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Shangri-La Sydney

176 Cumberland Street, The Rocks, Sydney

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Good

11777 reviews

8.7/10

Luxurious Accommodations with Stunning Views
Experience waking up to unparalleled views of iconic Sydney landmarks like the Opera House and Harbour Bridge. The Shangri-La Hotel offers lavish rooms with marble bathrooms, free Wi-Fi, and plush amenities for a truly indulgent stay.
Relaxation and Wellness Amenities
Unwind and rejuvenate at the CHI, The Spa with a variety of body treatments and massages in private spa suites. Take advantage of the hotel's hot tub, sauna, and sun deck to enhance your relaxation experience.
Culinary Delights and Entertainment
Indulge in exquisite dining at the award-winning Altitude Restaurant overlooking the harbour. End your day with creative cocktails at the Blu Bar on 36, offering breathtaking views of the city skyline. Book your stay now to immerse yourself in luxury at the Shangri-La Sydney.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

May 1st – 2nd 2026

1 Room, 2 Travellers

8.7

11777 reviews

Serial_Traveller

Couples · November 2025

4/10

You'll possibly be tempted to book the Shangri-La based on the Horizon Club view, but that's the best bit. And frankly if you're in Sydney for a few days you'll see that view over and over. You can ev...You'll possibly be tempted to book the Shangri-La based on the Horizon Club view, but that's the best bit. And frankly if you're in Sydney for a few days you'll see that view over and over. You can even book a room with that view and not pay the Horizon Club rates. Arrival at the hotel was so dull. The lobby has all the charm of a highway motel. It's lifeless. At least if you book a Horizon Club room you'll have a lounge area to sit in until 9pm. And then it feels like the hotel shuts down. The hotel location is good. But there are several in the area. All of them make using the ferries to Manly or the zoo, etc, really easy. What really bothered us was the cleaning standards of the Horizon Club. Management were daily trying to sell the space for wedding / anniversary parties who may stay at the hotel and proudly announced how it had all been refurbished. We could not help but snigger as the tables were filthy. They have a glass top where food debris somehow gets underneath. And it was there for 4 days. See photos. We also felt quite a lot of indifference from the staff. And then someone in hotel management from Malaysia informed me that Australian staff don't really need to work hard because there's an abundance of work available. So if they get the sack they know they'll walk into another job with ease. However, I must say there was one young woman who worked at the Horizon Club entry desk - dark curly hair - and she was amazing at getting things done, fixing issues, arranging things. She needs to work somewhere else at a higher level and get paid more. If I ran a business in Sydney I'd poach her in a second. Wish I could remember her name because she deserves the praise. Anyway, after 3 nights / 4 days days we'd had enough of this dreary hotel and moved to Darling Harbour. And that gives a whole new side to Sydney especially in the evenings being able to go out for walks and sit outside and eat, etc. We were in Sydney for 8 nights so at least we ended our last 5 nights at a better cleaner hotel.Show More

katrinacA4772ML

Couples · November 2025

2/10

My partner and I decided to stay at the Shangri La Sydney to celebrate our anniversary. We booked high tea and dinner at Altitude - the restaurant in the hotel. When our high tea came out, no one ex...My partner and I decided to stay at the Shangri La Sydney to celebrate our anniversary. We booked high tea and dinner at Altitude - the restaurant in the hotel. When our high tea came out, no one explained what was on the plate. We repeatedly had to ask for water and also asked twice for a clean tea cup as the one on the table was dirty. When we came back for dinner we were informed our table was not ready and we had to wait. This seemed odd as we arrived perfectly on time for our reservation. While we waited for our table I couldn't help but notice other couples and groups of people were seated before us. We are a same sex couple and hopefully this is not the reason for the poor service, although it seems to make sense that this was the case. Back in our room at the hotel, I was disappointed to see mould on the bottom of the shower glass. The room was also very dusty. This was very concerning as my partner is asthmatic. Considering that I paid over $900 for the one night of accommodation, you would expect better. We are beyond let down by our experience and have to say we will not be staying there again and will certainly not recommend the Shangri La to anyone else.Show More

LORRAINEH05

Couples · November 2025

6/10

Best view from high level bar. The hotel staff all lovely and very accommodating, however the hotel itself is very much in need of a refurbishment. Decor dated in main areas and rooms. Beds very comfo...Best view from high level bar. The hotel staff all lovely and very accommodating, however the hotel itself is very much in need of a refurbishment. Decor dated in main areas and rooms. Beds very comfortable, room furniture very dated and damage repaired. We had a large corner room on the 12th floor we requested a high floor with opera house view …view was very limited from an angle at one side of a window 😬 that was disappointing. Bathroom again dated , shower extremely poor and no toiletries at bath 😳 as there are only fixed bottles at washbasin & shower again not 5* expectation. One other point to note it is quite a climb to the hotel if you struggle with that, not a problem for us but could imagine difficult for some.Show More

Culture36618770718

Couples · November 2025

10/10

We stayed for 3 nights at the Shanghai La and absolutely loved it. We paid for an opera house view which was worth it for the view alone but our room was large, comfortable and very clean. I was celeb...We stayed for 3 nights at the Shanghai La and absolutely loved it. We paid for an opera house view which was worth it for the view alone but our room was large, comfortable and very clean. I was celebrating a special birthday and when I arrived in the room there was a birthday cake for me from the hotel management which was a very nice touch. We had my birthday dinner at the Altitude restaurant on the 36th floor and it was really good and again with wonderful views. All the staff at the hotel were great, very friendly, professional and helpful. We would definitely stay at this lovely hotel again.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Soundproof rooms

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Private check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Internet

Free wired internet

Internet access

Transport & Parking

Car hire

Self parking (surcharge)

Covered parking

Garage

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Property cleaned by professional cleaning companies

Physical distancing in dining areas

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Heated pool

Access to nearby indoor pool

Restaurant & Bars

Restaurant

Room service

Packed lunches

Fruits

Food delivered to guest room

Delivered food - securely covered

Vegetarian menu options available

Spa

Health or beauty spa nearby

Hot tub/Jacuzzi

Sauna

Massage services

Spa/wellness center services

Steam room

Beauty Services

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

Invoice provided

ATM/banking

Reception hall

Outdoor Activities

Swimming nearby

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Access to health care professionals

Screens / Barriers between staff and guests for safety

Face masks for guests available

24-hour security

Security alarm

Key card access

Additional Amenities

Wine release events

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Shangri-La Sydney doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Shangri-La Sydney's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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8.7

11777 reviews

Serial_Traveller

Couples · November 2025

4/10

katrinacA4772ML

Couples · November 2025

2/10

LORRAINEH05

Couples · November 2025

6/10

Culture36618770718

Couples · November 2025

Shangri-La Sydney

Good

11777 reviews

Show More

Popular Amenities

Choose rooms

May 1st – 2nd 2026

1 Room, 2 Travellers

11777 reviews

Serial_Traveller

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

katrinacA4772ML

2/10

LORRAINEH05

6/10

Culture36618770718

10/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

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