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Novotel Cairns Oasis Resort

122 Lake Street, Cairns

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Good

2275 reviews

8.8/10

Luxurious Lagoon Pool and Beachfront
The Novotel Oasis boasts a stunning lagoon pool with a sandy beach area, perfect for relaxation and fun under the sun. Guests can enjoy a refreshing swim or sip on cocktails at the swim-up bar, creating unforgettable moments.
Convenient Location for Exploring
Situated just a short stroll from the Esplanade and Cairns city center, guests have easy access to local attractions like the Great Barrier Reef and Daintree Rainforest. The proximity to the Cairns Convention Centre and Railway Station adds to the convenience for travelers.
Diverse Dining Options
From casual to fine dining, the resort offers a variety of culinary experiences to cater to every taste. Guests can indulge in delicious meals while enjoying the tropical surroundings of the Novotel Cairns Oasis Resort.
Experience luxury and convenience at Novotel Cairns Oasis Resort. Book your stay now for an unforgettable tropical getaway.

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Popular Amenities

Air conditioning

Swimming pool

Luggage storage

Choose rooms

Apr 30th – May 1st 2026

1 Room, 2 Travellers

8.8

2275 reviews

Ibo1980

Family · November 2025

4/10

2 star for their good breakfast Stepping into the Novotel Cairns with my two young children (aged 3 and 6), we expected a standard, reliable stay—but what we got was a saga of frustration that left u...2 star for their good breakfast Stepping into the Novotel Cairns with my two young children (aged 3 and 6), we expected a standard, reliable stay—but what we got was a saga of frustration that left us thoroughly disappointed with the brand. The issues began quickly. We discovered **ants in our room**, a major problem when traveling with small kids. What was truly shocking, however, was the management's response. After complaining to at least four different staff members, including the highest-ranking manager, not once did anyone simply say, **"We are sorry for the trouble."Their standard reply was that an ant problem is "common" in the region, a baffling explanation for a major hotel brand. The problem compounded: we were moved to a replacement room that also had ants. Furthermore, the electronic key failed three times before a technician was finally called to fix the lock's **dead battery**. On top of all this, the small rooms had squeaky, lumpy beds, and the A/C unit was visibly blowing lint and dirt, clearly indicating a filter that hadn't been changed in years. After enduring multiple maintenance failures, two rooms with ants, and the constant hassle, the greatest insult was the management’s complete lack of courtesy. Despite hearing about all the trouble, no one offered even a simple free breakfast or drink to acknowledge the inconvenience. This experience suggested a fundamental lack of training or care. A hotel should be run by people who know how to manage guests with finesse and basic hospitality. I learned a bitter lesson about corporate negligence and a lack of guest care that makes me confident in my final verdict: I will never stay with Novotel again and strongly recommend others seek alternatives.Show More

Sandra

Family With Children · October 2025

6/10

Two double beds are good. Bean bags around the pool is a good idea, also a large table outside for the family to play cards around.Two double beds are good. Bean bags around the pool is a good idea, also a large table outside for the family to play cards around.

Roos

Couple · November 2025

5/10

Samal

Couples · November 2025

8/10

This resort is great for a short break! Great location, great quality, great pool! Our room, although not an apartment, was generously sized and had lovely décor and great view. Only suggestion is to ...This resort is great for a short break! Great location, great quality, great pool! Our room, although not an apartment, was generously sized and had lovely décor and great view. Only suggestion is to increase the threshold between shower area and bathroom area since it can get wet. Everything in walking distance to restaurants and harbour for trips on the water or for collection for other tours, such as Daintree Rainforest or Kuranda Railway. All staff we encountered were friendly and helpful The highlight was the pool. It has its own bar and an adjacent eating area. There are also two undercover shaded areas at each end of the pool besides the sunny areas for just chilling out, as well as lawns where you are welcome to spread out your towels or the provided bean bags. We spent our last day just relaxing round the pool and did our laundry, great way to finish the 5 days we were there.Show More

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Amenities

General

Non-smoking rooms

Air conditioning

Terrace

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Tour desk

Currency exchange

Concierge service

Cashless payment available

Front desk (limited hours)

Express check-in

Housekeeping on request

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Internet

Free wired internet

Internet access

Transport & Parking

Car hire

Self parking (surcharge)

Covered parking

Secured parking

Garage

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Physical distancing in dining areas

Process in place to check health of guests

Bulk dispenser for toiletries

Fitness & Gym

Fitness facilities (surcharge)

Pool Facilities

Swimming pool

Shallow end

Fence around pool

Free pool cabanas

Pool sun loungers

Exercise/lap pool

Pool toys

Restaurant & Bars

Restaurant

Room service

Packed lunches

Coffee Shop on site

Fruits

Food delivered to guest room

Delivered food - securely covered

Mobile app for room service

Happy hour

Vegetarian menu options available

Games, Entertainment & Media

Shared lounge/TV area

Board games/puzzles

Television in common areas

Cleaning Services

Ironing service

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

Beach umbrellas

Private picnics

Japanese garden

Swimming nearby

Family Friendly

Family rooms

Kid meals

Supervised childcare/activities

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Access to health care professionals

Face masks for guests available

24-hour security

Key card access

Additional Amenities

Wine release events

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

Novotel Cairns Oasis Resort doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

Novotel Cairns Oasis Resort's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

No, pets may not be allowed at this hotel. Contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

Happy Travels!

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Novotel Cairns Oasis Resort

Good

2275 reviews

Show More

Popular Amenities

Choose rooms

Apr 30th – May 1st 2026

1 Room, 2 Travellers

2275 reviews

Ibo1980

4.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

Sandra

6/10

Roos

5/10

Samal

8/10

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Amenities

General

Front Desk Services

Accessibility

Internet

Transport & Parking

hygiene

Fitness & Gym

Pool Facilities

Restaurant & Bars

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Additional Amenities

Show More

House rules

FAQ

2275 reviews

Ibo1980

4/10

4/10