4/10 I'll be staying elsewhereThe staff were friendly and we got checked in easily. No map of the hotel was given so we had no idea where anything was. There were “interactive directories” that you could use but it’s not very convenient. They also didn’t inform me that you need to use the key card to get the elevator to go above the 3rd floor. There were small signs in the elevator, but a heads up would have been nice. There was no bag for the ice bucket (also had to search for the ice machine) but the rest of the room seemed fine.
The real issue was the notice that the water would be shut off from 9 am until 4 pm for two days of our stay due to an emergency. Okay, fine. We’ll be out all day anyway. Fast forward to 6 pm and there’s a note saying that something broke during maintenance and the water has been shut off. Nothing about when it might be restored, just a “Mahalo for your patience” and to come to the front desk for keys to rooms you can use to shower or for the toilet. So I get to wander all over to pee and share a shower with random strangers? I understand that emergencies happen, but this was absurd.
I visited the front desk and received 3 different options, 2 of which were at least on our floor. Thankfully, by the time we returned from dinner at 8 pm the water had been restored. The only reason I’m giving 2 stars is because the staff I interacted with were all friendly, and they got our linens changed out quickly when I realized they were feathers and I informed them that I have an allergy. Breakfast buffet is overpriced. Go to Dukes Waikiki.
P3828PLmeganmMar 14, 2025
6/10 Basic suite, slow service, and expensive feesI’m a platinum rewards member and used a suite night upgrade. I got a junior suite which was spacious and had two balconies with nice ocean views however the room was super awkward with the tv mounted to a side wall with no swivel not facing the bed which made it impossible to watch comfortably. There was a tiny firm couch you could watch it from. Nothing special about the bathroom either just an extra space with another sink.
Check in was painfully slow and strictly not until 3pm. Uncle is too old and fragile to be checking in guests, he asked us to write the room number down because he couldn’t press down hard enough on the pen to write. Then he accidentally threw our room cards in the trash and had to start all over so we didn’t get to our room until 3:30. He didn’t explain where the room was or any amenities.
There is no Kama’aina discount on the resort fee or the parking fee so even though I paid with points It was still over $100 to stay one night. They only gave us 2pm check out instead of 4pm. I’d rather use my points at Sheraton Princess Kaiulani where they give Kama’aina discounts and generous check in/out times.
Also sunscreen all over the leatherette bench in front of the bed was gross.
kellysO9985FOMar 12, 2025
3/10 Very disappointed. I paid for ocean view. I end up getting a city view
ElizabethApr 14, 2025
10/10 Central location, good amenities The location is very central, close to the shops, nightlife and the beach. It's a bit noisy at night on the lower floors., so try to get something higher up.
The amenities are great. I came before check-in time and got a temporary card that lets me access the towels, body board and a hospitality room. So I could change, leave my luggage with them, and head straight to the beach or boat.
The room was pleasant and good sized. The concierge was excellent for planning excursions. It was a nice visit.
Excursion58228208904Feb 12, 2025
6/10 PleasantLocation was great. Room was comfortable.
CeriseJan 2, 2025
6/10 Nothing exceptional.Location is on the West end of Waikiki. Very close to Honolulu Zoo and walking distance to beaches. Not quite beachfront but, has a nice view of diamondhead. The rooms were clean and comfortable.
KristenFeb 6, 2025
5/10 HK services, bar, and other staff made up for it. They were really kind exceptWalking distance from everything, bars, pools, gym, and hk services every day.
StephanieApr 5, 2025
8/10 Ok but not worth the moneyWonderful location. They had chairs you could take to the beach. Nice hot tub generally good service.
ElizabethJan 14, 2025
8/10 This is one of my favorite places to stay I’ve booked here twiceI love the fact that the property is right across the street from the beach close by good restaurants and many stores
DarioneshaFeb 3, 2025
6/10 Just ok, resort fees are terribleI used my bonvoy room upgrade and the room wasn’t great. I’ve had similar rooms on business travel without upgrading. It was roomy but basic with side view of the ocean. The breakfast used to be more robust as well. Our free night ended up being close to $200 with parking and resort fees. I need to find another place to stay in Oahu.
beckys955Feb 18, 2025
8/10 Rather pricey for what was provided, but we enjoyed the time as it was our first visit to Hawaii.Lots of selection for things to do. In a good location for experiencing Honolulu.
KuehnMar 2, 2025
2/10 Stay AwayWorst hotel in Hawaii !! Absolute garbage !!!! Worst customer service - total scam. Stay away at all costs! These people are criminals !!! Total bait and switch. Rented one room and given another. Called the front desk and got the total run around. Please do not stay here
johnwC6300YEFeb 25, 2025
9/10 SuperbWe upgraded our room to a full beach view upon arrival. The view was good with beautiful sunsets.
ConstanceFeb 24, 2025
1/10 Disappointing
AronFeb 28, 2025
10/10 Waikiki at its bestA really nice location and excellent bar drinks & food. Prices are going up, but at least this place continues to give great service. My sister and I were very comfortable here during our stay.
CharlesApr 6, 2025
9/10 Beautiful stayLocation and views are great
Two Starbucks on site
Enterprise car rental on site
DmxFeb 5, 2025
10/10 The staff went above and beyond to make our stay amazing! Great peopleThe location, the rooms, the staff - excellent experience
KristiFeb 13, 2025
7/10 Really enjoyed it we had a nice sunset viewReally enjoyed the gym and yoga classes
AngelaFeb 12, 2025
5/10 Staff were really rudeFor the price of the room I was expecting something more extravagant
Natasha-victoriaFeb 24, 2025
10/10 ExceptionalBalcony is very nice to relax on. Great location. Beds were cozy.
ChrisMar 25, 2025
8/10 Very good
MarkFeb 18, 2025
9/10 SuperbLocation
VishnuDec 30, 2024
10/10 beautifulclean
SivalohanJan 16, 2025
10/10 Exceptional
JulianFeb 22, 2025
1/10 ShittiestNothing. Shit service, shit facilities.
MinoDec 20, 2024
10/10 Exceptional
JoseFeb 16, 2025
10/10 Exceptional
MarcasFeb 15, 2025
10/10 Exceptional
DonnaFeb 9, 2025
10/10 Exceptional
MariaFeb 6, 2025
10/10 ExceptionalVery good view. Beach is just across the street. Spacious room.
XingzhiDec 4, 2024
10/10 If I have the time, I will stay longer.Very nice
WilliamDec 3, 2024
10/10 Exceptional
JuanJan 20, 2025
10/10 Exceptional
JerichaJan 16, 2025
10/10 Exceptional
NorihitoJan 3, 2025
8/10 Very good
ZuqingFeb 21, 2025
8/10 Very good
AdebowaleJan 28, 2025
9/10 Superb
DarionaFeb 4, 2025
9/10 Superb
DavidFeb 2, 2025
6/10 They charge $50 per day as a resort fee ????? There was nothiing at this hotel that was greatPosition
DiNov 1, 2024
10/10 Exceptional
ManuelaNov 21, 2024
10/10 Exceptional
AnnNov 18, 2024
10/10 Exceptional
ElizabethNov 17, 2024
8/10 Overall, loved the hotel.Location. Close to the beach, shops and restaurants.
MarleneSep 11, 2024
10/10 Exceptional
PaulNov 1, 2024
10/10 Exceptional
KimmieOct 29, 2024
9/10 Superb
MichelleDec 28, 2024
9/10 Superb
ChialingDec 27, 2024
9/10 Superb
SokwaiDec 3, 2024
8/10 Quite goodRoom was good. Not exactly Ocean front as requested and stated on our booking confirmation, the next room around the side of the building. Location was good.
Big surprise when we went to settle the account. We thought we had fully prepaid the room costs in advance through Booking.com. However, we were hit with a "Resort Fee of USD$50 per night plus a range of taxes. This was a shock and a rort really. Would be much happier paying for what we actually used!
PaulAug 5, 2024
10/10 Fantastic balcony sunset viewView from the balcony room was amazing! All staff from check-in to cleaners were super friendly and helpful. Great value for the resort fees with gym pools and multiple classes to choose from. Would recommend to anyone who wants to stay in comfort and enjoy the fantastic location right across the street from the beach.
AislingSep 15, 2024
8/10 It was beautiful, especially our view and it was a very convenient area.How close it was to the beach.
SongbyrdAug 31, 2024
9/10 Great stay, convenient location & friendly staffI loved the location of the hotel, it took no time to get everywhere. The staff were very friendly and helpful. It was nice to have the beach so close and several shops and restaurants in walking distance.
BrenitaJun 21, 2024
6/10 They’ve dropped the ball.Location was good. Beds and pillows were fine. Rooms decent size. Nice views of ocean.
LizJul 1, 2024
10/10 Excellent!The room itself was really nice and comfortable. Very modern but warm aesthetics. It feels like home away from home. Bathroom and bed is clean which is always huge thing. Definitely did not disappoint!
JoyJul 18, 2024
10/10 Absolutely incredible stay thank youGreat staff great property & amazing memories were made!
RobertJul 20, 2024
9/10 SuperbCleanliness and modern looks of the place.
GregJun 20, 2024
10/10 So enjoyable! Not long enough!The view was gorgeous from our room!
StacyJul 27, 2024
10/10 Couples trip 2024Everything. This resort is perfect. We will ne returning
EdwardandjoyceSep 9, 2024
8/10 Very good
RichelaSep 14, 2024
10/10 Exceptional
SheilaJul 11, 2024
10/10 ComfortableNice and clean! Good location
KarlaJul 31, 2024
10/10 Exceptional
KhadijaSep 6, 2024
10/10 Exceptional
RobertAug 18, 2024
4/10 Expensive stay on a very uncomfortable bedStarbucks in the lobby
Location
24hr fitness center
MercadiseApr 11, 2024
10/10 Overall good value in a great location.Most of the building has been renovated so it looked new and updated. Location was perfectly situated across the street from the beach and lots of nearby shopping and dining places. Poolside restaurant on the 3rd floor provided great beach views and excellent snacks. Resort staff I encountered were all pleasant and accommodating.
DomingoApr 22, 2024
10/10 ExceptionalThe views of the water were beautiful. All the activities available were perfect. The multiple restaurants and shops on site was great. The luau at the hotel was awesome.
AliciaMay 15, 2024
9/10 Staff were wonderful and we greatly enjoyed our stay.Large room and very comfortable bed
MarieMay 12, 2024
10/10 ExceptionalCleanliness, customer service and location
ClaraJun 18, 2024
9/10 ExcellentLocation. room and beach
RonaldMay 25, 2024
4/10 Disappointing
JaneJun 13, 2024
10/10 Exceptional
GinaJul 8, 2024
10/10 Exceptional
DeanaJun 25, 2024
10/10 Exceptional
ShawnaJun 18, 2024
1/10 Bad
NicolasAug 2, 2024
5/10 Good location and modern rooms but be careful of the add-on charges.Location is fantastic being next to the beach and it has an Enterprise car rental as well as several shops and eateries. The room was modern (though the toilet bowl's flushing system was a little weak and required several flushes).
MartinApr 15, 2024
8/10 It was a very good stay.Location was great and the rooms were very comfortable.
BruceApr 7, 2024
10/10 Exceptional
CharmelleMay 29, 2024
3/10 Overpriced and not the service I’d expect for a top hotel - nickle and dimed the whole holidayLiked the proximity to the beach and restaurants.
Cleaning staff were very friendly.
JamesMar 20, 2024
7/10 GoodLoved the view
ReneannMar 29, 2024
9/10 Amazing Hotel Great Location Ocean View Room Is A Must!
GageMar 26, 2024
10/10 Everything was perfect.
TovaMar 15, 2024
10/10 Exceptional
MondoMay 14, 2024
7/10 Great location but all costs should be up front. Never going back.Great location by the beach and staff were great. Food was very good.
HenryMar 14, 2024
10/10 Exceptional
DApr 30, 2024
10/10 Exceptional
JanaMar 17, 2024
8/10 Very good
LandinMay 8, 2024
9/10 Superb
SamMay 29, 2024
10/10 We loved it here, we loved the enviroment, the ocean and the spacious hotel.Breakfast was too expensive compared to the supply...but the view was so wonderful that it was compensated for not very good breakfast.
EszterFeb 22, 2024
9/10 SuperbThe location was awesome. View was nice, and amenities were great
KeithMar 5, 2024
7/10 GoodNo room service... Not directly on beach.. across the street
FosterFeb 25, 2024
10/10 Exceptional
ConnieApr 13, 2024
10/10 Exceptional
DiegoMar 12, 2024
8/10 Very good
DanielMay 1, 2024
8/10 Very good
EllenApr 1, 2024
9/10 Superb
MartiApr 6, 2024
9/10 Superb
KarenMar 20, 2024
3/10 Poor
FelipeApr 22, 2024
3/10 Poor
KristinMar 10, 2024
1/10 Bad
LeanderApr 24, 2024