Trek27519320621
Family · October 20252/10
Questionable business practice
As a senior executive for multiple companies, I do not write reviews. However, due this perceived egregious, unethical and questionable business practice by the Preferr...Questionable business practice
As a senior executive for multiple companies, I do not write reviews. However, due this perceived egregious, unethical and questionable business practice by the Preferred Hotel & Resort group, I am compelled to write this review of The Square Milano and Preferred Hotels & Resorts.
I have stayed at The Square Milano 3 times for both personal and business travel in the past 4 years. The hotel is conveniently located in the heart of Milan with easy access to other parts of the city and I rather enjoyed my stays and recommended it to family, friends and business associates. On this occasion, our corporate travel agent booked a flexible rate for 3 nights for September 2025 at a nightly rate of $825.00/night. I also personally booked the same nights and flexible rates without realizing that it was booked by the agent.
When my partner checked in and realized that it was not the room that I booked the reservation was cancelled. My partner was not told that there was a double reservation at check in. I expected to receive a 1 night penalty as per the hotel’s policy. Instead, I was offered a 1 night stay with expiry December 31, 2025. When I protested as I had no plans to return to Milan, the offer was extended to December 31, 2026. I have been back and forth with the hotel manager who has steadfast refused to honor their own policy.
I wanted this review to serve as a warming to other prospective guests that in my opinion this hotel and the Preferred Hotels and Resorts group have questionable business practice and unethical people. Beware – do not book this hotel.
Their cancellation Policy:
Flexible rate
Payment terms
The given credit card is only to guarantee this reservation. The Hotel reserves the right to proof that the card has sufficient funds and to cancel the reservation in case the card will be not covered. The payment of the stay will be requested at the check in. If the booker would like to prepay for this reservation, we invite you to contact us at reservation@deicavaliericollection.com for sending a payment link.
Cancellation policy
The reservation can be cancelled within 16.00 the day before the date of arrival. In case of cancellation after the deadline or no show, the cost of the first night will be charged as a penalty directly to the credit card provided as guarantee, without the need for further authorization from the customer.Show More
