2/10 Resort fee and additional car parking fee disgraceBe warned that you have to pay not only the excessive resort fee (the highest we have ever been forced to pay), at $58 per day, but you also have to pay an extra $38 per day just to park your car!
They state that the resort fee covers this that and the other but in reality it’s just a hidden cost to bump up the room rate. Laughable one of the ‘resort fees’ is for a free trolley shuttle one ride up and down international drive, and a free glass of champagne.
There is nothing at this hotel that justifies this resort fee and punishing those with a car with an additional daily charge is not only insulting but should steer car drivers away from staying here.
I have raised my unhappiness at the front desk and also with customer service but of course neither has bothered to respond as we are not high rollers or corporate enough.
This hotel is really only for convention visitors so the average tourist should look elsewhere.
stuarthannamMar 13, 2025
8/10 Very goodWe were there for a conference. The conference center was connected via an airbridge. So convenient! The room had a pool view and we liked it so much. The lifts have never been crowded. The room was clean and comfortable.
AyseMar 22, 2025
5/10 I have stayed here 5 years in a row for the convention. This was the worst stay we have had so far,Went for a convention. Very convenient distance, able to walk to and from convention center without problem.
BrandenFeb 11, 2025
7/10 GoodThe rooms were nice!! Everyone was GREAT except for when we tried ordering room service...
CMar 16, 2025
8/10 Convention crowd, but efficiently runQuiet & clean hotel adjacent to the EAST halls of the Orange Co Convention Center. Nearby restaurants within walking distance, offer many dining options.
The hotel is beginning to show it's age and wear. King room was large and spacious. Bed was comfortable.
Doors to rooms can be slammed shut - other guests are annoying (hydraulic closing mechanisms would be great).
TiredWorldTravelerMar 17, 2025
10/10 The hotel is amazingThe hotel was outstanding. My room was fantastic, with an incredible view, a comfortable bed, and warm, refreshing showers. The internet ran smoothly without any issues. The entire experience was seamless—the hotel was convenient, beautiful, and impeccably clean. It had everything one could want in a stay.
marcpI2629JKMar 20, 2025
8/10 Orlando stay with a babyWe love the convenience of having a 24h open market and different food options for dine in or take out.
We loved the welcoming at the entrance door, very personalized.
We love the fact that it is a big location with different spaces.
SoniaFeb 25, 2025
8/10 ExceptionalHotel is luxurious and has great views of the city. It has a beautiful pool and is very tidy. Lobby is decorated very nicely and is perfect location-wise for the Orange County Convention Center, with its own walkway there. Would recommend, whether for business or personal leisure.
CalebKentMar 18, 2025
10/10 Excellent customer serviceGreat check-in experience, very helpful in choosing best room for our needs. Only negative is that mattresses need updates, a bit too saggy. Very quiet, fairly good club level experience. Italian restaurant on site had good service and food quality.
H7847NProbertwMar 13, 2025
10/10 Wow factorThe property is is in an excellent location. The staff works together with presion. Well trained and customer focused. The property is well maintained and housekeeping does great job. I will be back
JuliusMar 30, 2025
7/10 Good
MichaelMar 21, 2025
8/10 Very goodAll the amenities and the room service
IgorApr 14, 2025
10/10 ExceptionalStaff was GREAT!!!!!
MitchelFeb 11, 2025
9/10 A nice clean corporate hotel a little disappointed had to pay $6 to fill the babies bottle with milk come on guysPool area friendly staff spotlessly clean
GwynMar 17, 2025
8/10 SatisfiedVery upbeat atmosphere
NamrataMar 2, 2025
9/10 Good experience I would stay there again if I came to OrlandoBreakfast was great. Staff friendly
AmoyFeb 24, 2025
8/10 It was good. Food was bad and the restaurantDescent 21 restaurant was awful. Bad service. Super average food.
KimberlyApr 14, 2025
10/10 ExceptionalEverything except for the resort and parking fees.
RobinMar 22, 2025
9/10 It was only for one night. Enjoyed are night there.Very nice.
ShannonMar 1, 2025
10/10 My stay was phenomenalThe rooms were clean, the staff was great
DonnaApr 11, 2025
3/10 REALLY not worth the excessive cost, wouldn't stay again.The location was the main reason, and that was wonderful.
CarolFeb 10, 2025
7/10 Ok.Location
ShaneFeb 9, 2025
10/10 GreatLocations
ChristopherApr 8, 2025
10/10 AwesomeThe staff hospitality
RaphaletaFeb 6, 2025
10/10 Exceptional
NikkittaApr 6, 2025
6/10 Very expensive for what you getModern but huge
MiguelFeb 4, 2025
10/10 Exceptional
MarshallApr 1, 2025
10/10 Exceptional
AustinMar 16, 2025
10/10 Exceptional
JenniferMar 6, 2025
10/10 Exceptional
MirandaMar 5, 2025
10/10 Exceptional
CatherineMar 3, 2025
10/10 Exceptional
BurchMar 3, 2025
10/10 Exceptional
YahkemaMar 3, 2025
10/10 Exceptional
JustinMar 3, 2025
10/10 Exceptional
GregoryFeb 14, 2025
8/10 Very good
JohnsonApr 6, 2025
2/10 Very poor
RalphApr 1, 2025
8/10 Very good
RichardMar 27, 2025
8/10 Very good
EduardoMar 5, 2025
9/10 Superb
DeenaApr 14, 2025
10/10 Exceptional
TaschaFeb 8, 2025
10/10 Exceptional
AmeliaFeb 3, 2025
10/10 Exceptional
MarieFeb 2, 2025
5/10 Passable
BlairFeb 9, 2025
9/10 Superb
RobertMar 10, 2025
9/10 Superb
AlvaradoMar 9, 2025
1/10 Bad
HelmutApr 1, 2025
9/10 Superb
ZeevJan 30, 2025
1/10 They kept charging my credit card without my approval, they were literally trying to scam me.Nothing
MuratNov 24, 2024
10/10 Great hotel and convenient to the Citrus bowl. They made the Illini feel welcome.The breakfast at the B line was delicious
MichaelJan 3, 2025
9/10 Superb
ElizabethJan 18, 2025
8/10 Very nicely designed hotel, just don’t try to speak to a real personThe rooms are very thoughtfully designed. Plenty of countertops, good coffee, free water bottles, mini fridge, good bathroom, comfortable bed
HarshwardhanNov 9, 2024
5/10 Passable
ElwoodJan 2, 2025
10/10 Overall nice hotel to stay, except parking too far, the guys at the entry kinda of rude when it’s my time to leave and hClean,very comfortable.
AnaJan 6, 2025
8/10 Very enjoyableBreakfast was very nice our waitress Regina ( the woman from hati) was wonderful she was married to an irishman from Dublin city and she's a big joe dolan fan I would stay in your hotel again if I knew she would be serving us
GerardJan 1, 2025
9/10 SuperbConvenient location.
LenoraJan 4, 2025
8/10 Very goodGreat dining options, pool area is very well kept and its size allows everyone to enjoy.
IsmaelDec 16, 2024
6/10 Our stay was ok a few improvements would make it more enjoyable!Overall the view was amazing!
BrandonNov 25, 2024
4/10 I would not recommend this facility of Hyatt primarily because of unfriendly staff and shady practicLocation
SamaJan 2, 2025
10/10 Exceptional serviceBell staff and valet staff were exceptional. Everyone we had contact with was friendly and wanting to help.
MaryDec 21, 2024
4/10 DisappointingHotel was clean
ParisDec 28, 2024
10/10 Loved every minute from the valet to the room to Firenza restaurantAll staff and room were first rate—excellent!
DennisJan 2, 2025
6/10 Basic business hotelLocation
JukkaNov 5, 2024
4/10 DisappointingYou have to pay for breakfast
YoankaDec 29, 2024
10/10 Awesome and good great place to stay.Very good
LarryNov 12, 2024
9/10 Relaxing and soothingLocation and quality
HoraceJan 8, 2025
10/10 PerfectEverything
DenetteJan 3, 2025
8/10 Pricing itself out of the tourist marketThe staff , B line diner was excellent.
IsobelNov 4, 2024
10/10 Exceptional
PedroJan 2, 2025
7/10 Good
FortuneNov 3, 2024
10/10 Exceptional
AndreaDec 30, 2024
10/10 Exceptional
GuaracyDec 30, 2024
10/10 Exceptional
MarjorieDec 29, 2024
10/10 Exceptional
FabianDec 29, 2024
10/10 Exceptional
NicoliDec 22, 2024
10/10 Exceptional
LindaDec 19, 2024
10/10 Exceptional
OliverDec 16, 2024
10/10 Exceptional
MiguelDec 14, 2024
10/10 Exceptional
AliNov 16, 2024
10/10 Exceptional
DiasheemaNov 13, 2024
8/10 Very good
AngelaJan 11, 2025
10/10 Exceptional
YaselNov 11, 2024
10/10 Exceptional
RileyNov 9, 2024
8/10 Very good
RabieJan 4, 2025
10/10 Exceptional
MonicaNov 3, 2024
10/10 Exceptional
MonicaNov 3, 2024
8/10 Very good
ShantanuDec 29, 2024
6/10 Pleasant
GregoryDec 30, 2024
9/10 Superb
LatashaJan 15, 2025
8/10 Very good
LukeNov 5, 2024
9/10 Superb
LukaDec 31, 2024
9/10 Superb
MartinDec 10, 2024
7/10 Good
ValerieJan 25, 2025
9/10 Superb
LeonardoNov 24, 2024
7/10 Good
StaceyJan 2, 2025
7/10 Good
HassanDec 30, 2024
3/10 Poor
BernadinDec 30, 2024
1/10 Bad
StanleyJan 3, 2025