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The Westin Bear Mountain Resort & Spa, Victoria

1999 Country Club Way, Victoria

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Good

316 reviews

8.4/10

Luxurious Natural Retreat
Championship Golf Course
Experience leisure at its finest with an 18-hole golf course set amidst picturesque landscapes, offering a challenging yet scenic game for golf enthusiasts.
Wellness Oasis
Indulge in relaxation at the full-service spa and state-of-the-art fitness facilities, rejuvenating your mind and body in a serene natural setting.
Elegant Accommodations
Unwind in spacious guestrooms featuring fully equipped kitchenettes, private balconies, and the signature Heavenly beds, ensuring a comfortable and rejuvenating stay.
Book your stay at The Westin Bear Mountain Resort & Spa, Victoria for an unforgettable blend of luxury and nature.

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Popular Amenities

Air conditioning

Luggage storage

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Apr 26th – 27th 2026

1 Room, 2 Travellers

8.4

316 reviews

Wetcoastwellies

Friends Getaway · November 2025

2/10

My experience was a negative one and providing feedback was worse. The front desk manager was hostile and left me feeling like by sharing feedback I was in the wrong. While staying my fridge wasn't ...My experience was a negative one and providing feedback was worse. The front desk manager was hostile and left me feeling like by sharing feedback I was in the wrong. While staying my fridge wasn't plugged in. I had our seafood dinners in a warm fridge for four hours. It wasn't safe to eat so I had to go to the resting purchase a second meal. So I'm out about 100 dollars. There was no attempt to resolve this, only telling me since the fridge wasn't eventually fixed, it was dealt with. Then when the fridge wasn't fixed it ran loud like something in a cheap motel. I had someone knock on my door in the middle of the night, and because they had no record of someone being dispatched it wasn't their fault either. I've stayed at other resorts more than willing to address loud noise and disruption because they want you to have a good experience. There is no desire to provide good service. It's motel style, you get what you get.Show More

TKC_YVR

Family · November 2025

8/10

Stayed two nights at the hotel / resort. The heavenly bed is very comfy and the room is clean and tidy. AC in my room did not work properly (can't cool down so I was stuck with a stuffy room). Free br...Stayed two nights at the hotel / resort. The heavenly bed is very comfy and the room is clean and tidy. AC in my room did not work properly (can't cool down so I was stuck with a stuffy room). Free breakfast for elite members is nothing to write home about. Day pass ($69) is needed to use the steam room and sauna-very disappointment.Show More

997shrutis

Family · August 2025

2/10

I have given the hotel adequate time to rectify this issue and they have not. Therefore I am moving forward with publicly posting my review. I have never complained about a hotel/stay like this before...I have given the hotel adequate time to rectify this issue and they have not. Therefore I am moving forward with publicly posting my review. I have never complained about a hotel/stay like this before but I brought up the following concerns at check out and the staff member genuinely was shocked because of how horrid it was but all he said was "thanks for letting us know". I was at this hotel for less than 12 hours (arrived around 12am, checked out by 8am). -I went to have a shower after a long workday/flight/journey- conditioner that is afixed to the wall broke off immediately after I pressed down on the pump, the whole unit fell on my foot and it was genuinely sore for almost a week. -I went to close the shower curtain and you could tell that it has been reinforced but is falling from the wall -I went to brush my teeth and was confused because my slippers were wet and my legs- the sink was spraying/leaking dirty water onto my feet underneath.... -I went to go grab a complimentary water bottle and half of it was empty- this made me obviously concerned about cleanliness/turnover by staff as it was missed -went to plug in my phone and of course the outlet beside my bed it not working, as WELL as the lamp above the bed -The beds were extremely firm- had back pain for several days after which is not typical for Marriott as well. My husband said the same thing about his bed (since we had two double beds as no king was available I believe when booking or at check in) -There were several ants by the patio door. -The parking is literally so so far away and after a long day of travel this was not ideal- valet wasnt an option in case we needed to get into our cars. I more so just wish I was given a heads up that the parking is so far and basically at the other hotel. This obviously is a huge list, it wasn't just one small thing. I think the most disappointing thing was that there was no rectifying the issue or apology at the time. It's not like I was demanding, I was so nice to the man at the front. In fact, another guest overheard the conversation and stated that she "would have rioted if that was her experience," but I work in customer service and understand that sometimes things go wrong. I just wish that I got an apology, so when it had been two weeks and I hadn’t heard back from the hotel I sent the above review to Marriott. Finally the manager reached out and said they would issue 10,000 bonvoy points. Obviously this could be considered a nice gesture but this equates to about 80$ and my stay was 400$….I mentioned this and she basically said the best she can do it the points. I told her I would be posting a review because truly people need to know why they should not stay at this hotel. I’ve read other reviews that hint at the same thing and I wish I really listened to them. We are Marriott people… we even got married at a delta... but this was very very disappointing. Stayed at the Westin wall in Vancouver the next week though and it was beautiful and exactly how Marriott should be FYI! Take notes from themShow More

abra_ka_dabra84

Family · July 2025

2/10

Horrible experience as Marriott Titanium guest and management did not care. 1) Room cleanliness and Hygiene: a) My daughter found a bunch of hairs in the bedding when she slept in her sofa bed. That...Horrible experience as Marriott Titanium guest and management did not care. 1) Room cleanliness and Hygiene: a) My daughter found a bunch of hairs in the bedding when she slept in her sofa bed. That left her with a gross feeling. Given that was the first impression, we calmed her down and let the first night go. There were water stains on the coffee table which further added to the grossness feeling for our family. b) I was promised next day will be better housekeping. I walked out of the shower after returning on next day evening. The first towel I lift seemed like a cleaning rag with dirty brown stains on it. I am glad I did not let it touch my body before noticing (pic attached). THIS IS TERRIBLE and I don't believe the hotel paid any attention to cleanliness on the property. 2) Maintenance issues: a) Bathroom faucet slow - when we used master bath in the morning, the faucet was hardly flowing. It was very irritating to get the water flow and it made very difficult for us to get ready in the morning. I don't know why they would think something like this would be appropriate for a guest. I have attached the video. b) We complained and the faucet was fixed but my main bathroom latch was broken, this is never ending. My family could not take a peaceful, private bath and it was a very irritating experience for us. 3) Hair in the food - this was the final blow to our stay when our breakfast came with hair strands ... it sums everything up that this hotel does not care for hygiene at all. In the end, our experience was this was a big old, unmaintained resort which charged pricing per Westin brand but management did not care to take care of hygiene or guestsShow More

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Amenities

General

Non-smoking rooms

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Terrace

Non-smoking throughout

Outdoor furniture

Front Desk Services

Luggage storage

Express check-in/check-out

Concierge service

Cashless payment available

Contactless check-in/check-out

Front desk (limited hours)

Express check-in

Accessibility

Lift / Elevator

Facilities for disabled guests

Wheelchair accessible

Lower bathroom sink

Auditory guidance

Internet

Free wired internet

Internet access

Transport & Parking

Electric bicycle charging station

Covered parking

Secured parking

Garage

Electric bicycle charging station

Pet-Friendly

Pets allowed

Pet bowls

hygiene

Guest rooms disinfected between stays

Cleaning standards that are effective against Coronavirus

Physical distancing rules followed

Hand sanitizer in guest room and key areas

Sanitized tableware & silverware

Shared stationery like menus, pens are removed

Physical distancing in dining areas

Fitness & Gym

Fitness facilities (surcharge)

Tennis lessons on site

Fitness facilities (surcharge)

Restaurant & Bars

Restaurant

Room service

Packed lunches

Food delivered to guest room

Snack bar/deli

Spa

Health or beauty spa nearby

Massage services

Health or beauty spa nearby

Games, Entertainment & Media

Television in common areas

Cleaning Services

Guests can opt-out any cleaning services during stay

Business & Work

Fax/photocopying

ATM/banking

Reception hall

Outdoor Activities

Japanese garden

Family Friendly

Family rooms

Kid meals

Safety & Security

Safety deposit box

Staff adhere to local safety protocols

Fire extinguishers

First aid kit available

Smoke alarms

CCTV outside property

Golfing

Golfing on site

Additional Amenities

Wine release events

Bicycle-friendly property

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House rules

Check-in

N/A

Check-out

11:00 AM

Cancellation policy

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

FAQ

The Westin Bear Mountain Resort & Spa, Victoria doesn't provide a hotel-wide check in time, and you're expected to check out by 11:00 AM.

The Westin Bear Mountain Resort & Spa, Victoria's cancellation policy depends on the room type and the dates it’s booked around. Make sure to select your preferred cancellation policy when selecting your rooms.

Yes, breakfast is included with some of the rooms. However, some rooms include breakfast with an extra charge. Make sure to select your preferred meal option when selecting your room. Subject to availability.

Yes. This hotel provides free wifi connectivity along with your rooms.

Yes, parking is available at this hotel. Charges may apply depending on the room type or parking option. Please check parking availability and pricing during room selection.

Yes, pets are allowed at this hotel. Additional charges and restrictions may apply. Please check the pet policy while booking or contact the hotel for more details.

Yes, children can stay at this hotel. Family-friendly rooms and amenities may be available. Some extra charges may apply depending on room configuration and the age of the children.

The Westin Bear Mountain Resort & Spa, Victoria

Good

316 reviews

Show More

Popular Amenities

Choose rooms

Apr 26th – 27th 2026

1 Room, 2 Travellers

316 reviews

Wetcoastwellies

2.css-xp6yv9{margin:0;font-size:14px;font-weight:400;line-height:140%;font-family:Futura;color:#453C37;font-size:10px;font-weight:350;color:#7C7068;margin-left:4px;}/10

TKC_YVR

8/10

997shrutis

2/10

abra_ka_dabra84

2/10

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Amenities

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Front Desk Services

Accessibility

Internet

Transport & Parking

Pet-Friendly

hygiene

Fitness & Gym

Restaurant & Bars

Spa

Games, Entertainment & Media

Cleaning Services

Business & Work

Outdoor Activities

Family Friendly

Safety & Security

Golfing

Additional Amenities

Show More

House rules

FAQ

2/10

2/10