Citadines Connect Fifth Avenue New York - Image 1

Citadines Connect Fifth Avenue New York - Image 2

Citadines Connect Fifth Avenue New York - Image 3

Citadines Connect Fifth Avenue New York - Image 4

+38 photos

Citadines Connect Fifth Avenue New York

15 West 45th Street, New York, New York, 10036, New York

See Map

Good

260 reviews

8/10

Discover the ultimate urban retreat at Citadines Connect Fifth Avenue New York, where modern comfort meets prime city convenience.
Amenities to Elevate Your Stay
Enjoy complimentary wireless internet access and relax in a common area with a flat-screen TV. Our concierge services ensure you have all the local insights for an unforgettable visit.
Well-Rounded Comfort
Choose from 124 well-appointed guestrooms featuring LED televisions and private bathrooms stocked with complimentary toiletries. Experience the ease of a work desk, safes, and phones with free local calls.
Start Your Day Right
Indulge in our complimentary on-the-go breakfast served daily from 6:30 AM to 9:00 AM, setting the perfect tone before you explore the nearby attractions like Times Square and Rockefeller Center.
Experience New York like never before—reserve your stay today!

Show More

Popular Amenities

Free WiFi

24-hour front desk

Luggage storage

Choose rooms

May 29th – 30th 2026

1 Room, 2 Travellers

260 reviews

Haidar

August 2025

4/10

This hotel only had a good location. It is just a 7 minute walk from Times Square. Everything else is bad. I had a few bad encounters with the guy at the reception. He was extremely rude, bossy and ar...This hotel only had a good location. It is just a 7 minute walk from Times Square. Everything else is bad. I had a few bad encounters with the guy at the reception. He was extremely rude, bossy and arrogant. I should have asked his name. We told him many times that we require a bed service in which the sheets are changed but it had been 2 days and there was no bed service. Moreover, their breakfast is terrible. There is no proper breakfast service they literally give you a small bag and they fill it with a juice box and muffin and hang it outside your door in the morning. We paid soo much for such a pathetic breakfast service. We were expecting to have a proper breakfast buffet in a decent sitting area but there was no such thing. Also they did not mention on their website and the website we booked on that there is a $ 200 deposit we have to give before checking. So in total the room was $700 with the $200 deposit. After they gave the deposit back they mentioned at the very last minute that there is a residence fee of $85. It is absolutely ridiculous. They just try to rip you off from your money. We asked the same rude guy regarding the deposit and he said that every hotel requires a deposit. And I said that we have been to many hotels in the UK and Ireland but there is no such thing as a deposit over there but he rudely refused with such an arrogant tone.Show More

Nick

July 2025

4/10

One of the two elevators was out of service during our stay. We were on the 11th floor and management refused to move us to a lower floor, saying nothing could be done. We had to walk up and down 11 f...One of the two elevators was out of service during our stay. We were on the 11th floor and management refused to move us to a lower floor, saying nothing could be done. We had to walk up and down 11 flights repeatedly. There was a long line for the only working elevator, but after waiting 15–20 minutes, it arrived full with hotel staff and laundry, leaving no room for guests. After climbing the stairs to our room, I called and asked for ice to cool a drink and was told to use the machine on the 10th floor. It was broken, and I was directed to the one on the 5th floor, again requiring stairs. The manager was unavailable in the evening, and we were told to wait until morning. When we finally spoke with him, he said the issue was with the building, not the hotel. He offered a bottle of water and a snack as compensation, claiming the elevator had just been fixed. Two minutes later, the elevator alarm sounded, and another guest got stuck. It was back out of service. Frustrated and feeling dismissed, we left the hotel.Show More

David

Family With Children · July 2025

2/10

They have two elevators, only one worked for three days. With janitorial staff trying to go u0 and down over 20 floors, it would take at least 45 minutes each time to get to our room on the 10th floor...They have two elevators, only one worked for three days. With janitorial staff trying to go u0 and down over 20 floors, it would take at least 45 minutes each time to get to our room on the 10th floor, since ir holds only 5 people! The room was dirty, the entry door would not lock unless you slammed it. Bathroom door dd not have a lock on it. No closet whatsoever or any kind of drawers to store your things. Shower head sprayed sideways instead of down. Ice machine on our floor did not work. We were supposed to check in at 3pm, our room wasn’t ready until 5 and even though we requested a room with street view we were stuck in room 1003, which has a view of another building 5 feet away filled with trash. I would absolutely never recommend this hotel to anyone! Young kids running the desk, absolutely clueless about how to run a business or deal with customers. Supremely disappointed seeing how much we spent.Show More

Kristen

Family · June 2025

6/10

There are two elevators in the building. Throughout our stay, one of the two elevators was consistently inoperable leading to long lines and wait times to get up and down the floors. On one occasion...There are two elevators in the building. Throughout our stay, one of the two elevators was consistently inoperable leading to long lines and wait times to get up and down the floors. On one occasion, we waited over 20 minutes for the elevator on the 20th floor, as well as tried to call the front desk to advise of the issue. Eventually, we, along with another guest who was checking out and had a suitcase in hand, traversed down 20 flights of narrow stairs and squeezed past the hotel cleaning staff with their carts and piles of linen, to get to the ground floor. Upon advising the front desk of the issue, the manager with an air of indifference to the sweat dripping down our brows, chastisingly asked if we thought to call the front desk because perhaps they were not aware (though this had been at least the third day of elevator issues). Zero apology or empathy...Show More

The Historic Blue Moon Hotel - NYC, New York

1000 template avenue

8.9

Good

105 reviews

DoubleTree by Hilton New York Midtown Fifth Ave, New York

25 West 51st Street, Units 3 and 4

8.1

Good

166 reviews

Henn na Hotel New York, New York

235 W 35th St

8.5

Good

3417 reviews

Aura Hotel Times Square, New York

120 W 44th St

8.6

Good

340 reviews

AKA Sutton Place, New York

330 E 56th St

Hilton Garden Inn New York/Tribeca, New York

39 Avenue of the Americas

7.6

Good

782 reviews

The Hilton Club - New York, New York

1335 Avenue of the Americas

9.1

Excellent

117 reviews

Sonder Duane Street, New York

130 Duane Street

7.5

Good

357 reviews

The Greenwich Hotel, New York

377 Greenwich St.

9.4

Excellent

87 reviews

SoHo 54, New York

54 Watts St

7.6

Good

4712 reviews

Amenities

General

Free newspapers in lobby

Smoke-free property

Front Desk Services

Express check-out

24-hour front desk

Luggage storage

Express check-in/check-out

Concierge service

Multilingual staff

Porter/bellhop

Express check-out

Express check-in

Tours/ticket assistance

Accessibility

Elevator

Braille or raised signage

Visual alarms in hallways

Well-lit path to entrance

Stair-free path to entrance

Accessible shuttle

No accessible shuttle

Internet

Free WiFi

Transport & Parking

Offsite parking discounted rates available

Fitness & Gym

Use of nearby fitness center (discount)

Games, Entertainment & Media

Television in common areas

Cleaning Services

Coin laundry on site

Business & Work

24-hour business center

Outdoor Activities

Bicycle rentals nearby

Horse riding nearby

Safety & Security

Safe-deposit box at front desk

Show More

House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Citadines Connect Fifth Avenue New York doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Citadines Connect Fifth Avenue New York's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

No. This hotel does not provide breakfast with its rooms.

Yes. This hotel provides free wifi connectivity along with your rooms.

Happy Travels!

Made with ❤️ in Canada 🇨🇦

Hey AI, learn about us

Try Pilot

Citadines Connect Fifth Avenue New York

Good

260 reviews

Show More

Popular Amenities

Choose rooms

May 29th – 30th 2026

1 Room, 2 Travellers

260 reviews

Haidar

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Nick

4/10

David

2/10

Kristen

6/10

You Might Also Like

The Historic Blue Moon Hotel - NYC, New York

1000 template avenue

Good

105 reviews

DoubleTree by Hilton New York Midtown Fifth Ave, New York

25 West 51st Street, Units 3 and 4

Good

166 reviews

Henn na Hotel New York, New York

235 W 35th St

Good

3417 reviews

Aura Hotel Times Square, New York

120 W 44th St

Good

340 reviews

AKA Sutton Place, New York

330 E 56th St

Hilton Garden Inn New York/Tribeca, New York

39 Avenue of the Americas

Good

782 reviews

The Hilton Club - New York, New York

1335 Avenue of the Americas

Excellent

117 reviews

Sonder Duane Street, New York

130 Duane Street

Good

357 reviews

The Greenwich Hotel, New York

377 Greenwich St.

Excellent

87 reviews

SoHo 54, New York

54 Watts St

Good

4712 reviews

Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

Fitness & Gym

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Safety & Security

Show More

House rules

FAQ

260 reviews

Haidar

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Nick

4/10

David

2/10

Kristen

6/10

4/10

4/10