stefanosf611
Solo Travel · November 20252/10
I have never experienced such an outrageous failure of basic responsibility and professionalism in all my years of traveling. This hotel handed my securely stored luggage to a complete stranger—a gues...I have never experienced such an outrageous failure of basic responsibility and professionalism in all my years of traveling. This hotel handed my securely stored luggage to a complete stranger—a guest who walked away with my belongings for hours. When I asked for my luggage before leaving for a 12-hour international flight, they couldn’t even locate it. I had to leave without my possessions, relying on their written promise to find and ship them to me.
Just before boarding, after clearing security, the hotel called to say they had found my luggage and wanted me to leave the secure area to meet them outside the terminal - something that would definitely mean that i would loose my flight. Absolutely impossible and unreasonable! Missing my flight was not an option, nor was I obligated to fix their catastrophic mistake. The only option talking on the phone with them was to ship the luggage to my home, which they agreed to.
Now, over two weeks later, after radio silence and pathetic communication, they have the audacity to demand that I pay more than 700-800$ for shipping my luggage from the US back home in Europe. Let me be clear: this entire fiasco was caused by their gross negligence and unsafe procedures. The lack of accountability, professionalism, and basic customer care is staggering.
This was not just an inconvenience—it was a serious security breach and a complete failure of operational standards. I will never stay at this property again, and I strongly urge anyone considering it to think twice. If you value your belongings, your time, and your sanity, stay far away from this hotel.Show More
