Gran Versalles
Covarrubias, 4, Madrid
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Good
6556 reviews
8.5
Central Location in Madrid
Gran Hotel Versalles is conveniently situated in central Madrid, right next to Alonso Martínez Metro Station. Explore the vibrant Chueca district just a short walk away, or easily access the Art Triangle within 15 minutes.
Comfortable Accommodation
Experience a stay in air-conditioned rooms at Versalles Gran Hotel, featuring cozy carpeted floors, satellite TV, and private bathrooms with hairdryers. Rest assured with 24-hour reception and stay connected with complimentary Wi-Fi.
Culinary Delights
Indulge in Spanish tapas and refreshing drinks at Café Luxemburgo within the hotel premises. With a variety of bars and restaurants in the vicinity, culinary exploration is just steps away.
Book your stay at Gran Hotel Versalles for a memorable Madrid experience.
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1 Room, 2 Travellers
Guest Reviews
Overall
8.5(6556)6/10 Would not recommend this hotel unless pricing becomes more realistic.
Overpriced for the quality offered – disappointing experience.
We booked this hotel in central Madrid for a special occasion — a birthday celebration with guests. Unfortunately, it coincided with a major international tourism fair, which led to extremely inflated prices.
What we received for the cost was far from acceptable: the service was mediocre, cleanliness left much to be desired, and the amenities were barely above basic. Comfort was passable, and the location was good, but that alone cannot justify such a high price.
Would not recommend this hotel unless pricing becomes more realistic.
NataliaMar 30, 2025
10/10 Excellent stay at the Gran Versalles. Highly recommend
The hotel location was excellent! Very close to public transportation and easy to get a taxi when needed. And since it was not on the main road it was quiet and I was able to get a good night's sleep. The room was very comfortable, well apportioned and with excellent Wifi. The shower was nice and hot and the amenities were equally excellent. I did not have the breakfast as I felt it was too expensive.
RhonaMar 24, 2025
6/10 Pleasant
EnriqueApr 19, 2025
6/10 Acceptable but disappointed, will continue to use Airbnb as my go to.
Breakfast was great and the location was walkable to my choices of what I wanted to do.
WendyApr 13, 2025
9/10 Great short City break
Room was comfortable, and Breakfast was included in our package - it was a good buffet. Hotel was centrally located and a walk to the Royal Palace and the Prado museum each took about 30 minutes of interestesing sightseeing. The arranged taxi transfer from the airport was a bonus. Plenty of eating places around.
DavidMar 21, 2025
10/10 Exceptional
The hotel was very clean and perfectly located right next to the metro. At reception, we were welcomed by one of the most professional receptionists I’ve ever met—a Romanian lady whose name I forgot, but she truly deserves a raise. She even took the time to highlight the best places to visit on the map. Overall, a great experience, and I highly recommend this hotel!
ClaudiuMar 4, 2025
7/10 Excellent hotel but rooms too warm.
Very helpful staff, excellent spacious rooms and good continental buffet for breakfast. Mini bar well stocked and restocked daily when used.
StephenFeb 23, 2025
9/10 It was a very nice hotel in a great location, with friendly staff.
The location and the lobby and bedroom were very pleasant. Beds very comfortable. And thank you for the use of a brolly on this wet weekend!
VivienneMar 11, 2025
8/10 Lovely stay in Madrid in (a 3 stars not 4stars) Gran Versalles hotel!
The cafeteria staff was very helpful. The building was beautiful, place really clean, nice and comfy room.
LydiaMar 4, 2025
3/10 Very bad experience due to street noise and neighbors noise. Noisy hotel in short.
Great location and cleanliness
RlicaMar 15, 2025
9/10 Great location
The room was very comfy and the shower pressure was excellent. The central location made it very easy to reach the subway, and countless shops and restaurants by foot. The breakfast was very good, and had lactose free and caffeine-free options for me.
JulianaFeb 17, 2025
10/10 Modern, excellent location, cleaned
Modern spaces with a great location in two minutes you arrive to the metro station and just a few minutes other ways of transport. Breakfast delicious. Our room was with fresh bedding clothes and everything with a very nice fragance. Next time in Madrid we’ll stay over there again!
CarolMar 19, 2025
9/10 Very nice, would definitely come back again.
Hotel was located centrally enough to get to all the iconic places but far away from the touristy areas and the chaos that tourist usually bring. My room was very big, spacious, and the bathroom was super clean and modern.
DiamondMar 6, 2025
7/10 Great location convenient to the metro, average room
Great location! Lots of coffee shops nearby, walkable to metro station, easy to get an Uber. Also felt it was in a safe area.
VineetFeb 27, 2025
4/10 Disappointing
Location is good but nothing special, ı stayed in 4th floor there is construction there.
Also for nighttime they cut water they intormed us before but its not acceptable
Some staff especially ladies they are nice but some gentlemen in reception they dont smiley
PınarApr 16, 2025
9/10 Nice place and location for stay in Madrid
Comfortable room facilities. Friendly and helpful staff. Good location close to several metro lines, bars, restaurants and in 20-30 minutes walk from Puerta del Sol, Plaza Mayor and Mercado de San Miguel. Nice area.
IrinaApr 5, 2025
9/10 Superb
How clean the hotel was, the staff were very attentive. Great prices for value of food. Places to chill in the seated area of the restaurant. Food on a whole was amazing.
LauraFeb 24, 2025
10/10 My stay in Madrid.
The staff were professional and very helpful.
Breakfast was lovely with plenty of choice. This hotel is spotlessly clean.
SharonApr 15, 2025
8/10 Comfortable
Central location, close to metro and bus stations. Clean and spacious room with good storage space. Shower with good water pressure, and comfortable bed and pillows. Professional and friendly staff.
NorikoMar 9, 2025
6/10 It’s a fine hotel but not a 4 stars one
The location and the staff
BegoñaFeb 28, 2025
9/10 Great location, very comfortable
Very good breakfast spread. Pastries to meats and cheese it all there. Fresh fruit juices, coffee on demand.
Rv8iatorApr 19, 2025
9/10 Would recommend- overall a very good stay!
Great location
Good size room
Very clean
Facilities were good inc very good breakfast and care
JoMar 18, 2025
10/10 Exceptional
Location was perfect, the area was well connected to the rest of the city. Very close to touristic areas, bars, coffees, etc.
The room had enough space to rest well and work.
GomezMar 2, 2025
8/10 Good for a short break.
Clean comfortable and quiet, v near metro and restaurants.
TrevorApr 21, 2025
8/10 Great location, clean rooms and kind staff
Location and cleaniless
FernandoMar 10, 2025
10/10 Great place to stay.
Great hotel, rooms clean and have all you need. Staff friendly, location very good, metro outside. Shops and restaurants around.
PawelFeb 27, 2025
9/10 Perfect Stay
Very Helpful staff providing you with all needed data & information even without asking & try to fulfills all your requests.
MohamedFeb 26, 2025
9/10 Great price - great location!
Clean room, great location - next to the metro. Staff was very friendly
EmilyApr 20, 2025
9/10 A very good option to stay in Madrid
Really nice hotel. Very comfortable. Staff súper kind and very professional. I will.definitively come back
GilFeb 18, 2025
10/10 Excellent experience
Location great, staff very helpful and nice. Facilities excellent. Very nice experience over all. Will come back.
ManuelMar 15, 2025
8/10 Very good
Clean room and the location was really good, metro was right next to the hotel
SalomeMar 10, 2025
9/10 Perfect rooms
Great location, perfect rooms, polite staff.
BabićMar 1, 2025
9/10 Superb
Great location. Great value for price
ChristianMar 24, 2025
10/10 Exceptional
How close to the City Center and eats accessibility to metro stations
AdrianaMar 21, 2025
7/10 Good but perhaps not worth the price
Booked a double bed but was given twin beds
KirstenApr 10, 2025
9/10 Best deal in Madrid
Location, price and the breakfast is amust for the price
JavierApr 4, 2025
9/10 Very nice stay :)
Good location, comfortable room, tasty breakfasts.
JarosławMar 23, 2025
8/10 Very good
Very clean
ZohrehApr 9, 2025
5/10 Passable
My room was like a box with window showing the walls
AsoMar 26, 2025
10/10 Exceptional
Very nice location. Everything was perfect.
AntonioMar 17, 2025
3/10 Avarage
Only location
PınarApr 17, 2025
10/10 Excellent
Very clean no complaints at all
JohnApr 18, 2025
10/10 Exceptional
location was amazing
ShantFeb 15, 2025
9/10 Location is not perfect but the remainders are ok
NA
KhangApr 16, 2025
8/10 Very good
Location
SamiMar 5, 2025
8/10 Very good
NA
AmandrieApr 22, 2025
10/10 Exceptional
ReidApr 23, 2025
10/10 Exceptional
PhillipaApr 18, 2025
10/10 Exceptional
AhmedApr 13, 2025
10/10 Exceptional
SarahApr 6, 2025
10/10 Exceptional
BogdanApr 4, 2025
10/10 Exceptional
ErjonApr 2, 2025
10/10 Exceptional
JoyApr 2, 2025
10/10 Exceptional
JoyApr 2, 2025
10/10 Exceptional
JoyApr 2, 2025
10/10 Exceptional
KennethMar 23, 2025
10/10 Exceptional
AzitaMar 19, 2025
10/10 Exceptional
JoseMar 16, 2025
10/10 Exceptional
DianaMar 9, 2025
10/10 Exceptional
MirelaMar 4, 2025
10/10 Exceptional
PennyMar 3, 2025
10/10 Exceptional
EusebiuFeb 27, 2025
10/10 Exceptional
EusebiuFeb 27, 2025
10/10 Exceptional
CarlosFeb 25, 2025
8/10 Very good
BivianaApr 22, 2025
8/10 Very good
SalahApr 18, 2025
10/10 Exceptional
EsetaloFeb 17, 2025
10/10 Exceptional
MariaFeb 15, 2025
8/10 Very good
MohamedApr 12, 2025
8/10 Very good
AlexandraApr 9, 2025
8/10 Very good
FurmanApr 6, 2025
8/10 Very good
RestomMar 21, 2025
8/10 Very good
YevheniiaMar 7, 2025
5/10 Passable
GiorgiApr 1, 2025
5/10 Passable
PedramMar 23, 2025
6/10 Pleasant
NebojšaMar 19, 2025
9/10 Superb
IvanApr 23, 2025
9/10 Superb
DeniseApr 19, 2025
9/10 Superb
AdriánApr 18, 2025
9/10 Superb
KhadraApr 17, 2025
9/10 Superb
VanApr 16, 2025
9/10 Superb
HuwApr 12, 2025
9/10 Superb
AlmiraApr 9, 2025
9/10 Superb
EmilApr 9, 2025
9/10 Superb
JoseMar 25, 2025
9/10 Superb
SmithMar 24, 2025
9/10 Superb
JoaoMar 17, 2025
9/10 Superb
GeorginaMar 7, 2025
9/10 Superb
ArielMar 2, 2025
9/10 Superb
PetrosFeb 18, 2025
9/10 Superb
MelFeb 16, 2025
7/10 Good
WisamMar 31, 2025
7/10 Good
NajmehMar 23, 2025
7/10 Good
RuneMar 20, 2025
7/10 Good
HamdiMar 3, 2025
10/10 Great hotel in heart of Central Madrid
Great place to stay,friendly helpful staff,very clean hotel,nice modern decor, beds and towels changed often and room cleaned daily,nice buffet breakfast, meals can be purchased from menu day and evening in restaurant or room service.Walking distance to most interesting places or metro very near,cabs always about to hire.Plenty of restaurants nearby,Cannot think of a single negative comment,a great hotel well run.
sallyt681Dec 12, 2024
8/10 Good choice for convenience
Conveniently located but in a quiet side road just off the main road. Reception area is very nice but it looks like it's going to be improved as we saw a manager with what seemed to be an interior designer measuring up. Room was clean and tidy with a large bathroom (wc, 2 sinks, large walk in shower, very good hairdryer [according to my wife]). OK, we had no view, just a wall, and for a few days there was some work being carried out about 10 feet from our window which was quite noisy, but since we were out most days it wasn't a big issue.
The dining room was getting a bit tired, but I guess the work being carried out was an indication that things will get better. Breakfast was, as usual, more geared up to the continent but the dining room was never too busy while we were there.
BevangSep 27, 2024
2/10 Unaccommodating and Unpleasant
As someone who has stayed in hotels across the world, being able to approach staff is an important part of the stay. We felt very uncomfortable and after the guy at the front desk started shouting at my grown family last night - most definitely unwelcome.
The trip to Madrid was a treat organised by my grown son. He’d been before and had had a good experience of the city opting to return, this time with his parents. Note: we are something of an international family, with lots of travel under our belt, for work, leisure and family visits. Both my son and daughter were schooled internationally, have extensive experience of hotel stays from being babies to adulthood. Occasionally as part of their travels they have opted for B&B, guesthouses and lodges etc. The point of this is that we have lots of experience with hotels, accommodation, adjusting to new places etc.
For our most recent stay the tone seems to have been set at the point of checkin. There was some confusion over the number of nights we were expecting to stay; there was a definite sense of condescension in the conversation; one that my son managed by being gentlemanly and saying that he would pick up with the web service he’d used to make the stay.
It also became apparent what the hotel did not provide. Oversight on our part was that a complimentary breakfast for four travelling adults was not included as part of the stay; we were happy to do as we have done previously, combine our dining experiences both at the hotel and in the city. Best of both. We have stayed in some grand hotels and carried in pizza and fruit or opted for our own bought items instead of the bar service.
The slight surprise was realising that the rooms did not have a kettle so we decided again that we could skip having a cup of tea/coffee (reasonable routine for many before going to sleep) and instead have a wind-down hot drink either in the hotel coffee shop or whilst out and about in the city. Timings were a little awkward, and not quite the same as experiencing this in our rooms, but broadly understood.
There were two nights that this did not happen after we got back from our city excursions. On both occasions we asked the front desk if it was possible to arrange for some hot water, so that we could make up drinks in the room. Note: we bought our own green tea etc and paper cups.
On the first occasion, the chap at the desk (D____) - somewhat begrudgingly - offered us two small pots of water. Bearing in mind that there are 4 adults on this trip, we managed to muster up courage and ask for another pot. It obviously ruffled feathers, because when a similar request was made again some days later, it resulted in a very unpleasant exchange. I happened not be there at the beginning of the conversation, and came in some moments later. However, the following we all (including D_____) agree on:
D_____ pushed his chair (in frustration, apparently distracted by from his phone entertainment) and then launched into an angry speech about “giving a hand and then taking the arm”. He implied we were abusing the hospitality. This took everyone by surprise and whilst there were a few other staff members present; no one intervened. Fortunately, it was late and there were few other guests in the lobby, but both the tone and volume were not acceptable. To manage the situation and minimise embarrassment, I asked my wife and daughter to go up to their rooms and stepped into the conversation.
D_____ continued to mutter under his breath and I pointed out that this was not something he should do before his guests. I did ask him to self reflect in terms of the volume and tone of how he was addressing people and that if there had been an oversight on our part; this is something we would be willing to accept and apologise for. This did manage to calm him down and he seemed remorseful towards the end, but I ended this with asking him to reflect and how neither for him nor our family was this a pleasant way to end the night.
I said that we had come to understand that tea/coffee in the room was not a cultural thing but bearing in mind that the hotel advertises itself as four stars, we thought if push cam to shove, we could ask the hotel front desk for hot water. As stated, there was no kettle - and we had provided our own cups - so we would not have been infringing too much.
The upshot of this - the morning after the night before - is that I don’t want to see the front desk. I don’t want to join the other guests for breakfast and I would like to completely forget about the unpleasantness of the staff. The unpleasantness of the night before hangs over us. I have a couple more days stay, but want to avoid further interaction with the front desk.
When dealing with international guests over a busy summer period, surely, there has to be an understanding that small requests for comfort may be made.
Minimum services such as cups and hot water for tea/coffee just may come to you. If a family was staying with a baby on formula milk, is it not possible they not also need to make a request for hot water?
Perhaps these are requests that the hotel continues to ignore, despite the front desk acknowledging this need. The statement about “giving a hand and then taking the arm” genuinely makes us feel like we should not ask.
Unaccommodating and just unpleasant.
torkhan138Jul 29, 2024
10/10 Perfect location, quality Hotel for Madrid City break
Check-in to Check-out. Great.
Very friendly staff, pleased to assist. Breakfast buffet good value to start your day off, Hot & Cold meats lots of choice something for everyone's palate. Busy but well managed and clean. Room was spotless, quiet and modern with amazing shower. Large comfortable bed, had really good sleeps everyone of one 5 nights, considering location we heard no sound from outside and hardly any noise from others guests. Lots of Bars and restaurants near by spoilt for choice. Close proximity to Metro.
As a recommend, get the Madrid City Tour open top bus, frequent service, you get a real sense of where places of note are. We walked a lot, you need to do some as buses cant get that close to Plaza Mayor and the pedestrian area around Carlos III statue, both areas a must do. Hope you enjoy your trip as much as we did.
David55XMar 2, 2024
8/10 Great location!
The hotel is perfectly located - just 30min on the metro to the airport, easy walking to the Gran Via and main centre... or a 1 min walk to the nearest metro station.
We were in room 421 - which was spotlessly clean with a great shower... BUT the walls were paper thin, bed was very hard and it was noisy! Noise all night from the street and renovations in the neighbouring building that seemed to go on all night, only to be replaced by the noise of the cleaners - turns out their cupboard was right outside our room. We were right opposite the lift and I was worried that would be noisy - but with all the other noise we never heard the lift!
Breakfast in the hotel was average - much better and cheaper in the nearby cafes such as Manolo Bakes or Mallorca.
Many great restaurants and bars within a 5 min walk. Bring ear plugs, drink lots of local wine, which is ridiculously cheap and hope for a good night's sleep!
Q7836ZAmikecOct 22, 2023
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All Amenities
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Packed lunches
Currency exchange
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Coffee Shop on site
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
Security alarm
Thermometers for guests provided by property
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Self parking (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall
Covered parking
Secured parking
Accessible shuttle
No accessible shuttle
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House rules
Check-in
01:00 PM
Check-out
11:00 AM
Cancellation policy
Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.