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Seralago Hotel & Suites Main Gate East

5678 West Irlo Bronson Memorial Highway, Orlando

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Poor

100 reviews

3.7/10

Convenient Location and Family-Friendly Amenities
Located adjacent to Old Town amusement park, the Kissimmee Seralago Hotel and Suites Main Gate East is the perfect spot for a family getaway. With 2 heated outdoor pools, 2 hot tubs, a tennis court, and a fitness center, there's something for everyone to enjoy.
Comfortable Accommodations
Each room is equipped with a flat-screen cable TV, microwave, refrigerator, and dining area, ensuring a comfortable stay for all guests. Suites even come with a sofa bed, providing extra space and convenience for families.
Entertainment and Assistance
Kids will love the games room, while the on-site ticket service can assist in planning the perfect itinerary to explore local attractions. Just a short drive from Walt Disney World Resort and Disney's Typhoon Lagoon, the hotel offers easy access to the magic of Orlando.
Book your stay at the Kissimmee Seralago Hotel and Suites Main Gate East for a memorable family vacation.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

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May 29th – 30th 2026

1 Room, 2 Travellers

3.7

100 reviews

Brian

February 2025

2/10

Disappointing Stay, Avoid if Cleanliness is a Priority My recent stay at the Seralago Hotel was extremely disappointing, and I would not recommend it to anyone who values cleanliness and well-maintai... Disappointing Stay, Avoid if Cleanliness is a Priority My recent stay at the Seralago Hotel was extremely disappointing, and I would not recommend it to anyone who values cleanliness and well-maintained accommodations. I booked this hotel based on the appealing photos online, but the reality was far from what was advertised. From the moment I entered the room, it was clear that the hotel is not being properly maintained. The couch and bed were covered in visible stains, which was frankly disgusting. The bathroom was filthy, and the paint was peeling off the doors, shower stall, and tub, creating an unsanitary environment. The floors were also dirty, adding to the overall sense of neglect. Beyond the cleanliness issues, several of the room's amenities were not functioning. The phone didn't work, making it difficult to contact the front desk. The lamps flickered and sparked, with exposed wiring that seemed like a fire hazard. Even the simple task of getting clean sheets proved impossible; when I requested them, I was told the hotel had no extras available. My attempts to address these concerns with the front desk were met with little more than an apology. While I appreciate an acknowledgment of the problems, it did nothing to rectify the situation. The lack of action from the staff further compounded my disappointment. Show More

Roxana

Partner · March 2025

2/10

When they say you get what you paid for this is the perfect example. The staff in the front were very polite and very nice, but the room was awful. The door was banged up. Felt like anybody could bre... When they say you get what you paid for this is the perfect example. The staff in the front were very polite and very nice, but the room was awful. The door was banged up. Felt like anybody could break in at any time. The bathroom was falling apart. It was dirty behind the toilet was falling apart at least they had toilet paper. The floors were dirty. The microwave was dirty. The fridge was dirty and rusted. Everything was rusted in there. The walls were gross yellow, like it was the smoking room before or still The beds were sketchy did search for bedbugs immediately, but did not have any that we could see The TV barely worked. It flickered in and out the outlets wouldn't keep anything plugged in the base boys were peeling off, and you could see rest and nasty mess behind it the bed skirts were ripped stained, and gross. The doors were stained and gross. There was trash around the premises of the hotel inside the resort we barely stayed in the room because we were out mostly thank goodness, but even taking a shower in there you still felt dirty afterwards. Do not recommend at all. There's more to say, but these really probably have said it allShow More

amanda

Family · March 2025

2/10

This property is closing . They have completely let go and stopped cleaning. We had 2 dirat rooms. We were booked jnto the wrong room at firat we booked the kid suit. We went into a room with 2 bed...This property is closing . They have completely let go and stopped cleaning. We had 2 dirat rooms. We were booked jnto the wrong room at firat we booked the kid suit. We went into a room with 2 beds. We were told thats all that was available. The room had blood on the sheets and trash all over the floor. We called the desk and were told if we wanted housekeeping we needed to book 24 hours prior. Like .... we juat checked in. They said there was nothing they could do that night to come back tomorrow. Went back went to a new room this room was also dirty and the air conditioner leaked the entire room was soaking wrt out entire stay. They sent maintenance he came in with a hammer and was like yeah theres nothing i can do the hotels closing and they wont allow me to fix it. Then the fridge froze all of our food and medications. Ruining over a hundred dollars worth of food and thousands in medication . When we checked out the guy was pretty much like im sorry that happened but theres nothing i can do at this point Show More

Jenny

February 2025

2/10

This hotel needs to be taken off of hotels.com! The pictures are not in any way current. I'm surprised this place hasn't been condemned! It looks like a dump with trash everywhere all over the gro...This hotel needs to be taken off of hotels.com! The pictures are not in any way current. I'm surprised this place hasn't been condemned! It looks like a dump with trash everywhere all over the ground, pot holes everywhere in the parking lot, and weeds growing out of every flower bed. The pool and hot tub were inoperable and the food court is closed. They don't have housekeepers so there is no telling when the last time the sheets were changed was. There was only one working light bulb, the hair dryer looks like it was burned into the socket, and the bathroom door wouldn't close. At one time this was a decently fair priced place to stay but now it looks like a homeless shelter. I would love to have my money back as we had to sleep on top of the covers the first night and didn't even stay the second night. I'm sure they will give some bs excuse as to why they can't do that though. Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Outdoor furniture

Front Desk Services

Luggage storage

Tour desk

Concierge service

Cashless payment available

Front desk (limited hours)

Accessibility

Facilities for disabled guests

Wheelchair accessible

Accessible shuttle

No accessible shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Free beach shuttle

Offsite parking discounted rates available

Car hire

Self parking (surcharge)

Offsite parking discounted rates available

Covered parking

Secured parking

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Process in place to check health of guests

Fitness & Gym

Fitness facilities (surcharge)

Tennis lessons on site

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Fence around pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Spa

Hot tub/Jacuzzi

Games, Entertainment & Media

Games

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

ATM/banking

Reception hall

Outdoor Activities

BBQ facilities

Free beach shuttle

Japanese garden

Swimming nearby

Family Friendly

Family rooms

Playground on site

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Access to health care professionals

24-hour security

Golfing

Golfing on site

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Seralago Hotel & Suites Main Gate East doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Seralago Hotel & Suites Main Gate East's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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Seralago Hotel & Suites Main Gate East

Poor

100 reviews

Show More

Popular Amenities

Choose rooms

May 29th – 30th 2026

1 Room, 2 Travellers

100 reviews

Brian

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Roxana

2/10

amanda

2/10

Jenny

2/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Golfing

Show More

House rules

FAQ

100 reviews

Brian

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Roxana

2/10

amanda

2/10

Jenny

2/10

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