Mark C
Extended Group · August 20251/10
Disappointed and Left Early
Our stay at this hotel was unfortunately well below expectations, and we ended up leaving early because we were that uncomfortable. While we didn’t expect luxury, the expe...Disappointed and Left Early
Our stay at this hotel was unfortunately well below expectations, and we ended up leaving early because we were that uncomfortable. While we didn’t expect luxury, the experience we had didn’t match what was shown in the photos or described in the listing.
* The photos online were incredibly misleading. What appeared to be a tranquil villa experience was far from the reality. We expected a private, relaxed setting but instead ended up in a noisy, basic environment that felt more like a budget hostel than a peaceful retreat.
* Staff were sweeping and making noise from 6:30am every morning right outside our room. There was no chance of a quiet or relaxing sleep-in, which became frustrating very quickly.
* There were only two lounge chairs by the pool despite the property being able to accommodate over 30 guests (I think). It made the pool area feel overcrowded and pointless as a space to unwind, so we didn’t use it.
* The rooms, although clean, had no privacy. We had to keep the curtains fully closed at all times, which made the room dark and uninviting throughout the day.
* We could hear guests in neighbouring rooms clearly through the walls. There was no soundproofing at all, which completely took away from any sense of relaxation or comfort.
* The room setup was minimal and basic, just one pillow per person, one glass in the bathroom to share, and only one bath towel provided, with no hand towels or additional items. It felt like the bare minimum had been thrown together.
* Our room was never serviced during the stay. In my room there was no “Make Up Room” sign available, and as a result, no one came to check or clean the room.
* The doors were hard to lock and had large gaps around them, which let mosquitoes in overnight and made us feel exposed.
* Access to the rooms involved crossing uneven stepping stones through muddy grass, which became slippery and awkward, especially when carrying our own bags.Show More
