TripMember081320151
Couples · October 20256/10
my husband and love iconic old hotels with history, and the carlyle certainly fits. we decided to book for a long weekend, see some tour-isty sights we never bothered to go to on prior trips, and rel...my husband and love iconic old hotels with history, and the carlyle certainly fits. we decided to book for a long weekend, see some tour-isty sights we never bothered to go to on prior trips, and relax. before we arrived, we made them aware that we would be there at 10 a.m. due to an early flight, did not expect to check-in at that hour, but please hold our bags as we would be out until 3. no problem. arrived back at hotel at 3:30. no room ready. 4. 4:30. 5. tired from walking all day, we were told we could go have a drink and they would text when ready. (mind you, not let us buy you a drink for the inconvenience). did go to the famous bar which was packed shoulder to shoulder, so loud you couldn’t hear each other, and silly me, thinking this was such a high end, classy place, i didn’t expect to see people in ripped jeans, sweats, and again, so loud and obnoxious (and was early in NY). I had my 35$ martini, and waited for the text. at 6, went to check again. finally at 630 we got into our room. would have expected maybe a complimentary bottle of wine, a cookie, a slice of cheese and a cracker, or some acknowledgment of inconvenience, but nothing.
again, disappointed. spacious suite, but no bathtub, which i requested. no robes. no glasses in bathroom. the view was laughable. just closed the shades to block it out, and the blinds were ripped. could barely turn around in bathroom. no extra blanket, pillow. no courtesy vanity items. these are things that every high end hotel i’ve ever been in provide for their guests. (hated the bath products they did provide, but that’s a personal preference).
i will say that the staff was very helpful, immaculately dressed, courteous and the breakfast was wonderful.
i had so looked forward to our stay at the famous carlyle but i believe there are better places in nyc that are just as iconic. We will give some of those a try next time. lesson learned.Show More
