dendeem2025
Family · October 202510/10
My family and I spent the night at the W to celebrate my youngest daughter’s birthday. We were greeted by Makaela, who not just checked us in, but made sure we were set up for a fantastic weekend get...My family and I spent the night at the W to celebrate my youngest daughter’s birthday. We were greeted by Makaela, who not just checked us in, but made sure we were set up for a fantastic weekend getaway. Our room was not ready, but she made sure we had access to the pool and personally made sure my daughters were shown to the pool when they arrived.
Our pool experience was fantastic. JD was our server and he was terrific! He made sure a good time was had by all. We had not reserved a cabana, and it was quite warm. When is asked if we could get an umbrella, they let me know they did not have umbrellas available. Five minutes later one of the managers came over and let us know that they were not very crowded and that if we wanted to use one of the cabanas upstairs, we were more than welcome. I was so appreciative of that. We ended up having a lovely afternoon, not frying in the sun before we were set to go to dinner and see a show across the street at the Pantages. I did not get the manager’s name, but we were there the afternoon of October 11, 2025 so whoever the manager on duty was, thank you so much. !
Our dinner experience wasn’t great as it seemed the hotel was understaffed. Our waiter did not come around very often and there was an issue with the Bill. But the food was good!
On October 12, we had a wonderful waitress who made sure we were able to get in before breakfast surface had ended. Again the hotel was understaffed, but she really did her best and it was an overall enjoyable experience. Also, Mikaela made sure that our Marriott breakfast credits Were posted to our bill.
Overall, our experience was so great and it’s clear that most of the employees at this hotel really love their jobs and it’s so rare to see that these days unfortunately. We will definitely be returning. Extra shout out to Mikaela who went above and beyond several times for us during our stayShow More
