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The Ritz-Carlton Maui, Kapalua

1 Ritz Carlton Drive, Lahaina

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Excellent

347 reviews

9.1/10

Stunning 5-Star Oasis
Luxurious Accommodations
Indulge in modern guest rooms at The Ritz-Carlton, Kapalua, featuring high-speed internet, flat-screen TVs, and elegant island-inspired décor. Some rooms even come with a kitchen for added convenience and comfort.
Serenity at The Spa
Unwind at The Ritz-Carlton Spa, Kapalua, offering a range of rejuvenating treatments inspired by Hawaiian traditions. Keep fit at the fitness center or relax by the outdoor pool after a day of pampering.
Culinary Delights
Savor upscale Hawaiian cuisine at The Banyan Tree or sip on crafted cocktails at the Alaloa Lounge. For a quick bite, Kai Cafe serves fresh organic fare. With a shuttle to nearby attractions, your stay at The Ritz-Carlton promises both luxury and convenience.
Book now to experience the epitome of luxury at The Ritz-Carlton, Kapalua.

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Popular Amenities

Air conditioning

Luggage storage

Choose rooms

May 2nd – 3rd 2026

1 Room, 2 Travellers

9.1

347 reviews

chedibumbedout

Family · December 2025

4/10

Prior to our visit I had written to the Ritz's General Manager asking him about a number of reviews that were not very kind about the condition and the service at his resort. He assured me that "our g...Prior to our visit I had written to the Ritz's General Manager asking him about a number of reviews that were not very kind about the condition and the service at his resort. He assured me that "our guest satisfaction is at an all-time high and we remain committed to delivering the warm hospitality and elevated experience that The Ritz-Carlton Maui, Kapalua is known for." Unfortunately our experience was similar to those guests that I had inquired about. When we checked in as Marriott Titanium Elite we were given 2 chocolate bars. There really is no advantage to status here. The common areas are very nice and the grounds and pools are well kept. We stayed in a Lanai room facing the golf course. The rooms need work. The fire pit didn't work and we asked maintenance to repair with no luck. The furniture on the lanai has green mold on the cushions. The bathroom shows its age. The shower is almost comical for being the smallest shower we have ever encountered in a hotel any where. 36" square. A larger person couldn't use it. The water closet was so dark you had to leave the door open for light. I left a note for the maid to ask maintenance to change the light upon returning to our room, the maid had replied with a note saying they didn't have any light bulbs! A huge Ritz and no light bulbs. Here is bright point of the visit. The next day they forgot to make our room up. I called the desk, they apologized and said they would send someone which they never did. I repeated the call and the heard the same story with the same results. In frustration I walked to the front desk and a lovely young lady listened, apologized and said she would send someone right down. This is when Faye appeared. She was the turn down associate. She has worked there since the hotel opened and she was a WOW! She apologized and took care of the room. She noticed my note and the earlier maid's response. She was embarrassed, asked if she could borrow my note, finished and left. Maintenance showed up, another impressive gentleman. He looked at the fixture and said he would return. He did, said he looked all over for light bulbs and after moving stock around he found a couple. He changed them and it made a world of difference. After he left, we went to use the TV and it didn't work. We called the desk and soon the maintenance gentleman returned with an associate. He laughed, said a simple fix just need new batteries which he had on him and fixed. Faye and this gentleman from maintenance were All Stars. If by chance you have to stay here, ask for a room that Faye services. If nothing else please ask to meet her you will be impressed. With so many other choices in Maui for hotels I would tell you to stay elsewhere. The missed room servicing, the condition of the lanai, the general maintenance our not part of the Ritz tradition and as I stated at the onset, I even asked the GM if the other feedback was unfounded.Show More

intrepidVacation

Couples · September 2025

6/10

I recently stayed at the Ritz-Carlton Maui for two nights. While the property has potential, it didn’t deliver a five-star experience compared to other resorts I’ve stayed at (Four Seasons, Wailea Bea...I recently stayed at the Ritz-Carlton Maui for two nights. While the property has potential, it didn’t deliver a five-star experience compared to other resorts I’ve stayed at (Four Seasons, Wailea Beach, Westin). Pros: Our suite upgrade was spacious and nicely appointed. The grounds and location are beautiful. Cons: Check-in: Only one person at the desk, with a long line of frustrated guests waiting. It took us 20 minutes just to check in. The associate was kind, but didn’t explain amenities—so we missed the breakfast buffet and didn’t even know there was a spa. Room details: Dirty dishes were put away in the cabinet, and several outlets in the kitchen didn’t work (we couldn’t even plug in the coffee maker). Service levels: Service was consistently slow across the property. At the pool and bar, there was only one person trying to keep up. At the Banyan Tree bar, it looked run down compared to the photos, so we canceled our dinner reservation there. At the lobby restaurant, we sat for nearly 30 minutes before anyone brought menus, despite staff walking by repeatedly. When we finally were helped, the server was lovely—but the delay was unacceptable. Overall: This resort doesn’t match the standard of a true five-star hotel. That level of service and polish is what justifies five-star prices, and when it’s not there, the value isn’t either. If you’re going to charge Ritz-Carlton rates and call yourself five-star, the experience has to live up to the name—and here, it simply didn’t.Show More

jtt123456

Couples · September 2025

10/10

The Ritz Carlton Kapalua is my wife's all time favorite hotel. We got married on property a few years ago and have come back for multiple anniversaries, birthday celebrations, and Thanksgiving. The ...The Ritz Carlton Kapalua is my wife's all time favorite hotel. We got married on property a few years ago and have come back for multiple anniversaries, birthday celebrations, and Thanksgiving. The hotel consistently delivers impeccable service with a genuine authenticity that is unmatched. The entire staff is incredible. One of our all time favorite Marriott associates Ms. Fisher in the lounge is top notch. The rest of the lounge team are fantastic. Elma is our all time favorite housekeeper and always attends to our room with perfection. The management team at the hotel could be the best collective management team of any hotel in the world. Between Mr. Kimball, Mr. Gersonde, Ms. Lee, Ms. Stancil, and Mr. Jarvis, it doesn't get better than this team that consistently delivers unmatched service. My wife and I love speaking with Mr. Jarvis and hear his travel stories that we ask to hear all about. The guest relations team always goes above and beyond to make the stay extra special as well with notes, amenities, and decorations that are amazing. Trevor on the team is exceptional. We love the beach as part of the hotel too as it's one of the best in the world. The restaurants are all excellent as well. As someone who has stayed close to 2,000 nights in hotels in my lifetime, we appreciate how it is not easy to consistently deliver unparalleled service the way the entire Ritz Carlton Kapalua team always does. If you stay at any other hotel in Hawaii you will surely regret it!!!!Show More

sjbbdelaney

Business · October 2025

6/10

Looks the same as when I came in 2008. Wood is worn, carpets are musty and hotel is very tired. They also do not recognize Marriott ambassador status in any genuine way. Alfonso the hotel manager had ...Looks the same as when I came in 2008. Wood is worn, carpets are musty and hotel is very tired. They also do not recognize Marriott ambassador status in any genuine way. Alfonso the hotel manager had our status in the computer incorrectly and we had to show our online account with Bonvoy to get him to listen! He was smug and annoyed we asked if there were any room upgrades during our trip. This is not the usual kindness we have experienced with this hotel brand.There is no turndown service or attention to detail. I have loved Ritz Carlton for years and had some amazing experiences at these hotels but this is far from that. Many guests have been commenting that other properties are more updated with better beach access (Westin and Four Seasons) . It doesn’t make sense to pay premium prices for this hotel as it has been more like an average Marriott hotel experience at best. Spa experience was definitely not customer focused to the point of being insulting. If you are visiting Maui I would recommend a boutique hotel that strives the share the beauty of the Hawaiin culture. Spend your money elsewhere.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Allergy-free room

Outdoor furniture

Guest education on local ecosystems and culture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Accessible shuttle

No accessible shuttle

Internet

Free wired internet

Internet access

Transport & Parking

Free beach shuttle

Electric bicycle charging station

Car hire

Self parking (surcharge)

Covered parking

Secured parking

Electric bicycle charging station

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Fitness & Gym

Fitness facilities (surcharge)

Tennis lessons on site

Fitness facilities (surcharge)

Pool Facilities

Pool sun loungers

Restaurant & Bars

Restaurant

Room service

Packed lunches

Coffee Shop on site

Fruits

Food delivered to guest room

Happy hour

Snack bar/deli

Vegetarian menu options available

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center services

Steam room

Beauty Services

Manicure

Pedicure

Health or beauty spa nearby

Games, Entertainment & Media

Evening entertainment

Entertainment staff

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

Scuba diving on site

Snorkeling on site

Free beach shuttle

Beach yoga on site

Japanese garden

Horse riding nearby

Beach club nearby (surcharge)

Beach toys

Charcoal grill

Paddle boating nearby

Family Friendly

Family rooms

Kid meals

Kids' outdoor play equipment

Supervised childcare/activities

Playground on site

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Golfing

Golfing on site

Additional Amenities

Guest education on local ecosystems and culture

Clubhouse

Wine release events

Bicycle-friendly property

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

The Ritz-Carlton Maui, Kapalua doesn't provide a hotel-wide check in time, and you're expected to check out by 12:00 PM.

The Ritz-Carlton Maui, Kapalua's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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The Ritz-Carlton Maui, Kapalua

Excellent

347 reviews

Show More

Popular Amenities

Choose rooms

May 2nd – 3rd 2026

1 Room, 2 Travellers

347 reviews

chedibumbedout

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

intrepidVacation

6/10

jtt123456

10/10

sjbbdelaney

6/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Golfing

Additional Amenities

Show More

House rules

FAQ

4/10

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