julielQ516PF
Family · October 20252/10
Not a 4* hotel, its classification is 3* and thats questionable. not near or in the old town, in a residential neighbourhood at the top of a steep hill. false advertising of photos & description onlin...Not a 4* hotel, its classification is 3* and thats questionable. not near or in the old town, in a residential neighbourhood at the top of a steep hill. false advertising of photos & description online and in reality. That place needs condemning. i will post my photos.
We arrived 1am in morning, after a transfer from airport that dropped us off outside another hotel giving us vague directions to hotel, had to push cases up hilly streets, and i have MS. A very hard task, to find not even a bottle of water in fridge, no tea, coffee etc, provided, which you do expect in 4* hotels as a normal.
To room only had a kettle with UK plug on it, and obviously EU sockets. The room was dark and dated, missing doors from wardrobe, ( photos show doors) beds old & uncomfortable and Pillows like wafers which took 2 days to get an extra 1 after chasing a few staff. Wall lights hanging off walls, dont close patio door if yr on patio, you lock yourself out! We did it, tried ringing hotel from mobile 4 times, just to be cut off, had to wait for someone to come on their balcony and after continuous calling 'is there anyone there', someone answered, so we asked them to call reception from their room, that still took another 15 mins or more for a rude housekeeper to come, unlock door turn and go, ignoring my 'excuse me' after her, still trying to get a pillow! Pool area DANGEROUS & dirty, no shade around it, only sunbeds that were falling apart and filthy, I saw 2 old ladies sit on them and they collapsed under them. The staircase up to it not suitable for people with mobility issues, & filthy & rusty, the tiled floor is broken, would cut Yr foot badly if barefoot, photos online look photoshopped compared to reality. Hotel describes itself as newly refurbished, that was in 2016!
Ceilings leaking under pool, roof looks dangerous, rubbish bins filthy and ready to slice someone's toe off with bottom metal beading sticking out near lift. 1 lift out of order half of our stay so had to wait ages to use just 1 lift. Sat on a stool outside lift that fave way under me, Half the week dirty towels were taken away but not replaced so had to ask for them, other half, & the different room cleaner was lovely no complaints about her. Food was nothing special basic like 3* expectations.
Don't believe the 5* reviews, question who writes them. believe all the negative ones because they're true. Evening entertainment aimed at spanish clientele. Staff didnt speak English except at reception, many were obvious in their disdain for the English. Hotel so far away for any nightlife & beach I had to hire a scooter which I didnt want to do when trying to hold onto my independence. Overall, the worst holiday I've ever had. Wouldn't go back for free.Show More
