Wander_Eyes
Couples · November 20258/10
I selected this property primarily for its convenient location in the Central Business District. We requested a room on the highest floor to ensure a quiet environment without any noise from above. Al...I selected this property primarily for its convenient location in the Central Business District. We requested a room on the highest floor to ensure a quiet environment without any noise from above. Although the room 834 provided only a partial harbor view, we preferred this side over the harbor view to avoid facing the cruise ship directly.
The check-in process was smooth and efficient. We arrived before 3 pm and the front desk staff kindly accommodated our request for an early check-in.
Our room was modern, clean, and comfortable, though slightly compact. A friend traveling with us got #830, which was marginally larger than ours. It's interesting as I'm a Hilton gold member while my friend isn't but ended up getting a complimentary upgrade. The bed was comfortable, and the bathroom featuring both a rainfall shower and a spacious bathtub. We crashed hard after a long flight!
We had breakfast at FISH restaurant on Level 1. The dining area offered beautiful harbor views, and the buffet selection was impressive especially fresh fruit (including golden kiwis), smoked salmon, pastrami, and a good variety of bread and pastries. As gold members, we got complimentary continental breakfast but upgraded to a full buffet for NZD10 since my hubby wanted omelette and pancakes. Once we were seated at the table, Charlene, the wonderful waitress said the stove was broken. I wondered why the host didn't tell us.
Our stay was enjoyable except for three things: rooftop noise around 5 am on the first night. When we reserved the room, the Hilton website stated the pool would be closed for maintenance until 31 Oct. However it was still closed when we arrived first week of Nov. The pool looks like an infinity one, is one of the reasons I chose this hotel. It's unfortunate that we didn't get to enjoy it. They also didn't have an executive lounge. Lastly, O was charged for using the mini bar but never used it. I reached out and am pending for a refund.Show More
