10/10 Wonderful New Year’s staycationFirst time at this property and we thoroughly enjoyed it. The hotel is gorgeous and in pristine condition. We loved the lazy river and the slides. The food at Knife and spoon was very good as well. Get the Nachos 🤤. However, we were very disappointed with Citron and Primo. We had high expectations for both but felt the food was mediocre and highly overpriced. The hotel does offer shuttles to the parks that need to be pre poked but note that there are only a couple of times to choose from. An Uber will cost $25-30 each way. I would not stay here if the purpose of the trip was going to the parks. Also as other have noted, the resort fee is high. At $55 a day you better take advantage of all it has to offer. The hotel was the destination so we mostly just hang by the pool. The NYE fireworks were amazing!! Last but not least, I have to praise the staff who was phenomenal! Matt at the lobby bar is a true gem. The bartenders and wait staff by the pool also fabulous. We would definitely come back.
SancurlyJan 4, 2025
8/10 Good alternative to expensive Disney propertiesWe spent 5 nights at the JW in October. It is a good hotel and significantly better priced than Disney properties we have stayed in.
Check-in: We arrived later in the evening and go into our rooms quickly.
Staff: Most of the staff were pretty good. The pool service was definitely slow and not the best.
Rooms: The rooms are average but nice. We had 4 rooms and 1 of them did smell musty and stale, but they moved us right away to another one down the hall.
Location: It is 20 minutes or so from Magic Kingdom, Epcot, etc. but it is worth the drive given the money saved staying here.
Spa/Gym: They have both but we didn't visit either on our trip.
Food/Room Service: Breakfast in the room was tasty. We ate downstairs at Primo twice. It is Italian and was quite good. We didn't get to try any others in the hotel.
Overall, we enjoyed our stay and will return.
cwalker1222Jan 19, 2025
4/10 Convention and family chaosVery large convention hotel, which makes it unpleasant for non convention guests. Tried to enjoy a snack at the bar and were over run with convention guests literally leaning on our table when we were trying to eat. Then yelling in the hallways at night while we’re trying to sleep.
Then you have the families that get down by the pool and reserve their seats at the crack of dawn and don’t show up for HOURS later. My son had a seat by the pool and left it to go swimming and when he got back a family had moved his belongings and taken over his chair. It’s like the Wild West here!
ewg123Mar 20, 2025
8/10 Great hotel, but can we talk about the tiny showers?All the reviews I read are spot on. It's a great hotel in general. I just came here to say the showers are oddly small. Maybe it was just the design of our one-room suite? But I've been on cruise ships that have bigger shower stalls than the one we had at the JW. And it's really odd because the bathroom is massive, with a separate tub. The entire stay, we just felt like the shower, with its odd diamond layout, was disappointing.
Voyager19377016494Mar 25, 2025
10/10 Great Stay During ConferenceWe stayed during a conference and will be back! The facilities are very well kept and rooms are spacious. Easy walking distance to the conference rooms as well as to the sister hotel, Ritz-Carlson. Enjoyed the pool area and walking paths. Service and seeing all the smiling faces made the stay perfect!
LornaJ207Feb 28, 2025
10/10 Excellent stay in excellent hotel!Beautiful hotel, great pools including lazy river. Exquisite restaurant with Michelin recommended chef. Convenient shuttle service. We loved it all.
BranislavMar 3, 2025
2/10 Very poorI have booked for 5 adult but they told me they only have two room for four adults and they didn’t find for me a solution they told me if you don’t want the rooms you have cancel your booking but a had pay
AlMar 31, 2025
10/10 The staff was great the property is very family friendly and over all a great place to stayOver all this hotel is a wonderful place to stay when visiting orlando
MenaMar 16, 2025
8/10 Very goodOverall great hotel! I love how clean and nice the rooms are - really comfortable.
However staff can be very slow and confusing…
BrunaApr 9, 2025
10/10 Perfect getawayThe rooms were clean and spacious; the pool area was lovely; the restaurants were tasty.
RacheleApr 8, 2025
10/10 Exceptional
SairApr 5, 2025
10/10 Exceptional
HeatherMar 27, 2025
8/10 Very good
MarceloApr 7, 2025
9/10 Superb
SalahDec 25, 2024
10/10 Great time great placeEverything. Beautiful place kept clean.
SteveJan 4, 2025
4/10 Disappointing
AlhooliJan 7, 2025
10/10 Exceptional
الكواريFeb 2, 2025
10/10 Exceptional
FaresJan 22, 2025
10/10 Exceptional
MohammedJan 9, 2025
10/10 Exceptional
AseelJan 6, 2025
8/10 Very good
DianeJan 30, 2025
8/10 Very good
LisaJan 2, 2025
9/10 Superb
JonathanMar 1, 2025
10/10 Friendly, clean, professional - thank you.Excellent staff during very difficult circumstances with Hurricane Milton. Thank you to all of them! Jennie at the outside pool bar was especially welcoming and professional.
GalinaOct 16, 2024
10/10 ExceptionalEverything is exceptionally great,, the location,, the room the service the gym and all other facilities
MunaNov 9, 2024
10/10 Wonderful stayLocation
AntonioOct 4, 2024
10/10 Exceptional
CarissaNov 26, 2024
8/10 Very good
JulianDec 26, 2024
8/10 Very good
AliDec 14, 2024
9/10 Superb
IbrahimDec 31, 2024
10/10 I brought my wife here for her birthday to enjoy a relaxing weekend. I created a PowerPoint and everything to show the aWell maintained. The pool was packed but still had room for us to have chairs and use the lazy river
LonnieAug 17, 2024
9/10 SuperbThe pool and the whole experience
AprilOct 14, 2024
10/10 Very enjoyable stay, we will be back!The property was very clean, pool was very nice! Lots of options as far as food (restaurants, Starbucks and room service was amazing). Love the balcony room + fireworks!
MichelleAug 1, 2024
10/10 wouldn't hesitate returning here againSimply excellent - location - everything - couldn't fault it
HelenJul 29, 2024
10/10 Staff was wonderful and very helpful.The staff was wonderful
MandyAug 22, 2024
10/10 ExceptionalFacilities are so good
KamranSep 7, 2024
10/10 Exceptional
TainaOct 10, 2024
10/10 Exceptional
EdwardAug 20, 2024
10/10 Exceptional
CarolinaAug 19, 2024
8/10 Very good
EcheverriaSep 25, 2024
9/10 Superb
IsabellaOct 29, 2024
7/10 Good
BreaOct 27, 2024
10/10 Perfect stayLazy River and Pools
CathyAug 14, 2024
10/10 Exceptional
DonatoAug 24, 2024
9/10 SuperbThe water park and fireworks.
AlisonJun 17, 2024
10/10 ExceptionalIt was a great place. The staff was amazing. I would stay here again.
MayerlingJul 29, 2024
9/10 We had the best weekend with our 2 young kidsLoved the location, the pool, lazy river, slides, food and kids activities
MullaneyJul 15, 2024
7/10 GoodBeautiful resort, loved the distance from Disney.
AshanteJul 1, 2024
10/10 ExceptionalBeautiful property and excellent customer service!
GinaJul 21, 2024
10/10 Relaxing and very cleanEverything!!
StephaneJul 25, 2024
10/10 Excelente Hotel / ResortTodo
MarceloJun 2, 2024
10/10 Exceptional
JesusJul 31, 2024
10/10 Exceptional
MarceloJul 30, 2024
10/10 Exceptional
AntonioJul 26, 2024
10/10 Exceptional
OrtegaJul 22, 2024
10/10 Exceptional
DonnellJul 22, 2024
10/10 Exceptional
CookJul 16, 2024
10/10 Exceptional
ElinaJul 8, 2024
10/10 Exceptional
CastroJul 7, 2024
10/10 Exceptional
JiyanJun 25, 2024
9/10 Superb
ZeynepAug 14, 2024
9/10 Superb
NasserAug 8, 2024
9/10 Superb
PanthobiAug 4, 2024
1/10 Bad
JulienAug 21, 2024
10/10 Exceptional
BrittanyJun 8, 2024
5/10 It’s a shame that such a facility have such service because it can definitely be much better.Pillows and bed
RitaApr 6, 2024
10/10 #1 hotel in Orlando area!Our favorite hotel in Florida - definitely in the Orlando area. The pool, rooms, location, restaurants on site - cannot be matched! Stay here every time and you will not be disappointed!
HeatherMar 27, 2024
10/10 Exceptional
DaleMay 24, 2024
10/10 Exceptional
HeatherMay 16, 2024
8/10 Very good
AnisaJul 15, 2024
10/10 Exceptional
SharonMay 9, 2024
8/10 Very good
DianeJul 4, 2024
10/10 Great stay we had 2 rooms. 1 room the water pressure and drainage of shower was horrible. The pool areas are gorgeous tThe pool, bars, lazy river, bath tub
HeatherApr 8, 2024
9/10 Worth the value of money.The cleanness . The atmosphere. The ambiance. The surrounding.
YaqoubApr 28, 2024
10/10 Exceptional
MauricioMay 1, 2024
10/10 Exceptional
JaclynApr 27, 2024
10/10 Exceptional
OrhanApr 15, 2024
10/10 Exceptional
PatrickApr 1, 2024
8/10 Very good
NhiMay 29, 2024
5/10 Passable
NelsonJun 24, 2024
10/10 AmazingAmazing hotel all round , 6th vist to hotel grand hotel nice staff beautiful grounds
ConnorDec 31, 2023
10/10 We had a very good vacation in the hotel! We definitely recommend itEverything was beautiful! The bed was absolutely amazing!
XimenaDec 26, 2023
7/10 FairRoom service
LeonardoJan 31, 2024
10/10 Exceptional
DanaMar 20, 2024
10/10 Exceptional
ZapataMar 9, 2024
10/10 Exceptional
LiMar 4, 2024
5/10 so disappointing
JulieJan 1, 2024
10/10 Exceptional
ElinaFeb 20, 2024
8/10 Very good
Sophie-annMar 19, 2024
9/10 Superb
AbdulrahmanApr 25, 2024
10/10 Awesome will be backEverything was awesome everyone very friendly
JosephDec 19, 2023
10/10 Exceptional
ChristopherFeb 13, 2024
9/10 Superb
CandyFeb 19, 2024
10/10 Exceptional
GladysDec 13, 2023
10/10 Exceptional
CaioDec 3, 2023
10/10 Exceptional
RyanOct 31, 2023
8/10 Very good
NicholasNov 25, 2023
9/10 Superb
NedaDec 3, 2023
9/10 Superb
JamesNov 9, 2023
9/10 Superb
JeffreyNov 8, 2023