10/10 Beautiful Resort, Great StaffI went up for a short trip to Universal for Mardi Gras. I stayed at the beautiful Sapphire Falls Resort for 3 nights.
I was welcomed on arrival by two lovely young ladies at the desk named Star and Noel. They were so nice and welcoming. They made sure I had all information I needed to have a wonderful time during my stay.
Sapphire Falls is a beautiful Resort with the kindest Staff.
You receive a text after checking in welcoming you. This opens a link of communication between you and the staff. They will check in to see how your stay is going . This is also a way for you to ask for any additional things you might need during your stay.
The rooms are spotless and you have all the needed toiletries provided in your bathroom to make sure your stay is complete. If you need any additional items a simple text to the staff and you will have what you need.
The bed and pillows are comfortable. The linens and towels are nice and soft.
There are plenty of onsite food choices. I had a meal at the Amistista Cookhouse restaurant and it was wonderful. The food and service were fantastic.
There is a nice large pool with slide. A workout room and all the needed amenities to make your stay a great one.
I can’t say enough good things about this resort. I have stayed here many times and I have never been disappointed.
Thank you to all the staff for another great stay at the beautiful Sapphire Falls Resort. I will be back.
UniversalhappyplaceMar 23, 2025
4/10 Crappy service at a very high cost!The location is excellent if you are interested in Universal Parks: very convenient and option to go walking or with the frequent boat service.
RaulFeb 5, 2025
10/10 Great location and resortThis was our first time at one of the Universal resorts, although we'd been to the theme parks before. We came as a family (two adults and a 10-year-old).
WARNING: when you check in to the hotel, make sure you get your park tickets as well! Unlike other resorts, park tickets and room keys aren't related. We (and several others) got booted out of line at the theme park because we didn't have tickets (even though we'd already checked in and bought the theme park package). This is an embarrassing glitch in their system (if you ask me) so make sure you talk to the front desk about it and are 100% certain you have theme park tickets as well as room keys when you check in.
Other than the first-day fiasco getting booted out of line at the theme park, this is a great hotel. We didn't have time to enjoy the pool, but it looked absolutely amazing (a little cold outside since it was February). If we come back we'll definitely try that.
We enjoyed breakfast at the hotel. Parking is a bit expensive but about what you'd expect for theme park resorts in Orlando.
We took the water taxi one day, but otherwise used the paths by the waterway since they were just as fast and (in our opinion) more pleasant.
Overall, I thought it was worth the expense.
tomva01234Mar 19, 2025
8/10 Good place, overpriced extrasMassive hotel with good transport to Universal parks as one would expect. Pool is terrific for kids, hot tub good for adults, workout facility is as good as you will find in a hotel. Quality of a good, private gym. The grab-and-go food place off the lobby is terrific and the food is good, but it’s not cheap and is the only place on property that’s not going to put it to you on prices … as in, drinks are far more than at the parks or at City Walk. $16 (plus mandatory 18% gratuity) is dumb for a beer but that’s just business these days. They know they can rob you. Keep an eye on it as the 18% is added but you are not always told, so when you pop in 25% on your own, well, math is math. You might have to walk three days to your room. But it’s a good place with good staff but the prices are largely outlandish even when you are ok and used to paying resort upcharges.
719shawnoMar 4, 2025
4/10 It’s ok but book with your eyes wide open. It’s nice being close to the parks but don’t be fooled it allows you a VIP exGreat location, nice and clean
DavidFeb 24, 2025
8/10 Highly recommend this fun hotel - they really thought of everything!Beautiful property with a huge heated outdoor pool that was open until 10pm. Everything was very clean, with comfy beds. Both restuarants we tried were excellent, with the cafe open late. The water taxi to the park was a nice touch - that helped save our tired feet! We weren't too tired for ping pong outside the gym! Friendly, welcoming staff. Well stocked gift shop.
LoriFeb 28, 2025
2/10 rude staffCalled to make a reservation. We wanted the despicable me room. They will not guarantee you the side by side beds. We call the front desk we were insulted saying "you are listening to social media posts" ... 10 mins late she agreed there are 2 types of despicable me rooms . and the second room is smaller and sub par. She then transferred us to the front desk we asked if there was currently a room, she said yes, we asked for a guarantee she said no. We asked why she can't guarantee she said "I already explained you the process" I asked what would make it so that we don't get the bigger room, she said I have already talked to you and so now I am hanging up.. they need some administration changes. who is going to spend 5000$ and not know what they are getting
Cheerup2Mar 8, 2025
1/10 The food in the Amatista cookhouse restaurant was great, but the room fill with the odor from Marijana is very upsettingGuest smoking Marijana in their rooms, all night, and into the early morning hours, I experienced a terrible migraine because of the intense odor from the smoking, apparently the staff did nothing to stop the guest from smoking, I did report the issue to the General Manager on site that morning, This was a birthday Celebration for myself, so to say I was disappointed is an understatement. I expected better from this Resort.
ArnethaApr 14, 2025
9/10 Very convenient - would stay here againGreat pool area and service here was excellent - they will bring drinks and food to your sunlounger and are very attentive. Sun cream provided at the pool and chilled water and as many towels as you like. Very convenient for the park - great shuttle service on the boat or a really easy walk. Nice coffee shop onsite. Can get Ubers very easily. Big gym that is very well equipped. The bathroom is split so the shower and toilet are separate. This is good because the sink and mirror are still available to use if your partner is in the shower. Everything is so easy here - the staff are very friendly and happy to help.
KarenJan 26, 2025
6/10 Convenient location and trustworthy quality.LOVE the boat to Universal. Very convenient and the primary reason for booking. Restaurants are very elegant (but a little too pricey!!) and the facility overall has an expansive beauty.
StaceyJan 28, 2025
9/10 Very good hotel, close to the parksVery friendly and attentive staff. Walking distance to the parks (you can also take a boat). Early access to Adventure Island. Very clean rooms, comfortable but could use renovation. Gym is excellent and you can go for a run around the hotel in the mornings.
BenjaminMar 19, 2025
5/10 PassableI love the boat ride to universal studios / universal city walk.
LuisJan 13, 2025
8/10 Great location but bring your walletLocation was excellent. The water taxi was a definite plus. The beds were very comfortable and the services were great.
EdwinJan 25, 2025
10/10 Family vacationWe just stayed at this beautiful resort. Very clean. The pool water was warm. There is a walking path to the parks or you can take a boat ride over. Staff was friendly and very helpful. There are two restaurants on property and a little quick service market. Highly recommend
E2086NTsabrinalMar 6, 2025
7/10 Overall we had fun with little to no worries.I really liked the location. The atmosphere was nice and the staff was very friendly!
CherylMar 19, 2025
9/10 Great, would highly recommendLuxury hotel, everything was clean and very well maintained. Great location, great pool and gym, water taxi or walking were both easy. A real holiday bubble. Fantastic
JoannaApr 13, 2025
9/10 SuperbRoom was nice, location was perfect, I really liked the boat shuttle to Universal Studios.
TraianMar 21, 2025
7/10 Good
DeniseMar 16, 2025
6/10 Very busy hotel.Hotel very busy. Pool area full..no vacant sunbed
Room lovely, however im the pet wing so had the dog barking a few times.
MikeApr 7, 2025
10/10 Pretty content for what I paid for it and the whole family had funIt’s really close price was very fair for the save on the rooms compared to other it’s the smarter hotel most bang for your buck resort with ferry/water taxi to and from the park and hotel
Early access passes
JoshuaJan 11, 2025
9/10 Good place, location, and experience!Location was good! Hotel was wonderful, lobby was noisy and busy. Food was good, not wonderful though.
GloriaFeb 3, 2025
9/10 SuperbNew, beautiful, many amenities
CynthiaMar 8, 2025
10/10 Great resort! We had a wonderful timeBeautiful properly great location and amenities
AJan 6, 2025
8/10 Very goodThe location was excellent
Staff members were lovely
RosaJan 13, 2025
10/10 Fab fab and more fabSuch a good vibe hotel clean rooms were beautiful. So easy check fast. Boats to park was brilliant. Just all brilliant. Love to stay here longer
MelonyJan 3, 2025
6/10 averageboat to universal
BrianFeb 6, 2025
8/10 Very good
JohnJan 22, 2025
1/10 They do need to ask if you want a tub or walk in showerJust cost
DanielJan 18, 2025
10/10 Beautiful relaxing vacation in the warm sunshine was just what we had hoped for.We didn’t go out for breakfast
KarenMar 3, 2025
10/10 Just what we neededThis place has it all. Amazing facility, quick access the city walk and universal parks!
AshleyMar 31, 2025
10/10 ExceptionalFriendly, clean and every single encounter with staff was positive
JenniferApr 12, 2025
10/10 we had a great stayvery clean, my grandchildren loved the pool. The staff were extremely friendly
DonnaFeb 12, 2025
10/10 Very nice relaxing holiday , good facilities and foodEverything was fine
JaniceFeb 3, 2025
10/10 Really enjoyed. Would come back again.Entire facility is very nice!
JeffreyMar 28, 2025
8/10 Nice stay Christmas Dec 24 - 25th - 29thLocation - nice bar staff
DavidJan 9, 2025
10/10 Exceptionalthe made to order breakfast was great! absolutely stunning decor!!!
CozyJan 4, 2025
9/10 Fantastic stay.
FabienJan 5, 2025
10/10 Exceptional
MaryMar 4, 2025
9/10 Good StayClose to Universal Studio
PatriciusMar 30, 2025
10/10 ExceptionalIt is always clean
CatalinaApr 7, 2025
10/10 FantasticThe property was beautiful.
LisaFeb 4, 2025
9/10 FineStaff and clean
KashifJan 12, 2025
8/10 Exactly what I was expecting
ThomasMar 6, 2025
9/10 perfect for universal parks
ShahafMar 18, 2025
10/10 ExceptionalExcellent
IleanaApr 14, 2025
10/10 Exceptional
PalminaApr 9, 2025
10/10 Exceptional
LucianeApr 6, 2025
10/10 Exceptionaleverything
LynneFeb 3, 2025
1/10 BadNothing
MichaelFeb 13, 2025
10/10 Exceptional
SkladelApr 1, 2025
10/10 Exceptional
PritiMar 16, 2025
10/10 Exceptional
MichaelMar 10, 2025
10/10 Exceptional
MarybethMar 9, 2025
10/10 Exceptional
RandiMar 9, 2025
10/10 Exceptional
DavidMar 3, 2025
10/10 Exceptional
BrookeMar 2, 2025
10/10 Exceptional
KevinFeb 23, 2025
8/10 Very good
Martin721Apr 14, 2025
10/10 Exceptional
RobertFeb 10, 2025
10/10 Exceptional
MichaelFeb 5, 2025
8/10 Very good
MichaelApr 5, 2025
8/10 Very good
HeatherApr 2, 2025
10/10 Exceptional
ClaireFeb 1, 2025
10/10 Exceptional
AnnaJan 30, 2025
8/10 Very good
ShellyMar 29, 2025
10/10 Exceptional
YenisbelJan 27, 2025
10/10 Exceptional
MichaelJan 21, 2025
10/10 Exceptional
TylerJan 21, 2025
10/10 Exceptional
WalterJan 16, 2025
10/10 Exceptional
AnnJan 15, 2025
10/10 Exceptional
LaetitiaJan 12, 2025
10/10 Exceptional
RobertJan 11, 2025
10/10 Exceptional
MikayelJan 6, 2025
10/10 Exceptional
CarlosJan 6, 2025
8/10 Very good
KaoriMar 1, 2025
8/10 Very good
SerkanFeb 19, 2025
8/10 Very good
TimFeb 16, 2025
8/10 Very good
AmyFeb 11, 2025
6/10 Pleasant
VijayaApr 1, 2025
10/10 Excellent
SannaJan 14, 2025
5/10 Passable
AshleyFeb 23, 2025
9/10 Superb
JulieApr 13, 2025
9/10 Superb
KellyApr 8, 2025
9/10 Superb
LisaApr 1, 2025
9/10 Superb
RashedMar 8, 2025
9/10 Superb
JacquelineFeb 23, 2025
9/10 Superb
KristynFeb 21, 2025
9/10 Superb
VijayFeb 18, 2025
9/10 Superb
StevenFeb 15, 2025
7/10 Good
PaulaMar 27, 2025
9/10 Superb
SoheilJan 25, 2025
9/10 Superb
ElizabethJan 25, 2025
9/10 Superb
TimothyJan 24, 2025
9/10 Superb
GwenJan 21, 2025
9/10 Superb
DeweerdJan 20, 2025
9/10 Superb
SteveJan 19, 2025
7/10 Good
DavidMar 13, 2025
9/10 Superb
AlbaJan 2, 2025
7/10 Good
JaredFeb 23, 2025
3/10 Poor
AnnaJan 19, 2025