ToeyK1
Business · October 20254/10
I would to share my profound disappointment with the service and subsequent incident that occurred during my one-night stay at the Hotel Indigo Bangkok Wireless Road on October 9, 2025. As a loyal IHG...I would to share my profound disappointment with the service and subsequent incident that occurred during my one-night stay at the Hotel Indigo Bangkok Wireless Road on October 9, 2025. As a loyal IHG Platinum Elite member who has previously enjoyed over ten nights at this specific property, I have always chosen Hotel Indigo for its expected standards of quality and guest care. Unfortunately, my recent experience has severely undermined this perception.
Upon my arrival and check-in, I specifically requested to avoid the automatic parking system. I clearly communicated my concerns to the staff regarding the steep and narrow design of the parking slots, which I believed posed a significant risk of damage to my vehicle. Despite my explicit request and the visible availability of standard, open-air parking spaces, the hotel staff insisted I use the automated lot. To my dismay, I observed that other guests arriving after me were promptly directed to the very spaces I had requested.
Regrettably, my initial concerns were realized, and my car sustained scratches and damage while in the automated parking system. This damage, while not impacting the vehicle's safety, was entirely avoidable had my reasonable request been accommodated by your staff.
What compounded my frustration, however, was the subsequent handling of the incident by your staff and management. Instead of acknowledging the service lapse, I was instructed to contact my own insurance, and the incident was summarily dismissed as the "guest's fault." The offer of 10,000 IHG points—a token gesture valued at approximately $60 USD—was presented as a resolution. This feels dismissive and does not begin to address the negligence, the actual damage to my property, or the severe lapse in customer service I experienced.
My loyalty to the IHG brand, evidenced by my Platinum Elite status and repeat patronage, has been built on an expectation of superior service and care. This experience has not only caused me financial and personal inconvenience but has also eroded my trust in your hotel's commitment to guest satisfaction. It has forced me to reconsider my future accommodation choices in the highly competitive Ploenchit and Wireless Road area.
On a related note, my diminishing confidence in the value of the IHG Rewards program is compounded by ongoing difficulties in redeeming benefits. For instance, my attempts to use a Reward Night have been consistently met with the message, "Rooms are not available for Ambassador Complimentary Weekend Night on one or more of the selected dates," rendering this loyalty benefit effectively unusable.Show More
