped working at 11am despite being told they wouldn't. The girls were unable to get back into the rooms after breakfast. I had to send a copy of my ID so they could be let back in. Unacceptable
PaulaApr 10, 2025
10/10 It was a very special day for visiting the marriot hotelIt was a very excellent experience and wonderful view, specially the welcoming and the hospitality also the service it was great, in my opinion if anyone wants to make an hotel reservation he shou be choose the marriot hotel.
In the end I like all the staff there, they are very beautiful, friendly and kindly.
Go forward marriot staff, you deserve the best.
Your sincerely
Rida Hammoud
RidaApr 7, 2025
8/10 Very goodEverything was excellent. Staff were very friendly and accommodating. Breakfast was really good fresh and hot and location was excellent . 4 minute walk to the wharfs / circular quay and restaurants..
Only negative thing the air-conditioning in the room couldn't turn it down much to get to a comfortable temperature, You have to urn it off then when it gets too hot turn it on again..
Would stay here again next Sydney trip 😊
DanielleApr 10, 2025
10/10 ExceptionalClose proximity to the port terminal, trams and city center. Buffet breakfast is excellent with lots of options. Staff are very pleasant and friendly. Concierge is very helpful with taking care of our luggages and delivering our luggages tk the room once available. I liked the early arrival lounge with amenities and drinks. Wine with the package was a surprise + 12pm checkout.
MargaritaApr 11, 2025
10/10 Exceptionalexcellent and very beautiful hotel in the heart of Sydney.
we had a beautiful bridge view, breakfast could not be better, really delicious, various, excellent. location absolutely top.
if you want to stay close to Opera House, this hotel is a perfect "pick.
MichalApr 14, 2025
4/10 First disappointing hotel stay in our several Sydney visits.Location
GordonApr 10, 2025
8/10 A good option for a city hotel.It’s a comfortable 4 star hotel, location is great, rooms are starting to look a little dated. Took a long time for the aircon/heating to work. No blanket in the closet. No room service till we got a knock on the door at 4pm? Pool is underwhelming. Lucky we didn’t have a car as parking is $110 per night = RIPOFF. Great views from the upper floors.
Ashley1969Mar 16, 2025
10/10 Great location, good serviceThis time stayed only for one night, but was fully satisfied (as always). Got a nice complimentary upgrade to a suite. Very well equipped, spacious, good bore of Opera House.
Room was clean and offered complimentary Nespresso.
Executive club - pretty good, but not as great as o remembered it from the past.
Overall - a pleasant stay.
romanw871Mar 4, 2025
10/10 We felt like VIPs from the minute we arrived.Location was outstanding, an easy walk from Circular Quay station, we had a fabulous view of the Harbour Bridge and Luna Park from our room which was spacious and well appointed.
SharonApr 14, 2025
10/10 Perfect stay. Perfect location. Perfect staff. Thank you.Everything about this hotel was top notch. The staff, every one of them, was great. I would stay here again in a heartbeat. I felt welcomed. I felt valued. Thank you.
PattiApr 15, 2025
3/10 Uncomfortable and someone was dishonest for keeping my property that was left in the bathroom by mistake.Location
RoseanneApr 10, 2025
10/10 Perfect in every wayEverything. Beautiful hotel, amazing staff, efficient, clean rooms with super comfy beds, amazing in-room dinng. Early arrival room for guests. Very convenient for Circular Quay and cruise terminal. Nothing to dislike.
EstherApr 17, 2025
10/10 Will come again and tell friends!Exceptional Concierge staff - Couldn't do more for you. Were quick to assist and respond to any requests.
Beautiful Birthday Brownie complimentary for our daughter on her 18th Birthday. THANK YOU!
RachelApr 6, 2025
8/10 Very goodI paid for opera house view but when I went to check in. They tried to out me in city view.
Italian guy outside, bellman? Very handsome and kind and helpful..directed me to Sunday market.
Breakfast is way expensive!!!
SusanApr 8, 2025
10/10 Truly love the location I left on a cruise and I pushed my suitcases 10 minutes and I was on board shipOnly shortcoming might be that the restaurants are really expensive, but everything seems to be expensive and Sydney
CherrieApr 8, 2025
7/10 Marriott always delivers and i would recommend it to familiesFriendliness of the staff and the hotels very convenient location for getting around
VivianApr 23, 2025
4/10 Very good. But need to clean behind the curtainsThe location was perfect
AshleeApr 19, 2025
8/10 Comfortable, well located and easy distances to all attractions and transport connections.Location. Amenities. Staff attitudes.
PatriciaApr 7, 2025
8/10 Great locationThe location was the best, 5 min walk to Sydney Opera house and close to Circular Quay light rail.
ChatladaApr 23, 2025
10/10 WonderfulI love everything!! Especially, staffs are very helpful. They have early arrival room for me and when the room ready I can check in early without any extra pay. That’s awesome!!
JongsookApr 24, 2025
10/10 Great place to stay for family, couples, individuals. Nice pool. Staff were lovelyPerfect location. Great views of the Sydney harbour bridge. Staff were amazing
SimonApr 21, 2025
8/10 Chose this hotel as my daughter had stayed previously and also it’sEvery staff member I came in contact with were friendly and happy to be of service. Quite rare these days.
RoslynApr 11, 2025
10/10 Loved it!!!Everything - location - staff - service - facilities
The room was amazing. We booked a skyline view and upon arrival were upgraded to a Harbour Bridge view.
KellieApr 24, 2025
10/10 Relaxing overnight stay.Beautiful view from the 30th floor. Comfortable beds, complimentary water as well as the normal tea, coffee. Even complimentary toiletries kit.
JadeApr 5, 2025
8/10 Great for what we needed!The welcome from staff was exceptional! We loved the location for ease to the cruise ship terminal.
BrookeApr 19, 2025
9/10 Our family loved staying at the Marriott. My partners has Melonoma and this was a treatLoved the location. Loved the staff.
MaryApr 7, 2025
9/10 Great location, lovely hotel with a great view of the Harbour Bridge.Fab location, central for all our needs and to restaurants etc.
LynnApr 8, 2025
8/10 Very goodLocation was great for sightseeing. Had views of the opera house from our window which was definitely a bonus!
HicksApr 19, 2025
9/10 We enjoyed the layout and comfort of our room and the dining facilities were excellentI loved the breakfast. Such a variety.
AldridgeApr 24, 2025
8/10 very good and would stay there againlocation. hotel
NoelApr 12, 2025
9/10 A great way to spend a night in Sydney CBDAlways good to visit a long lost friend. Great hotel and location!
PaulApr 16, 2025
9/10 Had an Awesome stay. Would stay again.Excellent Breakfast very convenient to circular quay
KevinApr 4, 2025
10/10 ExceptionalThe staff was amazing, location was perfect!! Everyone was so attentive and helpful!
TrishaApr 11, 2025
8/10 Very goodGood location
EdtmcApr 23, 2025
10/10 ExceptionalGreat central location. Room well equipped for a comfortable stay.
TanyaApr 21, 2025
10/10 FantasticBreakfast fantastic.
Custom house restaurant was closed at night
SussanApr 22, 2025
10/10 GreatBeing close to the Harbour for our cruise and the area of the Rocks.
SharonApr 5, 2025
9/10 Great location to the sites for holiday makersGreat selrction. Delicious
KimApr 7, 2025
10/10 Convenient and comfortableJust a normal e place to stay
JohnApr 6, 2025
9/10 SuperbConvenient and close to circular quay
AnouschkaApr 24, 2025
6/10 OkIndoor pool
Location / proximity to circular key
SandyApr 16, 2025
10/10 ExceptionalClean facilities
DionApr 16, 2025
10/10 Relaxing, quiet, effortlessService was impeccable
SimoneApr 6, 2025
8/10 Nice but over pricedGood location
JackApr 19, 2025
10/10 ExceptionalLocation, room, food and staff
NortonApr 20, 2025
10/10 ExceptionalThe room was very comfortable
AlejandraApr 24, 2025
10/10 ExcellentCloseness to city life
DavidApr 19, 2025
10/10 Alles bestens!Marriot Hotels sind top!
GülserenApr 11, 2025
10/10 ExceptionalGreat for cruise departing
MhairiApr 17, 2025
9/10 AwesomeClose to cruise terminal
RosemaryApr 15, 2025
7/10 GoodThe room was nice.
LyndaApr 6, 2025
10/10 ExcellentGood bed
ChrisApr 10, 2025
10/10 Exceptional
ZakiApr 4, 2025
10/10 ExceptionalNa
DionApr 19, 2025
10/10 Exceptional
HannahApr 23, 2025
10/10 Exceptional
YingApr 22, 2025
10/10 Exceptional
StephenApr 22, 2025
10/10 Exceptional
JenApr 21, 2025
10/10 Exceptional
WayneApr 19, 2025
10/10 Exceptional
ChristopherApr 17, 2025
10/10 Exceptional
KathrynApr 17, 2025
10/10 Exceptional
CatrinaApr 17, 2025
10/10 Exceptional
KristyApr 16, 2025
10/10 Exceptional
AmeliaApr 15, 2025
10/10 Exceptional
VikashniApr 15, 2025
10/10 Exceptional
ElsidaApr 12, 2025
10/10 Exceptional
KayliaApr 11, 2025
10/10 Exceptional
NetherwayApr 8, 2025
10/10 Exceptional
TanyaApr 6, 2025
10/10 Exceptional
ThereseApr 5, 2025
10/10 Exceptional
WendyApr 5, 2025
10/10 Exceptional
GordonApr 5, 2025
10/10 Exceptional
MeghanApr 4, 2025
10/10 Exceptional
PaigeApr 4, 2025
8/10 Very good
BrianApr 21, 2025
8/10 Very good
WarrenApr 14, 2025
8/10 Very good
StaceyApr 11, 2025
8/10 Very good
PhyllisApr 9, 2025
8/10 Very good
CraigApr 6, 2025
8/10 Very good
DonnaApr 4, 2025
6/10 Pleasant
LyallApr 20, 2025
5/10 Passable
RenaeApr 11, 2025
6/10 Pleasant
KellieApr 11, 2025
9/10 Superb
ManishApr 15, 2025
9/10 Superb
DawnApr 13, 2025
9/10 Superb
CatherineApr 12, 2025
9/10 Superb
KarenApr 7, 2025
9/10 Superb
NatashaApr 7, 2025
9/10 Superb
LeslieApr 6, 2025
7/10 Good
MeliApr 17, 2025
7/10 Good
DannyApr 17, 2025
7/10 Good
IvanaApr 16, 2025
7/10 Good
DerekApr 14, 2025
7/10 Good
AzizanApr 4, 2025