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Family · October 20256/10
I was a bit dissapointed with the Le Meridien New Orleans.
We stayed for a weekend with our children and booked with American Express Platinum Card services.
I was supposed to get an upgrade with t...I was a bit dissapointed with the Le Meridien New Orleans.
We stayed for a weekend with our children and booked with American Express Platinum Card services.
I was supposed to get an upgrade with this reservation. While I am well aware that such upgrades are dependent on space availability, I was given a different explanation each time I asked about an upgrade which led me to surmise that an upgrade was never in the works. First, I was told that I could not get an upgrade because my room reservation was already for the highest level in that category- an insipid explanation given that the whole definition of an upgrade is to be stepped up to a level above your reservation. Next, I was told that I did not receive an upgrade because I was "gold not platinum" by the front desk agent who was referring to my Marriott Bonvoy status not my Amex Platinum reservation. Later, I was told that the hotel was full.
We arrived very late at night- close to midnight. The carpeting in between the bed and the television was sopping wet. It was too late to switch rooms so I called guest relations who assured me that I would upgraded to a junior suite in the morning. In the morning, they told me that I would not be upgraded and we were moved to an identical room without any assistance from the staff. A staff member came and inspected our room later in the day for damp carpeting leading me to believe this was a hotel-wide issue not limited to our original room.
Also that morning, the elevators were out of service and we had to wait ten minutes to be escorted by a staff member down a dingy and disgusting service elevator to the lobby. While I understand that these things happen, I do question the competency of the hotel's engineering staff for there to be two major engineering events within six hours of each other.
The rooms are tiny. They are by far the smallest rooms I have seen in a luxury hotel. Appointments are quite basic. The pool on the roof is pocket size and unappealing. The lobby is small and nondescript and mostly taken up by the equally small and nondescript restaurant/bar. There is potentially pleasant outdoor seating laced with stringlights by the front desk but when we visited this area had been coopted by smokers. The pictures of this hotel on its website make it look way grander and luxurious than it really is.
Breakfast was mediocre and the menu was limited. Mindbogglingly for a restaurant in a city renowned for coffee and cafe culture, coffee was served in unappealing paper cups.
Some positives. The staff was quite pleasant though they were clearly in over their heads with little support. The location was excellent. It was across the street from Caesar's Palace and walking distance to Canal Street, the Mississippi Riverwalk, the WWII museum, the French Quarter, and the St.Charles streetcar.
Overall, I was quite dissapointed. I have stayed at multiple Parker Meridien's and this one did not deliver the luxury that I expect of the brand.Show More
