Relax28346792630
Couples · October 20252/10
Pros: Staff are nice and the landscaping/pool area is beautiful. That is literally it.
Let me just say we take reviews with a pinch of salt because people can’t half be picky but trust me on this one...Pros: Staff are nice and the landscaping/pool area is beautiful. That is literally it.
Let me just say we take reviews with a pinch of salt because people can’t half be picky but trust me on this one.
The area is unsafe, this hotel is NOT in Celebration. Lots of dodgy people about at night, we walked right in through the back of the hotel pre check-in, no key card at 8PM! The car park is accessible by anyone, saw a previous review from 2024 stating this, with a response from the hotel, no fix though. There is an abandoned hotel right behind which is pretty scary, occupied by homeless and other strange people. Do NOT leave anything in your vehicles. Search Orlando Sun Resort on YouTube, if you want the creeps.
The hotel rooms are dirty and old. It smells bad of mould/damp. We asked to move rooms, which was accommodated but there was little improvement. The conditions of the rooms are terrible, do not expect what you see on the hotels official pictures. Our bath tap was hanging off the wall, the safe didn’t work, the rail in the wardrobe was rusted and don’t even get me started on the carpets, ew! When we moved rooms, the exact same issues were in the new room, by the time we were going home our clean clothes smelled musty.
They must of ran out of money during refurb because the rooms have been updated by America’s dodgiest landlord.
Disappointing that Virgin Holidays would sell this hotel, I expected much better. We told the rep our budget and that we would like a nice place to stay but nothing too fancy, this place did not meet expectations. We literally went to a water park for a ‘rest day’ as this hotel was not somewhere we felt we could relax and enjoy downtime from the parks, which is a shame. Lesson learnt, never let a rep pick your hotel.Show More
