1/10 Could have been better
TatianaApr 19, 2025
2/10 Very poor
YaserApr 14, 2025
9/10 Romantic and comfortable. Great staff.This was the first trip we did without the kids in a long while. It was a real pleasure staying at the hotel - the staff was welcoming, and they offered us some nice upgrades without us even asking for anything. It was pretty simple to find the place, and we were happy to stumble into a nice market very close to the hotel on the Friday of our arrival (note that the market is only open on Fridays). The bed was SUPER comfortable.
The breakfast was full and decent.
MaorsaMar 22, 2025
10/10 Modern luxury with a royal touchIt is one of those timeless hotels, with the fancy vibe and everything quite impeccable. We enjoyed a spacious, high-ceiling suite with very comfortable beds and daily service - and they were very helpful even when we had some inconvenience with our son being a bit unwell. The restaurant and spa area do not disappoint. Location is also excellent, with great restaurants and shops within walking distance. Breakfast was not the best we've seen - but great scambled eggs (which is not that easy to find) and sufficient variety for most international tastes.
CristinaFeb 23, 2025
7/10 GoodThe hotel is generally stylised, the room was big, quiet and well organized. The hotel staff is perfect very kind and welcoming
OlgaMar 8, 2025
10/10 ExceptionalI had a great big carpeted room with a large bed.
Unfortunately I did not have time to go to the pool. I hope I will on my next visit
I enjoyed the breakfast, and room service was prompt and great
DelicacyApr 14, 2025
8/10 The hotel and the rooms are very classy and the staff knows how to communicate with customers.the employees were super nice
BenjaminFeb 25, 2025
6/10 Staff and hotel were excellent apart from the charging to rent a glassStaff and facilities
NickMar 20, 2025
10/10 Good value for money.!!Breakfast was excellent, great variety and very fresh. Location was good, very close to the metro great for getting around the city.
ChristopherMar 13, 2025
10/10 A truely excellent hotelThe concierge was helpful and the restaurant was excellent. The room was of a good size and well appointed
GeraldMar 3, 2025
10/10 We had a wonderful stay! The hotel was clean, comfortable, and in a great location. What truly made our experience speci
StefanApr 23, 2025
9/10 Great! Bernie was very nice and the team in the breakfast room were amazing!
JoApr 10, 2025
9/10 Superb
MonikaApr 22, 2025
2/10 Absolutely overpriced and NOT recommendable hotel!We were in Milan for 3 nights/4 days between Christmas and New Year. Actually quite ok so far. Except for the hotel: the purest disaster!
Arrival day: 2 rooms reserved/booked/prepaid
3rd (extra) bed missing. In one of the rooms: non-stop hammer-like noise and smell of vomit from the ventilation.
After questions> room change. Instead of enjoying the sunny afternoon and exploring the city, we waited in a room from 2 - 5 p.m. Because we were constantly told “Someone will be here immediately”, “The extra bed will be delivered” etc.
When we changed rooms, the key cards of the “old” rooms were deleted before we could move our things to the new rooms. Shower towels etc. always had to be reordered (they brought a bag full of products for this - nice, but not the idea). The shower towel dryer in the bathroom didn't work all the time, and we had to listen to what felt like 1001 possibilities as the reason. This continued throughout our stay. When there was finally a discussion with the pool attendant at the hotel pool (we were given too few “entry tickets” at reception - it's a HOTEL pool anyway, where you could easily have checked the guests by means of room numbers [as in the dining room]) and we were reprimanded for this by the receptionist in a very unfriendly tone and in an extremely arrogant manner (as a guest you always have to check pool entry tickets...), our collars burst.
The receptionist didn't like this at all and refused to continue the conversation. When we were finally able to leave the next day, there was a queue in front of reception. And experience has shown that the speed of work is not particularly fast.... 😂
As we had already paid for everything in advance and were in a hurry, we handed the room keys to a receptionist and said goodbye. This was also - subsequently - not appreciated.
Although we were told during our stay that they would look into a refund (because of all the time, nerves, effort etc.), nothing happened. We therefore contacted the general manager by email and he even wrote back - but only to take a stand for his “oh so great employees”. He can't imagine that we constantly had to wait a long time, that it was noisy and smelly in the first room, that the staff often forgot about us/This+That etc.
In short: You can really do without the exchange with the general manager/hotel staff there. They don't take you seriously anyway, you're to blame for everything that doesn't work out, and what's the problem anyway?🤷♀️😂😂
For us as a globetrotter family, it's quite clear:
Italy/Milano - who knows, maybe again sometime.
This hotel: Never, (n)ever again!
Absolutely NOT recommendable!
aksiznarfrJan 20, 2025
2/10 Very poor- After complaining about the rooms, we got other rooms with parquet floors and no mold
- The location is ok
- the rooms were warm
- The employees at the pool and the bar were friendly
OmarDec 29, 2024
10/10 Absolutely spot on!Everything was absolutely fantastic.
Concierge were great
Check in staff were fantastic and upgraded our room and gave a bottle of Prosecco with our room which was so so kind
Facilities are immaculate
Breakfast staff were great and very accommodating
Loved it
MordecaiDec 22, 2024
8/10 Still a good place to stay in Milan, but it used to be better a few years agoStaff, location, breakfast, comfortable beds
BarbaraDec 27, 2024
6/10 Lifts make no senseThe lifts make NO SENSE. Just try and find the restaurant! Level 5 it says. But you have to make sure you are in the correct lift! Nightmare. The standalone jacuzzi was broken, although the attendant insisted it was ok ‘maximo’ until he then pointed out the pool has an inbuilt jacuzzi. Not pleased at having to pay to use the pool facilities.
markcD3034GIFeb 20, 2025
7/10 GoodA big swimming pool and welness area, great breakfast
MartíApr 6, 2025
3/10 Poor
JelenaApr 3, 2025
9/10 Comfortable and convenientFriendly staff, good location
AndyMar 20, 2025
8/10 Very goodVery clean good quality room. The staff are very helpful, the hotel absolutely lives up to its star rating.
TimothyMar 23, 2025
10/10 ExceptionalIt is a great place and the staff is wonderful. The pool and spa is a little run-down but still great!
FeiMar 16, 2025
8/10 Very good
ZarachovitzApr 19, 2025
10/10 Exceptional
VladApr 17, 2025
10/10 Comfortable stay and would certainly stay againLovely bedroom, with comfortable bed and pillows. The marble bathroom was well equipped with a good shower. Staff were all nice and helpful. Breakfast was also good. Complimentary spa access on arrival was great.
DerekDec 31, 2024
9/10 A special place to stayI booked this for my sister and her family as a birthday treat at Christmas time and they loved it! I wanted to find something a bit special and that's exactly what this was. It was clean, and luxurious, but a bit different to the bit 'brand' hotels. She's desperate to stay again!
LucyJan 26, 2025
2/10 DisappointmentHonestly, the worst experience I’ve ever had with hotels.
The Spa was just so bad, dirty and old that I I couldn’t stay there for more than 10 mins
MarinaJan 3, 2025
7/10 It was a good stay.Mainly the people giving support, very friendly.
ErikJan 26, 2025
9/10 SuperbVery flexible and friendly staff, good bar in the lobby.
JakubJan 11, 2025
3/10 If you need a pool maybe you should stop complaining and choose this property, but only if.
MargaritaJan 12, 2025
3/10 Not worth the pricingThe location is great !
ClaireJan 18, 2025
9/10 Superbvery comfortable look and feel of the room
AdrianaJan 15, 2025
9/10 SuperbPerfect spot for stay on Porta Romana. Easy to move around and discover this area. Bar, restaurant and transport close to the hotel
AndreaJan 16, 2025
10/10 Pleasant and comfortableIt was a pleasant surprise…rooms are grand…clean and renovated…also the hotel had a very nice vibe
AhmedDec 25, 2024
10/10 Best place we’ve stayed , we were made to feel at home as soon as we walked in. Rooms are amazing and the pool is very n
BattyJan 5, 2025
7/10 Short breakGood room size, very close to the metro line.
RyanJan 6, 2025
7/10 GoodThe room is big and comfortable.
TouJan 29, 2025
10/10 Exceptional
AmélieMar 27, 2025
10/10 Exceptional
BarthmanMar 11, 2025
10/10 Exceptional
GabriellaMar 10, 2025
10/10 Exceptional
AisteMar 3, 2025
10/10 Exceptional
AbidurFeb 23, 2025
8/10 Very good
GhevarchandApr 18, 2025
10/10 Exceptional
ButrintFeb 16, 2025
8/10 Very good
IanApr 17, 2025
7/10 Overall, it was a decent stay, although for the price, expectations were higher.Breakfasts were tasty but very monotonous with a standard set. For example, since our last trips to Austria or Germany, breakfasts in hotels with less stars were much more varied.
НаталияFeb 9, 2025
10/10 Exceptional
Sang-minFeb 2, 2025
10/10 Exceptional
AlexisJan 31, 2025
8/10 Very good
ShyamMar 30, 2025
8/10 Very good
SantoMar 17, 2025
8/10 Very good
SteveMar 5, 2025
8/10 Very good
PetarFeb 24, 2025
9/10 Superb
MohamedApr 12, 2025
8/10 Very good
MaxineFeb 2, 2025
8/10 Very good
BahriJan 29, 2025
9/10 Superb
Mi2023Mar 17, 2025
9/10 Superb
AhmetMar 3, 2025
7/10 Good
BrendanMar 15, 2025
4/10 Rip-offThe hotel is not bad and located directly next to the M3 metro. However, we felt really ripped off. The first photo they publish everywhere is the pool and this is the only reason we chose it despite it being a bit further away from the center than other options. The price on the hotel's website was the same as on booking.com so I thought I do them something good and book directly, saving them the considerable commission for booking. Turns out that the pool is 20 € per person and day but free when using booking.com. What a ripoff. The front desk staff was unimpressed and arrogant -- it's the policy. You try to do something good for the place and you get ripped off in return. No thank you.
AchimH320Dec 14, 2024
10/10 Very close to the center with ideal location close to bus and metro stations and lidlThe hotel is located in the center of Milan, everything is very close to everything.
We were offered free swimming pool upon arrival which is usually paid!
The swimming pool was very nice and has a very beautiful garden outside!
Breakfast was amazing had a lot of variety and fresh fruits + the convenience, definitely worth it! Room was cleaned well but wasn't stbat spacious, but that's expected inside of the city so it's acceptable! We had also Lidl very close to us and next to it was the metro station which was extremely convenient!
Would definitely recommend!
AdamsZ_ZXDec 21, 2024
10/10 an enjoyable stayHotel was so nice in all aspects…rooms were clean and spacious…and breakfast was amazing
AhmedDec 25, 2024
9/10 Superbexcellent value mid week, and I don't usually comment on the beds and pillows but these were great!
EmmaJan 10, 2025
1/10 BadThe stuff and how coasy is bed
ArtaDec 25, 2024
8/10 Very goodCleaning, comphortibility,
AhmetJan 4, 2025
6/10 Pleasant
NikolaosDec 27, 2024
10/10 The perfect place to stay.Everything. We always stay here when I’m Milan.
ChristineJan 4, 2025
10/10 ExceptionalRoom, ambience and hotel staff were superb.
MichaelJan 4, 2025
8/10 Very goodEverything was good
ValentynaJan 22, 2025
9/10 SuperbLocation, garage and bed.
SilvestarJan 11, 2025
6/10 just correct. nothing special.
MarcosJan 26, 2025
10/10 Exceptional
EmmaJan 7, 2025
10/10 Exceptional
ShelqereJan 6, 2025
10/10 Exceptional
NikolinaJan 4, 2025
10/10 Exceptional
EdnalynJan 1, 2025
10/10 Exceptional
MilaDec 25, 2024
10/10 Exceptional
JamesDec 22, 2024
8/10 Very good
SpiroJan 24, 2025
8/10 Very good
MarcJan 22, 2025
8/10 Very good
GustavoJan 13, 2025
8/10 Very good
IordacheJan 8, 2025
8/10 Very good
JamieJan 6, 2025
8/10 Very good
LudovicaJan 3, 2025
8/10 Very good
KolbeinnDec 29, 2024
8/10 Very good
ArthurDec 25, 2024
9/10 Superb
MikeJan 7, 2025
9/10 Superb
RemeJan 6, 2025
9/10 Superb
GeoffJan 5, 2025
9/10 Superb
EgeJan 4, 2025
9/10 Superb
KaterynaJan 3, 2025
9/10 Superb
MayaJan 1, 2025
9/10 Superb
JohannesDec 27, 2024
7/10 Good
Bogdan-andreiFeb 19, 2025
7/10 Good
NzeyimanaJan 8, 2025
10/10 Lovely stay in beautiful MilanA fabulous stay. Upgraded on an arrival with a room overlooking the garden.
Extremely quiet room which was very relaxing and the biggest bed I’ve ever seen!
Great customer servjce.
A cab ride out of the Center or tube which is only a few minutes away to reach.
Would definitely recommend. Was slightly concerned after reading some reviews before we arrived but I need not have been worried!
Trip03658450760Nov 7, 2024
7/10 Good
EmmanuelJan 3, 2025
7/10 Good
JoaoDec 24, 2024
7/10 Good
PaoloDec 22, 2024