nicolehQ6045SG
Family · December 20252/10
⭐️ 1 Star — Not the Family Experience We Hoped For
I stayed here with my two young kids, hoping for a fun, family-friendly getaway. As a single mom, I wanted a safe, reliable place, but this hotel fe...⭐️ 1 Star — Not the Family Experience We Hoped For
I stayed here with my two young kids, hoping for a fun, family-friendly getaway. As a single mom, I wanted a safe, reliable place, but this hotel fell far short of what it advertised.
We booked because we were told shuttles went to all Disney parks — when we arrived, that wasn’t true. Traveling with little ones requires planning, and this misinformation caused a lot of stress.
Guests visiting us were repeatedly denied entry, even when providing our room and building numbers. On several occasions, gate staff told them I “was not a guest here” while I was literally in my room on the phone with them.
Around the pool, lifeguards were on their phones instead of watching the water, and their attire felt unprofessional. The bartender ignored me for 10 minutes, interrupting me mid-order to help other guests. The arcade charged our cards despite many machines being broken or missing parts. The security guard walked the halls loudly on his phone every night, and the property smelled of marijuana, making it impossible to relax with my children. My last night at this hotel I was woken up by my neighbors having a party, and after an hour, I called the desk to request assistance, but nothing was ever done about it... It made me very anxious being in a hotel room alone with two small kids..
I’ve made numerous attempts to contact the hotel via email and phone about these issues, and they have refused to respond. They made it very clear to me that they do not value their guests at all.
I don’t expect perfection — just honesty, safety, and a family-friendly environment. Sadly, this hotel delivered none of that. I won’t be returning, and I wouldn’t recommend it to parents traveling with kids.Show More
