635caitlinj
Couples · December 20252/10
I never write reviews, but please, for the love of God, DO NOT STAY HERE. Instead, go to Naumi Hotel Auckland Airport, they're literally across the road and accept walk-in's and even matched Booking.c...I never write reviews, but please, for the love of God, DO NOT STAY HERE. Instead, go to Naumi Hotel Auckland Airport, they're literally across the road and accept walk-in's and even matched Booking.com's discount.
Airport Gateway Hotel have scammed me out of money and refuse to respond to mine or Booking.com’s complaints or process a refund for a room I never stayed in!
We arrived and were in the room for 10 minutes before walking RIGHT back out. That’s how disgusting it was.
Within those 10 minutes, I discovered:
- Dirty glasses that looked like they had never been washed
- Hair on the pillowcase (absolutely vile)
- ANTS crawling around the room, see the video!
- Mosquitoes buzzing everywhere
When I went to reception, the staff acted like this was completely normal, as if this is the standard at Airport Gateway Hotel.
No real apology, no concern, nothing. Just a blank stare and a shrug.
They said, they would organise a refund and it’s been tumbleweeds since (two weeks to be exact).
To make things even worse, their online chat support was totally useless too. Every time I started a chat and mention the whisper of 'refund', they would immediately end it.
Every time I called, I’d be placed on hold, they’d pick up for a second, then hang up again.
Zero help, zero accountability. It genuinely feels like everyone there is trained to avoid responsibility at all costs. If that's the case, they are doing a great job - the only 5 stars I would give!
Even Booking.com has had issues with Airport Gateway Hotel, and THEY reached out to the hotel multiple times, and the hotel simply ignored us both. No response, no refund. At this point, the money isn’t even the main issue. It’s the complete lack of care, professionalism, and accountability.
If your still reading at this point, I would HIGHLY Naumi Hotel Auckland Airport instead, they are 2 minute walk away from Airport Gateway Hotel!
I’ve never felt so blatantly scammed by a hotel before.
I’m going full Karen mode and warning everyone: DO NOT stay here. People deserve to know what they’re walking into.
Save your money, your sanity, and your hygiene. Do NOT stay at this hotel and go to the hotel across the road. They deserve the free marketing I'm giving them using this review!Show More
