10/10 The best 30th birthday!I cannot express enough gratitude for Jerrilyn at the Swan and Dolphin Hotel—she was truly an angel in disguise! My husband and I arrived in Orlando exhausted and heartbroken after a terrible experience with another hotel (not Disney-affiliated), which overbooked and denied our reservation. We had nowhere to go, and with a massive cheerleading competition in town, every hotel seemed fully booked. Desperate and sleep-deprived, we took a chance and drove to the Swan and Dolphin, hoping for a miracle.
That’s when we met Jerrilyn. From the moment we stepped up to the front desk, she radiated warmth, understanding, and genuine kindness. She listened to our situation with such empathy and went above and beyond to find us a room, even speaking with her manager to make it happen. The relief we felt at that moment was indescribable—we were so overwhelmed with gratitude that we nearly cried.
Not only did Jerrilyn save our trip, but she also made my 30th birthday extra special. She surprised me with a birthday button and sweet treats, making me feel truly celebrated. On top of that, she shared helpful tips to make the most of our Disney park days, ensuring we had the most magical experience possible.
Jerrilyn turned what could have been a disaster into an unforgettable trip, and we are so thankful for her kindness and dedication to exceptional service. I only regret not writing this review sooner! I hope she knows just how much of an impact she made on our stay. She deserves all the recognition in the world for making magic happen when we needed it most. Thank you, Jerrilyn!
—Karla G and Gabriel C
karlagP3056DJFeb 22, 2025
10/10 Stay here for easy Disney transport before a cruise!!!My adult daughter and I just spent one night before a Disney Wish Mother/Daughter cruise together and loved this property! It was so easy to walk over to the Boardwalk hotel the morning of the cruise and take the Disney shuttle bus to the ship. Maybe a 5 min walk? By taking the Disney transport we were able to get boarding group 3 and were one of the first ones allowed to board the ship! The Disney Swan had wonderful pools and hot tubs for after our flight to Orlando, and many options for food including the entire Boardwalk and Disney resorts restaurants as well. They offer unlimited bottled water included in your resort fee ( which was high at $50) but for location it was worth it to us. The rooms have just been completely redone and they were very nice! My husband and I are taking a quick long weekend together and we will be returning in just a few weeks!
JeffSal2Mar 4, 2025
2/10 AVOID AT ALL COSTWe booked a room two days ahead of time for March 1. We arrive at 10:30 PM that night after 10 hours at the park to check in and there is NO ROOM AVAILABLE. They give us some BS about housekeeping is still cleaning the room. UH NO- check in is 4:00 PM! There were 5 other couples in the same boat as us. We asked for a refund and they refused because we booked through hotels.com. They offered us 100 bucks to use at the hotel bar that closed in 15 minutes and free valet for our trouble. NO THANKS IT'S MIDNIGHT. We left and drove 2.5 hours home. We had to fight with this hotel for DAYS to get a refund from hotels.com cause the hotel wouldn't answer any of their calls. AVOID AT ALL COST.
mandydsMar 9, 2025
3/10 Very upset gave me anxiety that nothing was done with the noise.Horrible experience was put a room next to a family that had 2 babies. Those kids cried all afternoon when I came back from Epcot and tried to take a nap. Then they woke up bright and early at 6:00 am and cried some more. I don’t go on a weekend getaway to hear kids screaming and crying. Will never stay here again.
DianeApr 13, 2025
10/10 The best serviceThis is not a Disney resort per se, operated by Marriott. The service was top notch. The room was comfortable and clean, actually the whole place was impeccable. We ate one breakfast at the Garden Grove which was excellent. Just a short walk to Boardwalk or Epcot. Water taxi service to Hollywood Studios.
My one and only complaint was paying for parking $38 per day and a tacked on resort fee of $45 per day that I was not expecting.
debennett54Mar 17, 2025
2/10 Bad start to our vacationThey don’t have our room we requested and not ready at 3pm. We stayed at The Green last time her and this is our first time at the Swan. Not a good start to our vacation. We were here on time and still not ready. Don’t recommend unless you want disappointment. So here we sit waiting for a room past check in time.
divo2boysMar 14, 2025
5/10 Over rated needs updating noisyShower Hose Leaked constantly, slight mold in shower.
RobertMar 23, 2025
10/10 I love the convenience and cleanliness of The Swan!I always stay either here or The Dolphin when I go to EPCOT. The location is ideal, and the hotel is so beautiful! It has a coffee shop to grab a quick cup of latte, and lots of other food and drinks. Il Mulino is one of my favorite Italian restaurants in Orlando!
MarshaMar 5, 2025
8/10 Very goodRoom was enjoyable as we had a balcony with a view of Epcot and could see their fireworks.
QuarrickMar 20, 2025
10/10 Worth itAmazing hotel. Very clean. Bed was fabulous. If you’re going to Epcot this is the perfect hotel. Super convenient. Easy to get to. Left the firework show a couple minutes early to miss the massive crowd. Worth the money if you’re going to Epcot.
JuliaApr 2, 2025
6/10 Mixed emotions-Good shuttle services
-Good and friendly servers: Ms. Keisa at Garden Grove; Robert at Amare restaurant, and Ali at Bluezoo restaurant.
-Nicky at Rosa Mexicano is absolutely amazing! Wow!wow!wow!
-Self-help laundry services at Dolphin.
GabisileDec 28, 2024
8/10 Very goodThe hotel is located on the Disney property. Because I booked a day at Magic Kingdom, I took a bus to the park. It usually takes about 15 minutes to get to the park. The room was quiet and clean, although I didn't spend much time in my room. Overall, no problems.
CynthiaJan 13, 2025
10/10 Overall The Swan is a beautiful hotel.The hotel was very nice. The room was clean and the staff were friendly.
ColeenFeb 4, 2025
4/10 Pricey.Been several times here. The actual property/ location always is good. Water taxi availability is great.
MicheleJan 6, 2025
5/10 Poor Customer ServiceThe location is very convenient
VickieJan 27, 2025
7/10 Great place, will stay againGreat location, staff was great
KimberlyFeb 21, 2025
10/10 Wonderful memoryThe location is so close to Hollywood Studios and Epcot! I took water taxi to Hollywood Studios and Epcot for 10 minutes and took bus to Animal Kingdom for 15 minutes. The farthest is Magic Kingdom, but still accessible.
JiawenDec 19, 2024
8/10 Very goodRoom was on the 6th floor. It was near the elevator but very quiet.
We enjoyed the proximity of the restaurants, shops, bars and the walkability to Epcot and Hollywood Studios..
JacquelineJan 25, 2025
9/10 Great facility with perfect location and friendly staff.Reception staff very friendly, head of housekeeping staff super friendly and gave us a complimentary red wine bottle. Location excellent to explore Disney. Variety of restaurants.
SizweJan 7, 2025
8/10 Beautiful and pleasant place to stay that provided transportation to theme parks.Decor and layout of resort. Close proximity of resort to theme parks. Transportation provided to theme parks.
DonittaJan 7, 2025
10/10 Beautiful Valentine's stay ❤️Awesome facilities, walking distance to EPCOT, Boardwalk, Yacht & Beach and Hollywood Studios!!
GaryFeb 16, 2025
10/10 ExceptionalRooms where comfortable and great. Staff was amazing. Proximity to everything. Location is exceptional and it’s the perfect t balance between being on a Disney Property and just enjoying some time off
JulianaJan 2, 2025
9/10 Overall, a very good stay. Location was excellent. I would stay again.Only used the Quick Java kiosk - food was meh.
IreneJan 5, 2025
6/10 Ehhh, wouldn’t stay again.Close proximity to Disney resorts!
LeaJan 21, 2025
10/10 It was a perfect mini moon stay for my husband and I after the Disney Princess Half marathon.We liked all the amenities and easy access to the boat for the boardwalk.
FaithFeb 25, 2025
8/10 Great location, pleasant staff, comfy beds; overall would recommend!Location, staff, and comfort.
JoshuaFeb 4, 2025
10/10 My stay was fantastic!The location of the room was perfect. I have stayed at this facility many times years ago, and it’s still as great as I remembered.
BrittneyJan 30, 2025
10/10 Would absolutely stay here again.A beautiful and modern facility. Clean and comfortable. Friendly staff. Wonderful location.
NicoleFeb 24, 2025
10/10 Great experienceVery clean with anything you would need
Italian restaurant had great food
SusanFeb 18, 2025
6/10 Pleasant
WillFeb 19, 2025
10/10 Lovely hotel next to disenyI loved my stay, wounderful peopel very proffistional very helpful.
MohammedFeb 16, 2025
8/10 This was the second time we stayed in Walt Disney World Swan&Dolphin Hotel.I definitely recommend it
MenchieMar 2, 2025
7/10 Når ce and clean and pretty much as expected.Nice and clean and pretty much as expected
KarinApr 11, 2025
10/10 Convenient to Disney, great pool to unwind byGreat place to stay!! AMAZING POOL!!!!
ErinApr 12, 2025
10/10 Very beautiful hotel conveniently locatedThe location is fantastic
MarielFeb 28, 2025
10/10 Loved our stay at Swan and DisneyVery beautiful
IleanaMar 22, 2025
10/10 ExceptionalEverything from the moment you check in!
RodríguezApr 6, 2025
10/10 Excellent will book againLocation, room, restaurants
TracyApr 14, 2025
6/10 For this price, the walls shouldn’t be paper thin.Beautiful and great location, lots of food options. Though, the food options in Epcot are better
ThomasFeb 11, 2025
9/10 Memorable stay in perfect locationLocation
Facilities
Room
DianeFeb 6, 2025
10/10 ExceptionalLoved that it was so close to theme parks
TiffanyMar 4, 2025
10/10 Will definitely come backLocation
Friendly
Clean
JohnMar 4, 2025
10/10 Good family timeClean and close
DonnaMar 9, 2025
10/10 ExceptionalLocation
DianaMar 12, 2025
6/10 Pleasantgood
SergioApr 13, 2025
2/10 Very poorNice people at front desk.
StephenMar 29, 2025
8/10 Very goodLocation
DewayneMar 14, 2025
10/10 Exceptional
JulieApr 11, 2025
10/10 Exceptional
CarolynApr 5, 2025
10/10 Exceptional
RobertApr 4, 2025
10/10 Exceptional
KarenApr 1, 2025
10/10 Exceptional
MelissaMar 29, 2025
10/10 Exceptional
WhitneyMar 27, 2025
10/10 Exceptional
LeeMar 14, 2025
10/10 Exceptional
TiffanyMar 4, 2025
10/10 Exceptional
KevinFeb 25, 2025
10/10 Exceptional
StephenFeb 10, 2025
10/10 Exceptional
CorinneFeb 8, 2025
5/10 Passable
AngelaMar 3, 2025
9/10 Superb
SamiApr 6, 2025
9/10 Superb
NunoApr 5, 2025
9/10 Superb
JoanneMar 14, 2025
7/10 Good
MeadowsMar 14, 2025
10/10 Awesome hotel great location but again pay for parking is a ridiculous extraLocation to Disney , clean and a great hotel
GradyDec 1, 2024
10/10 ExceptionalVery close to Epcot and Boardwalk. Buses were great to go to other attractions. Staff was very helpful and answered all our questions.
CherieJan 1, 2025
7/10 Great location and nice room
CindyJan 11, 2025
10/10 Exceptionallocation to parks, java and bus availability
JohnJan 1, 2025
8/10 Very goodProximity to Epcot, clean rooms.
LaurieDec 13, 2024
6/10 PleasantGreat location
DorothyJan 13, 2025
8/10 Pleasant stayLocation and convenience
RosaJan 9, 2025
7/10 GoodThe location
JamesJan 15, 2025
10/10 Exceptional
JulieFeb 3, 2025
10/10 Exceptional
VanessaFeb 3, 2025
10/10 Exceptional
JonathanFeb 1, 2025
8/10 Will definitely return. Staff was very friendly and accommodating, the hotel was very clean.The proximity to Epcot was fantastic!
TatianaDec 3, 2024
10/10 Exceptional
GaryFeb 1, 2025
10/10 Exceptional
TimJan 30, 2025
10/10 Exceptional
BessieJan 28, 2025
10/10 Exceptional
KallistaJan 27, 2025
10/10 Exceptional
HaroldJan 26, 2025
10/10 Exceptional
KimberlyJan 22, 2025
10/10 Exceptional
LinzieJan 18, 2025
10/10 Exceptional
WilliamJan 12, 2025
10/10 Exceptional
PatrickJan 3, 2025
10/10 Exceptional
RavindraJan 2, 2025
10/10 Exceptional
JohnDec 18, 2024
10/10 Exceptional
JamesDec 18, 2024
10/10 Exceptional
DavidDec 17, 2024
10/10 Exceptional
LuanneDec 16, 2024
10/10 Exceptional
SivanDec 15, 2024
10/10 Exceptional
DebraDec 13, 2024
10/10 Exceptional
JohnNov 30, 2024
8/10 Very good
RachaelJan 14, 2025
8/10 Very good
JenniferJan 5, 2025
9/10 Superb
LauraJan 22, 2025
9/10 Superb
MarieJan 11, 2025
9/10 Superb
CassandraJan 2, 2025
9/10 Superb
KennethDec 9, 2024
8/10 Good
CindyDec 27, 2024