431vickii
Couples · October 20254/10
We usually stay at the hotels closer to the strip and the beach, but when booking we looked at the Melia and liked the photos of the hotel.
On arrival the reception area is very grand and nicely deco...We usually stay at the hotels closer to the strip and the beach, but when booking we looked at the Melia and liked the photos of the hotel.
On arrival the reception area is very grand and nicely decorated, the same with the swimming pool area, you can see that a lot of money has been spent on these areas. It is a shame that this is not the case with the rooms, we booked a standard double room with pool view.
On entering the room, the room looked very dated and smelt quite musty, the beds are not comfortable at all and both of us slept badly throughout our stay.
The bathroom was absolutely shocking, the bath had been painted with what looked like gloss paint, this was peeling off, and you came out of the shower with bits of paint on you. The water pressure in the shower was good, but the hot water was near on non-existent. You had to plan to have a shower in the middle of the night to get any hot water at all.
The rest of the bathroom was extremely dated and dirty, there was black mould in between the tiles and the tiles that had come off the wall had been stuck back on with edges sticking out, the bottom of the shower screen was extremely dirty, and more white mastic had been stuck over old dirty mastic.
The cleaner came in the room and left the patio door wide open whilst we were out, with not regard to the safety of our items in the room, I always ensure the patio doors are fully locked and secure before leaving the room.
The mini bar in the room is fully stocked when you arrive and is extremely expensive, there is no room left in the fridge to put your water, I asked at reception for this to be emptied and got told it would be 3.50 euros to do this, but it would be restocked by the cleaner and I would need to pay this each day!!!! In the end I removed the mini bar contents and put in on the tray, I then photographed this each day to prove I had not used anything as I had read bad reviews on people being charged for stuff they didn’t have.
On a good note, the food was good in the hotel, but we stopped eating in the restaurant after the first 4 days due to both of us leaving the restaurant with Nat bites. There was a lot flying round in the restaurant area.
When we checked out, luckily, we hadn’t been charged for any of the mini bar items, we paid the bill for the drinks that we had in the bar area. The reception staff are ok but not the friendliest I have encountered in Benidorm. The one on check out didn’t even ask how our stay had been.
On reflection of our stay at the Melia, I would not book this hotel again, there are much nicer hotels more reasonably priced that I would go back to.Show More
