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BEST WESTERN PLUS Carlton Plaza Hotel

642 Johnson Street, Victoria

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Good

1552 reviews

8.6/10

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel
Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.
Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.
Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.
Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

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Popular Amenities

Air conditioning

Luggage storage

Choose rooms

Apr 26th – 27th 2026

1 Room, 2 Travellers

8.6

1552 reviews

Natalie Hagn

Solo Traveller · November 2025

10/10

New to Best Western so I was expecting bland and basic but this one was so stylish and welcoming. Really nice lobby and exceptional staff. Small elevator that only comes when you tap your card, safety...New to Best Western so I was expecting bland and basic but this one was so stylish and welcoming. Really nice lobby and exceptional staff. Small elevator that only comes when you tap your card, safety is top notch. Hassle-free valet parking, $20/night off-season. I had a room on the other side away from Johnson Street so it was very quiet. The best was the bed! Floors 6 and 7 just got new mattresses that are so comfortable, more on the softer side which is what I prefer. I slept so well. My 1 king unit was very spacious with a small kitchen and nice sitting area. I go to Victoria often and have felt ripped off paying more for ugly or dysfunctional rooms, this one I think will be my go-to from now on. Great value, great location, easy everything. Good breakfast and lunch place next door called Ruby's. The front desk clerk was more than happy to keep my luggage after I checked out so I could have brunch with a friend. I tell you, the staff are so pleasant and professional, many of them young.Show More

Jamal

Couple · October 2025

10/10

The location was perfect, we were able to walk to restaurants, shops, and the waterfront very easily. The staff were very friendly and helpful and the room was just fine. I have stayed in many Best ...The location was perfect, we were able to walk to restaurants, shops, and the waterfront very easily. The staff were very friendly and helpful and the room was just fine. I have stayed in many Best Westerns all over the US and Canada and I would put this one in the top 20%.Show More

Extended Group · November 2025

10/10

What I loved most about the hotel was definitely the staff. They were incredibly friendly, easy to talk to, and communicated clearly, making the whole experience warm and welcoming. This is so rare. ...What I loved most about the hotel was definitely the staff. They were incredibly friendly, easy to talk to, and communicated clearly, making the whole experience warm and welcoming. This is so rare. I especially appreciated the two young women at the hotel who were warm, approachable, and made everything so comfortable and welcoming Also the free coffee stand was immensely appreciatedShow More

Robert

Solo Traveller · November 2025

10/10

The staff were always friendly, helpful and provided the best service. My towels were always promptly replaced when asked, the valet service was very helpful when parking in the city. The ruby restuar...The staff were always friendly, helpful and provided the best service. My towels were always promptly replaced when asked, the valet service was very helpful when parking in the city. The ruby restuarant in the lobby was an excellent choice for breakfast.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Non-smoking throughout

Front Desk Services

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Internet

Free wired internet

Internet access

Transport & Parking

Electric bicycle charging station

Self parking (surcharge)

Covered parking

Electric bicycle charging station

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Guest room sealed after cleaning

Physical distancing in dining areas

Fitness & Gym

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Food delivered to guest room

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Family Friendly

Family rooms

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

Key access

24-hour security

Key card access

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House rules

Check-in

N/A

Check-out

12:00 PM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Check-in starts at N/A, while you're expected to check out by 12:00 PM.

BEST WESTERN PLUS Carlton Plaza Hotel's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

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8.6

1552 reviews

Natalie Hagn

Solo Traveller · November 2025

10/10

Jamal

Couple · October 2025

10/10

Extended Group · November 2025

10/10

Robert

Solo Traveller · November 2025

BEST WESTERN PLUS Carlton Plaza Hotel

Good

1552 reviews

Show More

Popular Amenities

Choose rooms

Apr 26th – 27th 2026

1 Room, 2 Travellers

1552 reviews

Natalie Hagn

10.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Jamal

10/10

10/10

Robert

10/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Restaurant & Bars

Cleaning Services

Business & Work

Family Friendly

Safety & Security

Show More

House rules

FAQ

1552 reviews

Natalie Hagn

10.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Jamal

10/10

10/10

Robert

10/10

10/10