W Sydney
31 Wheat Road, Sydney
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Good
520 reviews
8.2
Luxurious Accommodation
Experience 5-star luxury at W Sydney, located just 1.3 km from Hyde Park Barracks Museum. Enjoy modern rooms equipped with all amenities including air conditioning, flat-screen TV, and free WiFi. Some rooms even offer stunning city views.
Fantastic Facilities
Indulge in the year-round outdoor pool, indoor pool, fitness centre, and on-site restaurant during your stay. Whether you prefer a refreshing swim or a delicious meal, W Sydney has you covered.
Exceptional Service
From the 24-hour multilingual front desk to the concierge service, the staff at W Sydney ensures a comfortable stay for every guest. Start your day with a hearty breakfast offering continental, Full English/Irish, and American options.
Book your luxurious stay at W Sydney now and explore the best of Sydney's attractions just a stone's throw away.
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Popular Amenities
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Air conditioning
Swimming pool
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1 Room, 2 Travellers
Guest Reviews
Overall
8.2(520)2/10 Honeymoon Ruined !!
We recently stayed at W Sydney for our honeymoon, traveling all the way from Ireland, and unfortunately, our experience was far from what we expected for a luxury hotel—especially as returning guests of the W brand.
From the moment we checked in, we encountered issue after issue. The air conditioning in our room was not working for the first three days, making it extremely uncomfortable. Despite multiple requests, our room went uncleaned for three days, and even when it was finally serviced, the dust behind the headboard remained untouched. Shockingly, when we were moved to a new room at 2 AM due to the issues, the same dust problem was present, proving that this was a hotel-wide cleanliness issue.
Beyond that, a significant number of the electrical plugs in the room didn’t work, further adding to the frustration. After listing all of these complaints at checkout, we were offered a mere 2,000 Marriott Bonvoy points—an insulting gesture given that we had spent nearly 4,000 AUD on our stay.
We’ve stayed at W properties before and always had great experiences, which is why we booked W Sydney for such a special trip. We are even scheduled to stay at W Dubai for four nights starting on the 19th, but after this experience, we are seriously considering canceling. If this is the level of service the W brand is now offering, we may need to rethink our loyalty.
For a five-star hotel, this level of service is completely unacceptable. The lack of attention to detail, poor housekeeping standards, and overall disregard for guest comfort left us deeply disappointed. We had hoped for a special experience on our honeymoon, but instead, we were met with frustration at every turn. We would strongly caution others to think twice before booking this hotel.
250paddyrMar 19, 2025
5/10 its good
The breakfast was good, the location is convenient, the staff were friendly, and the view was great these things really stood out in a positive way.
MohammedApr 21, 2025
2/10 Spend you’re money elsewhere
This has to be the worst 5 star experience I have ever had. The hotel is lovely and a beautiful rooftop pool but the lack of attention to any attempt to serve their customers is obvious.. after the shine of the escalator to reception don’t expect any shining attention. This gives the W brand a bad name, not enough towels to serve guests in the rooms, no body wash but extra shampoo, missing amenities. The drinks here are so overpriced but make sure you don’t order as a group as they’ll squeeze 2 drinks across 3 glasses. Honestly, felt like they use their brand to take advantage of Australians. Absolutely povvo dressed as lamb. Worst 5 star hotel I’ve stayed in. Won’t stay at my regular W in Barcelona again in principle that’s how sub-Par it was.
MikeyBruMar 16, 2025
6/10 Everything was ridiculously expensive. It was a pleasant enough stay but just overpriced.
The location is great. We only paid for a city view room but even so the view was terrible. It was $100 more per night to pay for a harbour view but the rooms are already overpriced.
Weird check in experience finding the reception
Lifts are annoying as there is no sound or light indication on which one is arriving one just silently opens and you nearly miss it.
Strange bath choice - completely round bath which looks good but uncomfortable to sit in.
Good things: bed and pillows were comfortable. Roof top pool was lovely but they need to clean their windows more as the dirty windows ruined the view.
WendyApr 22, 2025
2/10 WORST SERVICE EVER AT ANY PRICE POINT* they owe me money
Worst customer service I have every experienced. Over priced, under delivers and the staff lie, despite it being easily provable as lies at every turn rather than apologise. They owe me money, they redirect and offer points and ignore customer complaints, have a disconnected customer care line. Over $400 per night for a room different to the one i booked months in advance. The Spa that they pay influences to rave about is not included in the room fees, it's partly accessible for $60 or if you get a $300 massage. Don't book with these crooks.
hayleymV4102NUMar 14, 2025
5/10 Average and we were expecting outstanding.
Comfortable beds and black out curtains, lovely and attentive staff.
MarianneApr 21, 2025
2/10 Don't be fooled by the look of the hotel, it has the worst rating of all Bonvoy hotels in Sydney.
Beautiful hotel, horrible service. Despite being new and a "luxury" brand, this hotel has the worst rating of all Bonvoy hotels in Sydney. BEWARE! They do not care about their guests. There is minimal to no service. They have poor management and do not train their employees. The amenities they offer on their website are false. The W hotel chain should be ashamed of themselves to call this a 5 star luxury hotel. Stay somewhere else!
B5213BCdanMar 10, 2025
6/10 There's definitely room for improvement
The location and view are fantastic.
NicoleApr 23, 2025
7/10 Good
- Views
- Vibe of the hotel - gorgeous
- Infinity pool
ChloeApr 22, 2025
10/10 W living room - lobby bar
We spent a thoroughly enjoyable afternoon at the lobby bar sitting in the glass windows drinking in the view and watching the world go by
Couple of cocktails
Cheese platter
Live music
Exceptional staff
Thank you!
Would be a great place to watch the monthly fireworks from !!!
justalittlebitocdMar 8, 2025
10/10 will come back another time, we enjoyed very much, so beautiful
Breakfast was so yummy and the best location for kids, they loved it and wanted to stay there more days
ThyApr 21, 2025
9/10 Superb
Location is great, staff very friendly and willing to help
IsabelApr 20, 2025
8/10 Generally, it was really a nice relaxing stay
It's very convenient and the location is accessible to lot of food or restaurant
LilyApr 21, 2025
9/10 Fabulous- definitely recommended and will stay again
Modern feel, spacious well appointed suites, indoor and outdoor pools.
Fantastic friendly, helpful staff.
SandyApr 24, 2025
10/10 Exceptional
The staff were super helpful, we found Monish(?) on reception an absolute delight!
JanelleApr 20, 2025
10/10 Amazing
This place is amazing. They even let me check in early knowing I had to be to an appointment at 3.15pm. Everything was so clean and comfortable. The staff helped us so much it was fantastic
JodieApr 12, 2025
9/10 We absolutely loved it and would definitely come again.
Breakfast fantastic. Location for families was amazing
VanessaApr 20, 2025
10/10 It wad a nice staycation for the family.
We got lucky and got our room upgraded with a king size bed. Our 9 month old daughter enjoyed her stay at the hotel and loved the shark plushie. 🦈
VickyApr 14, 2025
6/10 Great location, funking hotel, but be prepared to pay top $
$ excessive and not value for status. Staff were not as friendly as I thought they should have been on check in
GinaApr 18, 2025
7/10 Didnt use testaurants much, didnt flow for us
Location...funkiness
PhilipApr 24, 2025
10/10 Wonderful Trip, Lovely room, Great service and delicious food
Breakfast was the best buffet and Service I have ever had... This is a must if you are staying here!
EmmaApr 22, 2025
10/10 Excellent 10/10!
The staff were excellent! Loved the decor and vibe.
EmilyApr 18, 2025
10/10 Definitely recommend and will come back.
Beautiful and amazing facilities. The staff is very helpful and attentive. Breakfast was excellent!
MarianaApr 13, 2025
10/10 Great location, for family’s or couples
Beautiful hotel, great location amazing breakfast on site and restaurant.
RebeccaApr 22, 2025
10/10 Exceptional
Great location. We got very lucky with our room as we got the corner room so views were immaculate! We will be back again.
Mohammad-akbarApr 20, 2025
5/10 Was not bad
Very modern clean funky
CindyApr 20, 2025
7/10 Good
Dinner was amazing!
KarenApr 14, 2025
2/10 Won’t come back
Expensive
BecApr 17, 2025
10/10 Absolutely amazing
Kids loved both pools they had the best time. Most comfortable beds slept like a baby.
DianaApr 24, 2025
10/10 We would go back again, the staff were wonderful
Has everything you need and some
MichelleApr 8, 2025
10/10 Very memorable.
Amazing 5 star hotel. Best hotel I’ve stayed in along side the EOS in Adelaide.
ShaunApr 13, 2025
10/10 Great location. Exquisite design. Friendly and worth the money
Breakfast was great
DallasApr 19, 2025
10/10 We were lucky enough to have Monash book us in & he was exceptional.
The unique decor
MyraApr 17, 2025
4/10 Dark and didnt feel inviting
Good location
BrianApr 13, 2025
10/10 Friendly comfortable would come back
Beautiful all around from the beds to the service
DanielApr 21, 2025
9/10 A fabulous option near the conference centre
Great location, comfortable room
BenjaminApr 17, 2025
10/10 Brilliant, great stay
Super cool new hotel, perfect for a city break
LisaApr 14, 2025
8/10 Very good
The staff service was really nice
LiangApr 21, 2025
9/10 Superb
Rooftop was excellent and rooms well appointed
AnneApr 10, 2025
10/10 Exceptional
The hotel was amazing
WayneApr 15, 2025
10/10 Exceptional
Free upgrade to suite was amazing
PeterApr 21, 2025
9/10 It’s very clean
Very good surface
AlaaApr 23, 2025
10/10 Exceptional
Bed view ,top pool view
RenuApr 14, 2025
10/10 Exceptional
GeorgeApr 23, 2025
10/10 Superb
Couldn't fault anything
JodieApr 16, 2025
4/10 Disappointing
Retro style
GinaApr 24, 2025
7/10 Good
brand new hotel
MonaApr 13, 2025
9/10 Superb
Jenkins78Apr 21, 2025
10/10 Exceptional
TianApr 24, 2025
10/10 Exceptional
VirginiaApr 23, 2025
10/10 Exceptional
PhoebeApr 22, 2025
10/10 Exceptional
BennApr 21, 2025
10/10 Exceptional
PhoebeApr 21, 2025
10/10 Exceptional
JippyApr 21, 2025
10/10 Exceptional
JoannaApr 20, 2025
10/10 Exceptional
NonokaApr 20, 2025
10/10 Exceptional
CharlotteApr 19, 2025
10/10 Exceptional
AshleighApr 18, 2025
10/10 Exceptional
TamiApr 17, 2025
10/10 Exceptional
WillApr 16, 2025
10/10 Exceptional
AndyApr 15, 2025
10/10 Exceptional
JulieApr 14, 2025
10/10 Exceptional
SamanthaApr 14, 2025
10/10 Exceptional
DonnaApr 14, 2025
10/10 Exceptional
AnnApr 14, 2025
10/10 Exceptional
IlijaApr 14, 2025
10/10 Exceptional
EnockApr 14, 2025
10/10 Exceptional
IreneApr 13, 2025
10/10 Exceptional
ShereneApr 12, 2025
10/10 Exceptional
AbbieApr 12, 2025
10/10 Exceptional
JasonApr 9, 2025
8/10 Very good
LouiseApr 24, 2025
8/10 Very good
KurtApr 23, 2025
8/10 Very good
LawrenceApr 23, 2025
8/10 Very good
FatmataApr 22, 2025
8/10 Very good
LukeApr 21, 2025
8/10 Very good
TeresaApr 19, 2025
8/10 Very good
PaulApr 14, 2025
8/10 Very good
LizaApr 14, 2025
8/10 Very good
GouldingApr 13, 2025
8/10 Very good
SuesheApr 12, 2025
6/10 Pleasant
AlysonApr 22, 2025
6/10 Pleasant
GavinApr 18, 2025
6/10 Pleasant
AngieApr 14, 2025
9/10 Superb
JasonApr 24, 2025
9/10 Superb
ShanayApr 23, 2025
9/10 Superb
JeannetteApr 22, 2025
9/10 Superb
RobApr 19, 2025
9/10 Superb
TerryApr 19, 2025
9/10 Superb
GeorginaApr 18, 2025
9/10 Superb
DiogoApr 18, 2025
9/10 Superb
KarenApr 17, 2025
9/10 Superb
ToddApr 17, 2025
9/10 Superb
NorethaApr 13, 2025
7/10 Good
CaitlynApr 22, 2025
7/10 Good
BaleosApr 21, 2025
7/10 Good
BradApr 19, 2025
7/10 Good
AngieApr 15, 2025
7/10 Good
BreannaApr 9, 2025
1/10 Bad
BillalApr 21, 2025
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All Amenities
Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Massage services
Non-smoking throughout
Concierge service
Wheelchair accessible
Kid meals
Heated pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Smoke alarms
Property cleaned by professional cleaning companies
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
24-hour security
Delivered food - securely covered
Security alarm
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Self parking (surcharge)
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Covered parking
Secured parking
Garage
Health or beauty spa nearby
Swimming nearby
Rooftop garden
Vegetarian menu options available
Bulk dispenser for toiletries
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House rules
Check-in
03:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.