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Friends Getaway · October 20254/10
Stayed: October 27–29
Purpose of stay: celebrating my friend’s birthday
We chose this hotel to spend a weekend in Bangkok and celebrate a birthday. Overall, the property itself is beautiful — spaciou...Stayed: October 27–29
Purpose of stay: celebrating my friend’s birthday
We chose this hotel to spend a weekend in Bangkok and celebrate a birthday. Overall, the property itself is beautiful — spacious rooms, modern facilities, great location — but unfortunately, the hospitality and service did not meet the 4-star standard I expected.
💬 Reservation
I booked directly through the hotel website and communicated with Ms. Nuchrin Rienthong, who was very kind and attentive. However:
1. I never received a booking confirmation email — which is quite important for a direct reservation.
2. The price in the morning (which I took a screenshot of) was higher later in the day. After check-in, I found a 15% cheaper rate on the same website under a new promotion. No one informed me about it, and my request for a rate adjustment was declined.
I understand dynamic pricing, but I believe direct guests deserve a bit more transparency.
To be fair, the reservations team offered me a late check-out as a gesture, which I appreciated — but the disappointment remained.
🛎 Check-in and Front Desk
Thank you for allowing early check-in — that was very helpful.
However, the front desk experience was not as welcoming as expected. The receptionist was polite but without a smile, and did not provide any information about hotel facilities, promotions, or services.
The bellman saw us arriving with luggage but didn’t offer to assist or escort us to the room. When we reached the 31st floor, our keycards didn’t work. About 5–7 minutes later, we were given keys to another room. This could have been avoided if someone had accompanied us.
🧺 In-room service
Our two-bedroom suite was lovely — spacious, clean, and with a stunning city view. Two bathrooms, a large living and dining area, and a smart TV made the stay comfortable.
However:
• I requested a vase three times and received no response.
• When I asked for extra tableware, I was told to go to the restaurant on the second floor myself. For a 4-star hotel, it would be better if staff coordinated such requests internally.
• At the restaurant, I wasn’t greeted with a smile, and the staff seemed slightly irritated. They handed me the dishes directly without offering to deliver them to my room — even though I was carrying heavy bags.
The room was also under-equipped for a suite with a dining area — only four coffee cups and nothing else.
💖 Positive moments
• Great location.
• Beautiful, spacious room with amazing views.
• Comfortable beds and good quality amenities.
• A big thank-you to Ms. Nuchrin Rienthong for the kind attention and birthday surprise for my friend — that was truly thoughtful.
🏁 Overall
The hotel itself deserves 4.5/5 for its facilities and comfort.
But the lack of warmth and hospitality forces me to give 2 stars, hoping that management pays attention to these details.
I don’t want to sound overly critical — I genuinely hope this feedback helps the hotel improve service standards and bring back the smiles and care that Thailand is famous for.Show More
