txtravelbug7
Couples · September 20256/10
If there were half stars, I would rate this hotel at a 2.5. The valet, Tyler, who met us at the entry was professional and gave a great first impression. The lobby is very nice looking, with a Starb...If there were half stars, I would rate this hotel at a 2.5. The valet, Tyler, who met us at the entry was professional and gave a great first impression. The lobby is very nice looking, with a Starbucks and a restaurant/bar that we did not patronize. The front desk was staffed by Cecilia, who was personable and kind enough to upgrade us to a high floor corner room. However, the room did not seem to be much of an upgrade. While the bed was fairly comfortable and the space was fine, the room was not what we expected. The carpet is in need of replacement, as there was a large stain near the window. The furniture is ready for updating, and a paint job is needed for all the scuff marks on baseboards, door bottoms, etc. The bathroom is a mess. I will say that it is nice to have a large counter area with two sinks, but the lighting is horrendous...so dim that it is almost impossible to put on makeup. The toilet/tub area is separate, but so small as to be claustrophobic. Everything in the bathroom is outdated and in desperate need of renovation. In addition, the windows are not very soundproofed, as the traffic noise was very noticeable, even from the 16th floor.
As to the valet service, when we returned from our event and pulled up, the one attendant was filling out paperwork for an arriving customer, so we waited. He went and got her a luggage cart, but did nothing to assist her in unloading several suitcases and other items from her car. Then he busied himself with something at the stand, even though he plainly saw us waiting. Another customer came from the lobby and was quickly addressed and taken care of. Finally, we had to get out of the car and tell the young man that we were returning for the evening and already had a valet ticket, to which he responded, "Just leave the car." Not the service we expect for $40 per night. The young lady who retrieved our vehicle the next morning on checkout was prompt, efficient, and friendly. Apparently, the training in this area is inconsistent at best.
This hotel does not meet with the standards we have come to expect from a Doubletree. For the price paid, the experience was sorely lacking, which is a shame considering the location. A remodel of the lobby is advertised, but the rooms need much more attention.Show More
