L2230YAjennifers
Family · October 20252/10
I stayed in a Queen Studio, but upon arrival, it was immediately clear that the beds were not queens—they were doubles. I sleep in a queen every night and know the difference. To make matters worse, t...I stayed in a Queen Studio, but upon arrival, it was immediately clear that the beds were not queens—they were doubles. I sleep in a queen every night and know the difference. To make matters worse, the headboard was visibly wider than the mattress by several inches, further confirming the issue. When I called the front desk to clarify, they insisted that "they don't have doubles," essentially gaslighting me instead of addressing the discrepancy.
The room itself had some decent amenities, but it clearly needed maintenance and attention to detail. For a resort that markets itself as upscale, there were far too many small things falling apart or neglected.
We chose this location for a family vacation, only to find that most of the bars and restaurants were closed for much of the week, with no notice or transparency about it in advance. When they were open, they enforced an age limit after 9pm, which completely goes against the idea of it being "family-friendly."
Security staff were also incredibly rude and dismissive. My sister tried to join us on the beach with her young children after 9pm and was treated as if she was trying to sneak into a private party—despite being our guest and simply wanting to spend time with family. I later spoke to another vacationer who had a similar negative experience with security on a previous visit, and was told the staff had supposedly been replaced. Sadly, it seems the problem persists.
Between the false advertising, lack of hospitality, and overall disrespect toward guests, I will not be returning to Shepard’s Beach Resort—and I wouldn't recommend it to others, especially if you're traveling with family or expect basic honesty and professionalism from staff.Show More
